Public Storage

Great customer service! Made my reservation online and within 4 min the store manager called me to introduce herself and ask what she could do to help me with move in day.
On move in day, everything went smoothly and quickly!

I think I should title this review «Faith Restored».
So here is the story: When I originally signed up for the space, Sparkle and Miyosi were fun, personable and professional. They went our of their way to help me find a decent «right-​sized» storage space — at the lowest price. They made things easy!
Sparkle and Miyosi advised we could change and upgrade when the rates were lower in the winter and when other promotions were being offered. This information is only partially correct. It is easy to upgrade units but an existing customer is not eligible for promotional discounts.
When I brought up what I had been told, a little bit of a disconnect ensued and it took some degree of perseverance to resolve the issue. I’m a big believer that the customer is not always «right» … as «right» is often a matter of perspective. The «customer» is always the customer, however. Public Storage recognized this and we were able to find a happy medium after a fair degree of conversation.
So why now four stars?
As much as Public Storage had to work to find me a happy medium, I also had to listen and understand their viewpoint, which makes a lot of sense. Rates, by the very nature of supply and demand have to be flexible. Sometime special promotional rates are needed to keep the storage units full, based on the demand at the time. Ultimately, this was explained to me very well and very professionally. So I was able to find the happy medium with Public Storage and I think that is important to note. The Gilbert, AZ call center was great to deal with and they are very professional. So if you ever need help in the logistics of your space, they are a great resource to turn to.
On operational and logistic matters, Public Storage has been very helpful. So all in all, one hiccup that was successfully resolved. It required a little elbow grease to get it done. But I appreciate the team at Public Storage for their effort to listen and to eventually find a solution that worked for both sides.
Special thanks to the person at Public Storage who really worked behind the scenes to make things happen. Let’s just say this person was humble enough to ask they not be mentioned publicly.