SSM Health

They dropped me as a patient because I made made a complaint for a second time, dropping me is a JOKE by the way, (and apparently it’s cool if the doctor/​2 petty functionaries lie their asses off, like are you guys serious? WHY would I come back?! It’ll be the death of me!) I was already gone and only went back because it was urgent and I hadn’t taken up with another Dr yet because I rarely get sick. These idiots held my FMLA hostage in exchange for me taking a pill (they’ll deny it to their grave but…). I wanted my gastritis to be relieved as it was the worst part of the anxiety. Being anxious means I get shit done, but between my gastritis and my palpitations and tachycardia I was becoming concerned that my heart might give out. NOW they tell me «we don’t really treat anxiety» well that’s what you’re telling me you billed it as and that’s the reason you won’t fix my FMLA. Why would you have have a billing code for something you can’t treat? After I finally, reluctantly agreed to take the meds, they said you can’t have either pills or FMLA (only gave me the meds when I demanded myself and my insurance be reimbursed because she failed to do her job, won’t release FMLA). You have to be a special kind of stupid to defend that bullshit. Or the part where the secretary Barb claimed I called her a «f**king moron.» Yeah, so you hung up on me because I said are you frickin kidding me (yelled that she wasn’t going to be abused or some shit, literally, I said nothing else before before she hung up) but claiming that she «couldn’t hear me» say my name half a dozen times but you didn’t hang up after I supposedly called you that? Geniuses, geniuses all around! You know, I was going to become a nurse just because I wasn’t sure I had the chops to become a Dr, but if Jones can manage it, I can probably manage it pretty easily, in fact, I’ve decided to go ahead and aim for that CRNA for a starter. Look what ignorance can ignite! I had to give the definition of chronic gastritis to her over the phone when she called me at 8:45 pm the day after the afternoon I called her. But no, I’m the problem. I must be, since that’s what seems to happen when you hire someone who can’t do the job well; it’s the clients fault. They were being unreasonable. Expecting you to show up at a reasonable time (waited like 2 hours the first time), in a reasonable mood, do their job at least reasonably well… at least know how to fill out FMLA paperwork properly! Think about it guys, do you really want to go someplace where they won’t take a previous diagnosis because they weren’t the ones that diagnosed you with it? Cause that’s why Jones wouldn’t put gastritis on my FMLA. You know why she didn’t treat/​diagnose me with it? Yeah, their computers were «down» that day so I left work, drove an hour to be told I couldn’t be seen. Told me to go to the emergency room. You know what? I did, what choice did I have? THEY diagnosed me and did it in in a matter of hours (like, cured my pain for for the next month and made sure I wasn’t dying). If I wake up in a hospital after an ambulance ride and I find out I’m in an SSM hospital, I will request a transfer to another hospital. That’s how bad, guys. I’m moving to another country to get away from SSM. Avoid these people, they’re one of those tight knit religious organizations that give others a bad name because they won’t take complaints efficiently or seriously and it’s a battle just to lodge a complaint. You’ll wait an average of an hour to be seen and when/​if they finally do see you, you can’t trust what they say or might do, or at least I can’t. The people at headquarters must approve of this behavior because they obviously agreed with the aforementioned «providers» when they finally addressed my concerns a week later. They’re not going to do anything about it until there’s a malpractice suit on their hands, I’m sure of it, although I hope there isn’t because things and are bad enough around here without another damn lawsuit. I’ll be sick and you come, efficiently and effectively, treat me like I’m a human being in accordance with Catholic religious ideologies. Deal?

Don’t waste your time paying your bill… They’ll just use your credit card information as an open invitation to shop online. The funny thing is I just got a new card and only made 1 payment (to ssm health) only to receive a phone call 2 hours later from my bank notifying me that someone was online shopping. Luckily it didn’t go through. I called my bank to find out what happened and they said it didn’t process because they didn’t have the security code on the back of my card (the only information I didn’t give them!!!) now I can see why people are so afraid to pay bills over the phone. You can’t trust anyone these days. The worst part is I do medical billing and I would NEVER take someone’s personal info for my own advantage, I work hard for my money and I believe what goes around comes around. They’ll get theirs in the long run. Just a warning to others paying their bills through them.

Don’t waste your time with SSM Health Care Corporate Office — you work twice as many hours as you would in a hospital — late nights and at least one day a weekend — EVERY weekend!!! Life is just too short!