Yesterday we had a direct flight from St. Louis to Boston. The plane left a bit late, but landed ahead of time! FREE baggage carry, FREE Snacks, FREE Beverage. GREAT Service! The plane we boarded came in at 10:39, de-boarded passengers, boarded or flight to Boston, and took off at about 11:10. Again, we arrived in Boston 10 minutes earlier than scheduled. The crew was friendly and professional. AMERICANAIRLINES: AREYOUREADINGTHIS! It would serve you well to copy some of Southwest Airline’s practices. YOUARENOLONGERTHEONLYCHOICETOMANYCITIES. If you don’t change your NON-CUSTOMERCENTEREDWAYS, you will lose market share!