St Louis Metropolitan Towing

I had my car towed by St. Louis Metropolitan Towing company about three months ago and during the towing process, broke the tow eyelet cover on my vehicle. After being denied the claim from my insurance company, I saught reimbursement from the towing company directly. I was passed off multiple times but finally spoke to someone that was aparently able to speak on the company’s behalf and he denied the claim because the tow truck driver claimed the cover just fell off. I explained that these covers have clips and would not just fall off. If these clips were broken then it would of fallen off long before I ever needed a tow. I asked for the owners name and I will continue to pursue this matter. Regardless, a simple Google search with this company’s name will result in numerous incidents where the owners, Mr. Bialczak, were indicted on criminal charges. So customer BEWARE!

I drive a… how you say… not so reliable car. I got the number for StL Metro Towing from a police officer friend when I had broken down on an off ramp near downtown StL. All the other tow companies said they couldn’t help me unless I gave them the exit number, not just the exit name.
Now, I ask you: who pays attention to the exit numbers? No one I know! I’ve always said «Get off at the Grand exit» or «take the 55 North ramp».
Metro knew exactly where I was and a truck was there in 15 minutes, that was back in March. Last night, I broke down at MoBap (40 and Ballas, waaaay out there) and they were kind enough to send a truck because I was a returning customer. I even got the same driver, who recognized me and my vehicle immediately. That was really nice, because he had only towed me once before, and let’s face it… tow truck drivers can be creepy. Matt was very kind, the inside of his truck was clean, and he told me that they will pretty much pick up return business anywhere.
StL Metro Towing turned my nightmare of a night into a chat with an old friend, and I sincerely appreciate that. I’ll never use another St. Louis tow service again.