Sure Lock & Key

Excellent service. I called Monday to get my 2005 car key with electronic fob replaced. They ordered a needed part and I stopped by Wednesday. They had my key ready within 10 minutes for less than $ 30. They were helpful and courteous, and honest about what they could and could not fix. They even offer a 2 yr warranty for their service to boot! I highly recommended them and would return if I had another lock or key issue.

Amazing customer service at a great value. I called a dealership for a price for a smart key for my car. I was so shocked by the price that I was quoted that I called Sure Lock for a second price. Sure Lock was half the cost of the dealership. I highly recommend these guys.

Tommy was our locksmith and he was very professional, pleasant and arrived at our scheduled appointment time. Prices were reasonable. Tommy stayed on task and re-​keyed every door with ease. We had a great experience with this company and would definitely use again.

We made the appointment with Kevin and Tom came out to re-​key all of our locks (5 doors some of which had 3 locks on them). The entire process was pleasant and efficient. Tom was friendly, professional and on time. He took care of the rekeying in about an hour and did a wonderful job.

Timely, efficient, affordable, fair, knowledgeable, polite, professional. What else you want? Highly recommend. 8 locks rekeyed, one drilled, 3 picked… all of about an hour or so to do all the work. Under $ 250. Now I only have 2 keys to lose at once next time… haha.

This is how it should be. Tom took my order at the shop, and also performed the work at my house. Completed on time, for the quoted price, and everything works.

best plase ever they make copies of darn near any key.

This review was for locksmith services. Russ was super polite on the phone and then again in person. From the point I made the call to the point of arrival was about 20 – 30 minutes… right in the time range promised. The quoted rate over the phone was the final rate charged. $ 85.00 If you are locked out of your house, this is who you want to call. The door was opened in 2 minutes. No ill effects on the lock.

I visited this store in desperation 10 minutes before closing. After 2 failed attempts to copy my keys elsewhere I finally found this place. Even though they were about to close they were still nice and copied my keys very quickly. I highly recommend these professionals!

We just closed on a new house and wanted the locks changed and all keyed the same. Called them and got an appointment the next day. The technician (Tommy) showed up on time, was friendly and efficient, was the exact price quoted, cant ask for much more. Would definitely call them again.

This is what I want in a locksmith. Met every expectation and knew his trade well. I needed a key made for a new car. The car had chipped ignition keys, and I wanted a key to open the doors, but NOT start the car, just in case I locked my keys in the car. I specifically wanted a chipless key that would unlock my doors but not start my car. The guy behind the counter did just that for me. He didn’t lecture me about chips, and didn’t tell me corporate policy dictates they can’t do it. I was happy and left as a satisfied customer. I had went to ACE Hardware right up the road and they refused the make the key. It seems Sure Lock and Key knows how to satisfy a customer, and corporate based ACE Hardware does not. This is why we need to keep our «Main Streets» strong and not always opt for the big box corporate powerhouses who dictate what service we are «allowed» to request.
Thanks again Sure Lock… you now have a customer for life.

Quick service, even at the end of the day. When the locksmith couldn’t get the back door open, he tried the front door. Front lock had to be replaced, but he had an antiqued one to match our 1920’s hardware. Looks nice.

Great service! The previous owners had different locks on every door and keys to only two of them. The hardware was looking old and really need replacing. Best of all, we were able to add a keypad to the front door — which I already love. Sure Lock was great to work with. They responded to questions quickly, worked with our schedules, arrived on time, and were very pleasant and efficient. Highly recommend.

Cute place, quick and helpful service!
After getting turned away by other places to get a copy of MY car key made. Yeah that’s right, other locksmiths actually accused me of making keys for a car that don’t own… as I stand there with my car title and drivers license in hand (AND my old key was CLEARLY busted and needed replacing).

But I’m glad they turned me away because now I have the place that I will be doing a lot more business with in the near future!

Scene: frigid day #349 761 043 (it seems) of the STL Polar Vortex. 0630 I start up my car, retreat back inside to gather my things for work while it warms up, return back out and BOOM, car’s gone. Swiped in about 8 minutes.
Not only was my car stolen, but my wallet was attached to the keyring, so that was gone, too (this wasn’t my brightest moment today, okay?!)
Multiple phone calls, police visit, credit card shut downs, puffy cry-​face and smeared mascara, claims filing, recorded insurance adjustor statement, exhaustion. Realization that in addition to my car and my wallet went my apartment key. Sh*t. Perp knows where I live, obvs.
Enter: Sure Lock & Key.
Referred to them by my uncle, who gets his locks done by one of their locksmiths, Russ. They fit me in, despite a packed day.
AJ came out during the time block specified. He was a kind person, and quick and efficient in changing my front door’s lock and making the keys. However, I didn’t have the full amount of money quoted to me because… MY WALLET WAS STOLEN. AJ made a call to his boss, and I guess they took pity on me. I got a very nice discount. I thought it was extremely compassionate of them.
Because of this, they’ve made a loyal customer out of me. Thank you Russ, Kevin, and AJ. These are good people, y’all. Hit them up for your lock needs… I just hope your experience will be under better circumstances than mine!

This is the second time I have used them — they are the best. They call if they are going to be late so they don’t hold you up. Tell you about the lock. Just a great service company.

I needed a new key cut for my car; Kevin was very helpful and responsive via email when I had a couple preliminary questions and everyone at the shop was very nice and helpful as well. I also had a couple extra house keys made while I was there.
Very professional, very reasonable pricing — I would recommend them to anyone!

I just had Russ from Sure Lock and Key rekey the front and back doors in my home. He did a very thorough job and even helped me with my door that has shifted a little. I highly recommend this company.

The moment I closed on my new house, the very next thing on my mind was getting all of the doors rekeyed. I’m paranoid like that. Plus, it’s just a smart thing to do.
Sarah S. recommended Sure Lock & Key. I called and set up an appointment with no problem. The technician was at my house about 15 minutes early, which was nice.
After I showed him which doors needed to be rekeyed, he quickly got to work. He was speedy, polite, and efficient, which is all I can ask for!
The price also was reasonable. I highly recommend!

We knew the people who sold our house to us were weird based on many things we found when we moved in, but we got a little freaked out when one day, shortly after moving in, I tried to use my key on the back door and it didn’t work. What did this mean? They had not given us the key to that door AND it was different than the one from the garage and the front door. What did I do? I called Sure Lock & Key stat to get all of our doors rekeyed.
The locksmith came and did his work quickly and efficiently. He was really nice and patient in explaining security to me. I was concerned with having good locks to prevent anyone from getting in. He gave me a lot of information that helped me decide on what would be the best for us and reassured me as to the security of my house outside of an alarm system. He also explained that the back door lock that we didn’t have a key to was probably something they did for themselves because it was a totally different kind of lock than the other ones. We had to replace the lock entirely or have a different key for it. We decided to replace it so we could minimize the amount of keys we needed.
The locksmith went through with me to make sure my keys all worked and the locks locked to my satisfaction. I was highly satisfied!