Malcolm Anette E MD

The people in this office, from the ghetto receptionist to the incompetent doctor, are all highly unprofessional. They are impatient and incredibly lazy. When I called this office (for my mom) and stated my name and asked who I was speaking with… the receptionist (I use this term loosely) demanded to know who I wanted to talk to. Really, this is how you answer a business line? After attempting to unsuccessfully give me the same run– around they had given my mother the receptionist put the phone down and talked about me «getting on her nerves & getting ready to cuss me out». I kept thinking how ridiculous the entire situation. Is this the state of healthcare in America? Dr. Malcolm is/​was my mothers primary care doctor and told her she needed to be seen by an ENT specialist but couldn’t or wouldn’t provide the referral the ENT requested. She eventually told my mom to go to the ER. What?! The PCP can’t prescribe medication for a sinus infection and won’t share the report with the specialist? I’m done ranting & raving but I suggest going anywhere but here. They don’t open the office until 10 and close it up at 12 for lunch anyway. Very unprofessional, uncaring, and ineffective healthcare.