Sheraton St. Louis City Center Hotel & Suites

This is my second stay at this hotel. Arrived tonight exhausted and was disappointed with the room. It’s a good size with the necessary amenities, but the bed has no sheets. Just a white comforter over a stained top sheet with 4 pillows, great. Won’t be staying here again.

My first visit… was great! Really close to Blues hockey. Rooms were huge, clean, and GREAT beds. Bar food and service was excellent. Very nice people. Easy to get to… right off the interstate.
I will be a long time return customer.
Very impressed.

I’m disappointed to see so many negative reviews because my whole family had a great stay. We got 4 rooms and they were all clean and had comfy beds. Those are the 2 main things I look for in hotels. I had the deluxe king room with a jetted tub and it was incredibly relaxing. The room also comfortably fit 8 people in there when we were hanging out. The building itself is also very creative, with the paintings on the outside walls. I grew up in St Louis, but this is the first time I stayed downtown and I wasn’t disappointed.

I was put up here for a work trip.
It is a fine enough hotel in that it has a bed, large room, fridge, etc. BUT there are a lot of things that would make me stay elsewhere. Another perk is that it seems to have thick walls or be mostly empty so I didn’t hear a peep from any of my neighbors, but the complements pretty much stop here.
— Location– Yes, it is close to the stadium and the ice rink, but it is also immediately across the street from a metro terminal and right off the highway. It is not the best location. Yes, you can walk to a lot of things, but walking alone at night in this area might not be your best decision. One night, I was at a bar near the stadium and I asked the bartender «what’s the best way to walk back to this hotel?» He said, «take a cab.» Ha! He then went on to say he has daughters and would not want them walking alone through that area so yea, maybe pick another location hotel. Ah yes, and one night there was a puddle of blood in the parking garage. Who knows if that was a guest or non-​guest, but it’s worth noting.
— Aging hotel – You can tell they’ve tried to update some things, but it is an aging establishment and didn’t give me the cleanest feel.
— Pool – Pre hotel stay: «Oh cool, they have a pool. I’ll bring my suit and relax in the pool and jacuzzi.» Well one look at the tiny, indoor, and dingy pool and I said «methinks not.» The jacuzzi is closed and has a large wood board over it to indicate this.
— Every room has a window… a window looking into the fake atrium. Oh boy, but I guess that’s better than looking out real windows to see bus stops and highways.
— Hotel bar and restaurant – I tried to eat at both, but the prices were so ridiculous I couldn’t bring myself to purchase anything other than a salad. I know hotel restaurants have high mark ups, but seriously the prices were a joke.
— Staff– The staff were kind of helpful, but then again they weren’t at all helpful. Let me explain. We were traveling for govt jobs so we have tax exempt options. Each person at the workshop asked about this, and each person got vastly different answers. Most of the staff said no, we can’t do tax exempt, which btw is absolutely not true. If it weren’t for a persistent few at the workshop, we would’ve all paid for something we weren’t supposed to AND it would’ve been out of our own pockets because the govt expects hotels to be knowledgable enough to figure out tax exemptions for govt employee rates. I have to say that they did eventually fix the problem and a few weeks later I got a refund, but it’s pretty ridiculous to me that a govt contracted hotel didn’t know how to handle the tax exemption forms and tried to take our money rather than problem solve.

My brother was being sworn into the military may 14. He and other gentlemen being sworn in were staying at this hotel. We tried to find a hotel near but there was nothing that had openings. We had to stay here. When I called the hotel itself they said only suites had continental breakfast. We booked a room through hotels because it was almost just as much as a sweet for a normal room. Show up and we were booked in a suite but they wouldn’t give us continental breakfast. WiFi costs AND parking cost! Anything for a buck! My brother went to get into his room and his key didn’t work, why? Because the handle was broken and the battery was dead. this place is a joke! Will never stay here again.

This place is awful! We stayed here for one night requested a jacuzzi tub and it was dirty so of course we didn’t use it. We were exhausted from running around sight seeing so we ordered room service. We ordered a salad, children’s grilled cheese and two sodas and what did it cost us??? $ 54!!! Not including tip!!! Wifi costs a ton and cell service sucks. Our room is large but dirty. The television has few and awful channels. Also, our phone was broken so they sent two guys to our room three times. We are here to have a mini romantic vacation and these men traipsing through our room. When my fiancé accidentally forgot his key they would not give him a key, instead sent up a rather rude service gentleman who didn’t bother to verify that this was our room. If they would make such a huge deal at the front desk that out last names were different than why just let him and scoff when he says thank you. Please don’t stay here. It’s terrible!

Stay away form this hotel they will charge you when you’re not looking. Our hotel room was booked under my name and card so when it was paid with my friend’s card they charged us both. The bad part is I wasn’t even there, ended up rushed to the hospital the day we were supposed to check in so she was the only one to check in! Trying to explain this to them is useless.

Location, location, location. Loved this hotel for concert (or hockey games). Park in the hotel garage, party in your room or in the hotel lounge and head across the street a few minutes before the show. A lifesaver in cold weather or rain. The hotel had great décor and friendly staff in the lobby. But agree the rooms can use a refresh.

Good location if you want to go to Union Station area. Convenient to Metrolink and bus stop. Staff was friendly, room was clean.
Dislikes. Pay for internet, not sure if would be charged for water, TV remote control didn’t work. Building seems to block 3g/​4g cell phone coverage. Light switch was in odd location at edge of bathtub.

READY TO PITCH A NO HITTER
Came into St. Louis for family reunion /​baseball game. Arrive very late (1am) but staff was wide awake and ready to serve! Found a huge room, clean, comfortable, and quiet. Needed a few extras (pillows for kids) and they brought them right up.
Slept great!
Had interaction with housekeeping and other staff. Very friendly. Large fitness are with both machines and a dumbbell set. Pool is actually long enough for lap swimming (a rare find in hotels).
Walked everywhere downtown. Easy access.

I travel for work and am in-​and-​out of hotels on a weekly basis. This was one of the worst hotel experiences I have had.
Room: to start out the room was old, dirty, and smelled like smoke. Plus, a business colleague and I were given a room with just one bed. When we got to the room we called the front desk and asked them for the double queen bed room we registered for online. Their staff said this was not possible with no explanation and did not even check with a manager. They wouldn’t have been able to even check a computer in the time they responded. Then they closed the call with, «the couch pulls out into a bed.» As if this was equal to the king size bed in our room. The staff refused to help and hung up.
Fees: you pay $ 17 per day to park in a pretty old parking garage with very little real security for yourself or your car. (Hotel is on the edge of a pretty bad area). Then in our dungeon of a room we go to log into the wifi and it is $ 12 per day to use. If this was a 4 or 5 star hotel it would be different, but this place is old, dingy and not somewhere I would ever bring my family. The cheapest hotels offer free wifi! For $ 12 a day they could put a laptop in every room with high speed internet.
Result: We left! We were booked for a 3 day stay and left the first night. We found a hotel that was clean, where the staff was very kind, and the room was excellent. We got free parking, free breakfast, free wifi and 2 beds just like we ordered. When I called to let them know we were checking out 3 days early they meet asked why or if there was anything they could. There lack of care or interest was a good summary of our experience.

Great location, but bad hotel.
Staff was rude and unhelpful during our stay.
As noted from other customers the rooms were outdated and gross.
Also wifi was an extra charge

The property seems to be renovated, very clean and offers very food service. indoor pool with nice balcony with a view. Breakfast is very, very, delicious, not your typical hotel offerings. yes, you must pay for parking, however there is no fee for your pet and they even offer a pet bed. great stay

Okay, the room had a few stains on the wallpaper and carpet and the interior is a bit outdated but overall it was great. We had a king room, the bed was okay comfortable and the staff were very nice. The view from the roof is nice but there are a few buildings in the way of the Arch.
The location is great and within walking distance from the arch, central library, was memorial, and anything downtown. Distance from the Arch is a 20 minute walk but perfectly manageable.
One star off is for not having free wifi in the rooms (what is this, 1995?!) and sneakily having 2 free small bottles of drinking water but 1 larger bottle that’s 4 dollars but only informs you in very very small print.

Stayed at this hotel for a family reunion and it was a reasonably priced hotel, downtown St. Louis with huge rooms. the décor is a little dated but for the price I am not going to complain about whether a chair needs to be replaced. My biggest complaint, and I hope hotel management reads Unilocal,the hotel need to be cleaner… hallways, corners, mirrors, needed cleaning… other them that I would recommend this hotel.

I stayed here for a work conference. Solid hotel– décor is a bit outdated but the rooms are extremely large with nice wet bars, mini fridges, and fold out couches. The staff were very helpful, friendly and prompt. The shower handle in my shower came off as I was turning the shower on– the staff got right on with fixing it and it was replaced in no time. It is right across the street from the Civic Center MetroLink stop, making it easy and cheap to get to and from Lambert Airport. It was only 3 – 4 blocks from nice restaurants and bars.
Bottom line– if you’re looking for a basic hotel with friendly staff in a convenient location, check this place out.

We recently stayed here on SPG points for a recent weekend in STL. We have usually stayed away from the downtown area and opted for the Central West End or the Chase Park Plaza but thought we’d give this hotel a shot.
Overall we were very happy to stay here and ended up exploring a lot of downtown STL which we previously had not done the 4 other times we’ve visited the city.
Yes — this Sheraton is old and outdated (think green carpeting, wooden dressers and couches you might find in your parents’ basement, etc.) but the good definitely outweighs the bad.
The Good
— Great location across the street from the Metro Link (and Amtrak, Greyhound) so you can get around STL without needing a cab. Yes, there are shady characters loitering around the transit hub but it is well-​lit, there’s plenty of security, and you just have to cross the street to get from your hotel to the train.
— Short walk to the downtown area, the Arch, and across the street from the Scottrade Center Sports Arena
— Huge rooms (ours was a standard and in addition to our king size bed, there was a pull out sofa bed, recliner, desk, etc.). Our room even had a wet bar and a refrigerator.
— Free WiFi in the lobby (not free in the room), along with complementary newspaper
— Complimentary coffee and bottles of water in your room
— Quiet, clean, good water pressure
— Convenient check-​out available on your room TV
The Bad
— Outdated rooms (although seriously, you should get out and explore STL instead of staying cooped up in your hotel room)
— Dark rooms if you get a room facing the inner courtyard that looks like a mall atrium
— No outdoor pool, although there is apparently an indoor pool
Wouldn’t mind staying here again if the rates are cheap and we plan on hanging out downtown since we spend so little time in our room anyway — overall a pleasant stay!

The rooms were clean and the staff was professional. We had just come from a hotel with super friendly staff so it felt like a bit of a shift as the staff wasn’t quite as warm. The cost was more reasonable, however, and you are right by a metro link and bus station which makes it easy to ditch your car, though I did spy a drug deal going on in the nearby park. (That stuff is just city stuff though, and frankly doesn’t bother me) The parking was more reasonable too at $ 17 a night compared to $ 24 at our other hotel. The hotel definitely seemed a little more worn down and dated. Our room also faced the hotel center which made it dark in our room most of the time as not a lot of sunlight came through. Also, you could see across the hotel into other people’s rooms unless you drew the drapes. Room service costs were predictably expensive. The location isn’t particularly charming.
The pool is indoors and doesn’t have a lot of places to relax. Mostly surrounded by plastic white chairs. It’s most definitely not a lounging pool. There’s also a jacuzzi near the pool, but again, the pool area is very lack luster and drab and isn’t really a relaxing space. Pretty much feels like a YMCA gym. which is great if you are just looking to work out but not if you are in vacation mode. My biggest complaint is the sun deck. They encourage you to hang out on their sun deck which looks gorgeous on their website but in reality is a large cleared out concrete deck on the top floor with some lounge chairs and lots of ash trays. It looks nothing like the picture which sports charming red umbrellas (which weren’t there) and wrought iron lounge chairs (which are now replaced with less lounge chairs and they are plastic). In fact, it’s pretty much the smoking lounge. We laid out for a few minutes and then felt pretty grossed out by all the smoking.
They also charge an outrageous $ 10.99 a day for Wifi in your room. You can access it for free in the lobby if you like though. There is a mini fridge in your room which is a nice. It’s not filled with overpriced crap either. It’s empty and free to use.

Decent indoor lap pool on the 13^th floor with a workout facility. Rooms are large if on the dated side in terms of décor. Restaurants are serviceable as at any Sheraton level hotel. Walking distance to Busch Stadium if you’re into baseball. Nice view of the iconic Arch from the sun deck on the 13^th floor adjacent to the pool.
A-​ok rating because of location, location, location … Kinda seedy neighborhood. Doesn’t feel particularly safe outside the confines of the hotel after dark. No decent restaurants within walking distance. No matter how good hotel dining may be (and it ain’t that great here), you need some options.
Absolutely serviceable for a 1-​night stay if you have business in the area. Boring and confining after that.

I loved my stay at this hotel.
HUGE and really clean king room that had a very comfortable bed .
SUPER FRIENDLY STAFF (even when I was ball busting about me being a Cubs and Giants fan [I was there for game 5 of the NLCS… yeah ya know, the game that turned it ALL around]).
Did you forget something at home? They’ll likely have it there in the room for you when you walk in. Loofah, mouthwash, and all of the other normal things that hotels leave out for you to use. If they don’t have what you want, there is a tiny story down by the front desk.
I love that Sheraton St. Louis is directly across the street from Union Station, it’s prefect for when you’re taking the Amtrak from Chicago. I did like that Busch Stadium is about a 10 minute walk. I didn’t like that there isn’t much else around the hotel. I had to walk like 15 minutes to get find a coffee place when I needed a caffeine fix in the morning. Finding a bar or a place to grab a bite to eat isn’t very easy either (they do however, have a restaurant and bar inside the hotel, I just wanted to go out and wander when I was hungry during my stay).
I honestly don’t see what the problem is with some of the other guests…