Sunset Ford – Service

I have purchased two trucks from Sunset and told many people to purchase their vehicles from them (of which three people have purchased vehicles).
Unfortunately, I purchased the service package in which all oil changes, etc are covered. That means that I come to Sunset for my oil changes. I am currently on my 2^nd hour waiting for my vehicle. I was just told I have 30 min left. That means 2 and a half hours for an oil change. That’s incredible. I found out about the extra 30 min because I took the initiative to ask. Poor communication and care for customers time. Very disappointed. No one offered some sort of compensation and or tried to remedy the situation.
I can tell you this, I will no longer go to Sunset for menial tasks as they are too busy to keep up with the demand.

I always appreciate the friendly, prompt customer service. Including the time I just pulled in because my audio suddenly died and my computer froze up. My service tech worked on the problem right then and there, came up with a potential solution and sent me on my way free of charge, telling me to let him know if that fix worked. It did. (So far). I wish they were better with loaner cars, but there is an Enterprise there and they will drive you within 10 miles (which doesn’t work for me). I got a great deal on my Ford Flex here and so far, the service department has been top notch.

Props to these guys for taking just a single day to un-f**k the mess that Elco made of my company car. Big props to Debbie in the body shop for accommodating my schedule and then beating Elco out of a rental for me so that they could pour several more hours (billable to Elco) into finding and fixing a problem with an idiot-​proof electrical coupling that apparently was not Elco proof.
Very nice service waiting area. Decent speed on the free wifi. Carrels for people who need to get some work done while waiting, Starbucks coffee machine, etc. Keeping someone in service to facilitate pick ups until 7pm is an idea that more dealers need to implement.
Next time I need to take my Ford (company car) to a body shop I will tell our fleet services group that this is the place I want to take the beast. I’m not going to let them convince me to take it to Elco again.

I needed to get some recalls done on my car and Sunset Ford had an opening. Plus, I have a friend who lives near this location so they offered to drive me. Scheduling was a breeze. I filled out all the info online then they called me to see what day worked best. I wanted it ASAP but had to wait about a week unfortunately. That’s what I get fro being so last minute…
I dropped my car off overnight and left my key and info in their sneaky little box. I had to get something else done beside the recalls and my total bill was only around $ 13. The 3 recalls were handled by the next afternoon with no problem! They even drove my car around to make me feel special. Way too fancy for me but I went with it.
You ain’t too shabby, Sunset Ford.

Ok first off i dropped my truck off almost a month ago and still haven’t received it back. The truck was having some problems and long story short it needed a new engine. It took them almost 2 weeks to even look at it. I ok the process to start and about a week later I check in and they tell me the engine is pulled and they are getting ready to put the new one in which is fine but then he tells me that if the tech doesn’t get it done today (which was a Friday) it would just be sitting for a week. The tech that was working on it was going on vacation for the week. I almost blew on the person on the phone at this point but instead I hung up and called the manager of the service dep. and he said he would get another tech on it. LONG STORY SHORT DONT TAKE YOUR VEHICLE HERE IF YOU NEED IT ANYTIME SOON!!!

Service experience today: called Sunset Ford (make sure you write that down) to order a part. Had the part number etc. Salesman asked me to double check that it was right, I did, called back in under 5 minutes. Suddenly he was at lunch and could not talk. When I faked timeline to get order placed today, the response was «Honey, you have till 3:30.» I’m sorry, what? I called him on it, got horrible attitude, he would not tell me his name, was denied a request to speak to a manager, and was then hung up on. Called back, spoke to some other manager, and don’t really expect the actual parts manager to return my call. News flash! Women earn money, make purchasing decisions, and deserve respectful service.

My wife «Biff» and I noticed that our car «Carmella» was not operating to the high performance automobile we once knew. Being a 1993 Ford Fiesta, we consider it to be a classic as well as a breakthrough in the automobile industry.
We have not found another fuel efficient economy hatchback that a person can remove the back seat and haul two mountain bikes along with some camping gear.
As a side note, I must not forget to mention that once the back seat is removed and cleared out, this «diva» of a car is great for star gazing. A fine romantic past time of «Biff» and mine. We’ve spent many moons under the stars together admiring the night sky out of our 1993 Ford Fiesta’s hatchback.
I’ve gone as far as to map out a constellation in honor of my wife’s 52B’s. Being that the constellation «52B’s» is only visible during The Winter Solstice, this annual date is very special to us and we would in no other way enjoy it without the comfort of «Carmella’s» hatchback.
After a quick and convenient stop to our local Ford dealership «Carmella» is back on the road again bending turns as though she was being driven by Greg Biffle, our favorite Nascar driver.
Thank you Ford Motor Company for providing this gem of an automobile along with your superb maintenance department. It has been a strength in our marriage as my wife and I sometimes like to tie empty aluminum soda cans to the back fender, pretending we are newlyweds.
Hernando