Sheraton Westport Lakeside Chalet Hotel

Not only was this place beautiful and had great rooms and food, but I have to make a special shout out due to some unforeseen circumstances…
I am a flight attendant and when our original hotel caught on fire, the Chalet took us in and gave the whole crew complimentary rooms, food, and drinks. The staff was more than helpful and very welcoming.
I just wanted to thank them for all of their hospitality!

It’s nice. Nothing to write home about the rooms are pretty small. But clean. I’m really having an issue with the Wi-​Fi I’ve tried to get connected to it numerous of times I also called the front desk and numerous of times and they give me different passwords every time and it never works. So that was a big turnoff for me because I love to use my computer. But they were nice about it when I called a numerous of times. Sheets are nice and crisp. And it the room doesn’t smell like smoke, smells pretty fresh. The next morning when I woke up my back was hurting, didn’t sleep well at all. I slept better at the casino queen.

Our reservations were mysteriously cancelled upon arrival, instead of handling the problem, front desk staff tried to turn us away as the hotel was «full.» When I demanded we get the rooms that as of two days prior were confirmed, the man behind the counter claimed that was impossible. When I asked to speak to a manager, both gentlemen at the desk claimed to be managers. They then teamed up to make all of this seem like our fault. They kept saying they couldn’t help us when we were angry, but what they were really doing was attempting to bully us into leaving through angry and condescending behavior and speech. One was especially bad. He had what seemed to be a violent temper. He had to walk away at one point and compose himself because I wouldn’t just accept the fact that our reservations were lost (did I mention my colleague had checked in under the reservation two hours prior?) He was scary, and probably does not need to work with the public. He seemed proud of his behavior, like he could treat me that way because I was powerless. I asked him to call the reservation line to find out what happened. He held the phone to his ear for a while, said he was on hold and that he could call me when he knew what happened. I gave him my cell phone number. I went to our to put down luggage in the rooms they found us that had previously not existed, and when I walked through about ten minutes later to move my car, he was not on the phone nor had I received a call. I asked him what happened and he said they couldn’t tell him anything. I told him I didn’t appreciate how he had handled the situation, and as I walked away he yelled at me to mention his name when I called to complain. Why would a person say that? No concern or compassion for customers. I think he was mad that made a mistake and had to work to fix it, which is his job. What’s really upsetting is that when I called the corporate reservation line later, they said I had had three rooms when the reservation left their system the day before.
I would never stay here again. I felt like the staff couldn’t handle a mix up that most likely happens on occasion. We were not going to leave after our colleague was already able to check in, with no place to go and no idea what happened, and the hotel must not have been «full» if they found us two rooms for the night because we wouldn’t leave.
The rooms were below average, but the scary staff is the reason to stay away.

Yea, it is a bit weird hotel: Swiss style chalet, with strange shaped rooms, and layout of property. Yea, rooms, particularly bathrooms, are dated too, and so is infrastructure. But there was some remodeling, it is clean, staff is friendly, price was right. Major draw for me was location. Westport Plaza is quite nice, with several places worth visiting, good food and entertainment, plus only 15 mins to airport, and free shuttle. Good for short trip.

We stayed here for a couple of nights, and I would recommend it. But, just barely.
First, the staff here is amazing. Anytime we had a question or issue, it was promptly handled. We were offered recommendations on places to see around town, and we even got a map printed for us when we mentioned our GPS apps on our phones were having issues. The staff here are a major asset.
When we first checked in, we were given keys to someone else’s room. This was a little unsettling, but it was rectified by the front desk immediately. Seeing this pop up in another review makes me think there must be some issue within their computer system that needs to be addressed. .. immediately.
The building itself is just alright. From the outside, it’s pretty cool, with a European/​medieval feel. The inside, however, is a different story. The lobby looks amazing, and I wish they would carry this bright, modern experience to the rooms. Now, don’t get me wrong, it’s comfortable and clean, but feels cramped, dated, and put through the wringer. A few issues I noticed were chipping paint, stained carpet, curtains, and poor water pressure, especially in the bathroom sink.
We both like our room a little cooler and noticed if we lowered the temperature, 30 minutes later it was already reset. I don’t understand having a thermostat in a room if the guest can’t actually set it to a temperature they feel most comfortable.
We were woken up by construction happening by the pool several mornings. I think it would be reasonable to hold off on that until 10:00 or so, but I understand they have a business to run.
Just a small note, these rooms don’t have mini fridges or microwaves, so if you’re eating out, eat up! The restaurant here is pretty great. Granted, I only tried the buffet ($ 15 for breakfast and coffee).
It’s located next to a plaza area with a few restaurants, bars, coffee shops, and a comedy club. It also has pretty easy access to 270.
So, would I stay here again? I’d actually probably toss a coin. It almost seems like a tale of two hotels. The staff here are worth 5 stars easily, but the overall building and the stay itself, maybe 3 if I’m being kind.

This is one of the worst hotels I’ve ever stayed in, and I’ve stayed at plenty of sketchy motels and felt just fine. I’ll start from the beginning…
We were given room keys to a room on the fourth floor. When my work roommate and I got up there, I heard a TV blaring from outside the door. Regardless we both tried using our room keys to get in and neither worked. After a few tries we finally knocked and a haggard voice responded «Yeah?!» to which, for some reason, I responded «Is someone in there?» which obviously received an affirmative reply. Anywho, after we told the front desk we got a different room on the first floor, which is 2 floors down from the lobby.
Our first night there, I went to drink excessive amounts of wine with some co-​workers at the hotel bar (the only good thing about this place) while my roommate went to retire for the night. She later said she couldn’t get into the room and when the hotel staff investigated, they had to completely replace our door handle because the battery inside of it that accepts room keys had died. When I came back to the room a few hours later, my room key didn’t work and the front desk had to give me a new one.
So, the next day I had set my alarm for 7am. At about 6am I awoke to EXTREMELY LOUD sludge hammering outside my back door (we had a back door which opened out yo their ghetto parking lot). Some doofus was pounding away at the sidewalk a foot away from my door. I asked him what he was doing and said he woke me up, to which he begrudgingly apologized.
There was also mold in our shower. My group of like 20 all had terrible things to say about this place (one co-​worker said his room was right next to an ice machine that loudly banged against his wall all night). Bottom line. Do not stay here!

The outside is peaceful. Scenic. House keeping needs to be a bit quicker. I am a tad nervous with the 3 day conference. I am surprised how pleasant the staff has been. Overall nice, I will book again.

Great price for a short stay! The bathroom is a little tight. We were able to enjoy the outdoor pool but the little man-​made creek next to the pool gathers mosquitos. The staff is friendly and check in is quick.

Stayed at the Sheraton Westport Lakeside Chalet Hotel this past weekend. We were very impressed with the Hotel and our Room. The room was clean, updated and very spacious for a 2 full-​size bed room. It was great to have a balcony. Adrianne at the front desk was very friendly and helpful. Her upbeat attitude paved the way for a fantastic overall experience! Would definitely stay here again.

Lame bar staff but decent rooms. It’s a bit away from anything interesting. Would recommend the Sheraton Plaza before staying here. If it’s full this is an okay place to sleep. Just know you should Über to any restaurants.

I was actually pleasantly surprised by the quality of my stay at the Sheraton Westport Lakeside Chalet.
When I found out that I would be attending a 2-​day conference there, I immediately checked out the reviews, and I was a little nervous about the mixed bag that’s out there. I booked my room through Priceline’s «Express Deals» feature, which gave me a much cheaper rate than I would have received if I had booked my room as a part of the conference’s block rate.
One of the most impressive aspects of the hotel is the friendliness and helpfulness of the staff — from the people at the front desk, to the bar/​restaurant workers, to the event/​catering folks — the service was truly excellent throughout our entire stay.
I was also surprisingly impressed by the quality and cleanliness of the common areas throughout our stay. The décor of the public spaces is somewhat contemporary, and cleanliness was never an issue during our stay. The lobby is inviting and comfortable, the fitness room seemed clean and well-​equipped, the hotel bar is a really cool space with a decent selection of beer, wine, and liquors to choose from, the meeting rooms and grand ballroom provided a perfect venue for our conference, and the food that was served to us throughout the day was always fantastic and plentiful!
My only complaints about the hotel were with our room. We stayed in a double room on the second floor of the hotel. The room itself was very large in size, with a small balcony that overlooked the courtyard below, but the furnishings in the room were fairly minimal/​basic, which made the room seem way bigger than it needed to be. The bathroom, on the other hand, seemed somewhat small. It provided a lot of shelving, but the strangest thing about it was that it didn’t offer anyplace to actually hang a towel. The shower was also a little odd, with a shower head that couldn’t have been more than 5.5 feet high. Not great for a taller guy like me. The hotel offers a fairly large selection of TV channels in the rooms, but where it matters the most — the beds — I’ve definitely slept much more comfortably.
One last comment — as nice as the downstairs common areas are, the upstairs hallways could definitely use a little facelift. For me, they just felt too dark and dated, and they left an impression of a much cheaper hotel while walking through.

This is one weird hotel. From the outside, it looks like an old-​fashioned swiss chalet, but on the inside, it is modern. The rooms are okay, but the heating system never shuts off and was blowing the curtains around all night. The bathroom is a little tight a well, but the bed was very comfortable. Staff was very nice and check-​in was quick.
I also thought it was weird that my room had a door to the outside that would not open, yet I saw someone the next morning exit from theirs. That would have been extremely helpful to get to my car since parking is at a premium here and you have to walk a mile to get in and out.
I only stayed overnight, attending a conference in the adjacent building, so I didn’t get to use room-​service or see what the housekeeping was like. Wi-​fi was complimentary on my stay, but is normally $ 9.95 — I would guess it was comp’d as part of the conference package.

Not good. Stayed there 3 nights on the 1^st floor. I had cold showers with horrible water pressure, the first floor was musty and damp. I didn’t get room service for two days so they could spray freshener in my room, on the third day my room smelled like a boys locker room. I will never book this hotel ever again. At $ 155 a night, you better have great water pressure and clean rooms and free wifi. Wifi is $ 9.95 per day for guest service slow use. Save your self some money, do not go to this hotel.
The staff was friendly and great, the hotel is HORRIBLE!

Not a bad little hotel, but definitely not the same high-​end feel I’ve felt at other Sheraton locations.
Goods:
* Extremely friendly and helpful staff. It is unfortunate things like the printer broke while I was there and that the line at the bar for a couple nights was atrocious, but that’s no biggie. Everything from check-​in, to housekeeping, to asking random staff members random questions, to requesting more towels, or requesting more information about the area was a friendly and professional experience.
* Bathroom was clean.
* Meeting rooms we used were nice and the gal we worked with to organize our event was very helpful.
* Walking distance to a number of little bars and restaurants which meant late night eating and drinking didn’t require additional things like taxi fares or rental car gas.
Bads:
* Didn’t seem as high-​end as other Sheraton’s I’ve stayed at. I think the quaint chalet, old-​style feel is borderline cute. I almost feel it is barely a Category 2, personally. But take what I say with a grain of salt because I don’t travel much. Note that I still gave it a «Yay! I’m a fan.» rating.
* Pillows seemed kind of awful. I had 8 total pillows in my room between 2 beds, and none of them were comfortable. And they are just the wrong size where two is too many and one is too few. They were also lumpy. Is what it is.
* Walls are thin, or at least the doors are. If you plan to sleep past 8am, expect to be woken time and time again by stairway doors and other room doors opening and closing over and over and over and over and over.
* SPG Gold didn’t really do anything for me. I wasn’t greeted in any particular way, I wasn’t offered a room upgrade, and they didn’t seem to have any information about the Free In-​room WiFi benefit.
Other than that, however, I enjoyed my stay and I had fun. The price wasn’t bad and I would stay there again (though I’d probably bring my own pillow).

This is a standard Sheraton, it seems to have had a recent update of décor but it is an older hotel with Very Slow elevators and some musty areas here and there. The bathrooms are small but adequate.
What makes the hotel is the staff. All staff are happy to see you and want to assist you. Service from reception (really fast check in) club lounge (I saw them go down to the kitchen to get a child a certain cereal) to housekeeping, you will be impressed.
Food is above average for a Sheraton and again the service in the restaurant was top notch.

On the basis of the friendliness of the entire hotel staff, I would like to give them at least four stars — but there are some major issues that get in the way. First, the good stuff:
— The hotel is cute, chalet– style, with every room having a little wooden balcony with a couple of chairs.
— Every single staff member I’ve had reason personally to connect with has gone out of their way to be helpful and to meet my needs.
— The room is adequate — not huge, and the bathroom is a bit squished, but overall it’s okay.
— If you have their «frequent guest» card, there is a little card saying the bottle of water in the room (which otherwise would cost $ 2) is complimentary. We’ll see when I get my bill.
— The large, fluffy pillows are great!
The not-​so-​good:
— Accessibility — One of my meetings was on a patio. I enquired about handicap access and was led to an elevator. You take the elevator down the stairs, open a heavy (and unmarked) door, climb several stairs, walk again. Then another heavy door, and a walk to the patio. NO, this is not «handicap accessible.»
— Security — every day when I come back from meetings, the door to my balcony is wide open. The Front Desk Manager, Adam, and I hypothesized that it was a faulty lock, and the door was pulled open when I open the main room door. Except that we then closed it tightly, and it has not re-​opened. Which brings me back to the housekeeping staff.
— Beds — I’m told they do not change the sheets every day (which is okay — but a whole week?) Basically, what the housekeeper does every day is just throw the sheets and covers back up, and toss the pillows into an approximation of the right position. If you leave the fitted sheet slightly pulled off the mattress (I mean, if that’s how it was when you woke up), that will be how it is when you go to bed.
So, the best I can do is three stars, and most of that is because of the staff’s friendly and helpful attitude. Housekeeping not so much.

Worst experience EVER! Moved from first room because of musty smell, second room bug in coffee and pubic hair and stains in bed… third room musty… just happy the sheets were clean! TERRIBLE EXPERIENCE!

On a late arrival check in, no one was at the desk for almost 20 minutes. Rooms are comfortable and large. No wifi, in club room area you can request a code but it only lasts one hour. It was a pain getting wifi dropped. Next day they never made up my room at all. Notified front desk. Following morning no hot water, hotel folks says it happens often this is unacceptable especially when it is 1degree outside. Ice cold shower is not a good way to start the day. Wish I could give zero rating.

This hotel was my home away from home last weekend. My husband and I, along with several friends, were in town for a friend’s wedding. Overall our experience with the hotel and their staff was extremely positive. We opted to pay a bit extra ($ 16 for the whole weekend) for club lounge access and were to happy we did. The lounge had a refrigerator with pop cans, bottled water, and bottled juices, as well as an expresso machine and regular food (including delicious cookies and crab rangoon). The free breakfast in the club lounge was also nearly the exact same as the one some other friends paid $ 15 for on Sunday morning in the restaurant on the ground level. Totally worth the $ 16!!!
I honestly didn’t spend too much time in our room, but I was quite happy with the comfort level of the beds. The staff was happy to help accomodate our request to move our room near our friends. The rooms seemed to have been recently updated and were quite roomy. The only reason for the missing 5^th star is the fact that on our final morning here the hotel room had a strong mildewy smell and the shower spout is strangely short. Not sure what was up with the smell — especially since that was the first time we had experienced it. Also, I’m only 5’5″ and the shower came out of the wall at next level… very strange! Otherwise our stay here was great — I would definitely consider staying here when returning to St. Louis.

Ms T’s sister, her husband and niece stayed at the Chalet during an October 2010 high school softball tournament. The teams stay together and this was the place they chose. I guess it was OK until the final night.
Apparently neither the Sheraton nor Westport Plaza is capable of providing security for guest parking. Ms T’s brother-​in-​law parked their Chevy Avalanche in the surface lot assuming it would be safe. Sometime in the middle of the night they received a call asking if they meant to park it with only two wheels. Someone had decided they liked the wheels and helped themselves. See the photo.
The family spent most of a Sunday trying to find replacements so they could drive back home. If you choose to discount this review, I still suggest you park in the parking ramp. It might be better.