O’Reilly Auto Parts

I had a terrible, horrible, no good, very bad experience here a month or so ago.
For those of you not familiar with the small-​city cops of North County, they will pull you over and ticket you for EVERYTHING. So when, right around sunset, I noticed my headlight was burned out and knew I had to be at work by 6 the next morning, I decided to risk it and head to the nearest auto parts store.
Now, I’m not going to deduct stars due to the fact that I did, in fact, get a ticket while I was parking IN their lot. That was the one thing that wasn’t their fault.
So I walk in and asked if either of the two staff members knew how to change the headlight on my notoriously complicated car. The younger of the two men said he did know how to change the bulbs. Then he, his girlfriend, and either all of the girlfriend’s siblings (who were just hanging out in the store and harassing me about my facial piercings) walked into the break room before he could go through the trouble of talking me through the process. I guess they had to go make out or something.
I purchase the bulb and head out in the 19 degree weather. Fortunately I had a flashlight and a smartphone, and eventually figured out what I needed to do to get the darn thing out. I went inside and asked for a couple of tools very specifically– something to the effect of a Phillips screwdriver and a 3/​8″ ratchet– because they have a sign saying «YES WE HAVE TOOLS AND WE’RE SUPPOSEDLY HERE TO HELP IF YOU HAVE BASIC QUESTIONS!!!» The cashier plops a large tackle box of tool pieces on the counter and walks away, looking busy. They had the size ratchet I needed but not the handle (base? Whatever it’s called), and I couldn’t find the cashier to ask if maybe they have another one I could use because IT’S FREEZING OUT AND I’M NOT TRYING TO SCREW AROUND WITH FROSTBITE.
Oh, there was one other thing that wasn’t their fault: the fact that all of the pieces that needed to be unscrewed were frozen. So there’s that. But I was outside for two hours trying to get the part out. I know it’s getting close to closing time and I’m trying to hurry. When one of the staff come outside, I ask, «Hey, I know you’re trying to get out of here but I can’t get this one piece undone. Do you think you could give me a hand?» I look up after I finish saying this and find out that the guy not only was not going to help, but he took the tools I borrowed and locked himself inside the store!
Totally screwed because this guy wouldn’t give me two seconds of muscle power or explain to me what I needed to do in the first place, now without tools that I’ll need to reconstruct the light, and with fingers frozen and snot running down my face, this 26 year old independent gal had to call her father in tears because of this miserable experience.
Honestly? I would not come here to purchase washer fluid because I wouldn’t trust the staff not to ring it up as overpriced motor oil. They probably don’t know the difference anyway.