Pacific Beach Tanning Studios

Do not use this facility! They have terrible customer service! I’ve been there for years and will never step foot back in to it. I had signed up for a which was a 3 month, then month to month was fine! I had my credit card compromised, I went in to the facility have them my new card, the said we will take care of never 1 time told me it was a problem at all. Then I get a letter in the mail telling me I’m going to collections, this is a non contracted service and the amount due was service for August the letter is staying I didn’t pay the bill July 25^th, so I’m going to collections for a service I had not used and it’s not contracted?! Then they are charging me 25 $ fee because some one in another country still my credit card and used it. So I walk in thinking the large amount of business I give them plus my husband and having 3 teenage daughters they roll take care of. OF course they didn’t. I ask to cancel he new card il1 had given them 10 days prior, she tells me I’m going to have to pay for the monthly charge august 25 because it was after the 10^th. I said fine. I still get to use the service until Sept 25^th correct? Yes but I can’t let you tan today until the 25 $ is paid. And that I can call and try to get it removed. The principal is that I would never in a million years treat any of my clients this way! Their dumb business practices, just caused them allot of business! Never again!

FELLOW TANNERS BEWARE!
I have been a loyal customer of pacific beach for many years. And up until yesterday I have been more then pleased with their staff and the quality of their beds. However, yesterday I went in to purchase a package that I had found a coupon for online called «Tour the beach.» I reviewed the coupon and no where on it did it state that it was only for new customers (as some of the others did). I took my coupon to the store and was told that this was for new customers only and that it could not be used. I asked the employee to show me where it stated that and she said it does not. I saw the same advertisement in store, which also had no indications that it was for new customers. I was very unhappy and since I was already there I bought my usual package.
The next day I went to tan and spoke with the manager. She was very cold and told me there was nothing she could do and «doesn’t run the website.» She stated it was up to the employees to notify the customer that it was only for new customers. So you’re telling me, you put a coupon up, ask customers to print it out, bring it into the store, only be told that they can’t use it? That’s false advertising and wrong on so many levels. I was told the owners never come to the store but she could «leave a note» for them. Like anything would ever happen. I’m extremely disappointed in the service I received on this last visit and needless to say, this will be my last time using pacific beach.
(Although this experience is for all pacific beach locations, my experience with employees was for the one on telegraph (but they don’t have a help page.))