Lou Fusz Mazda

Worst dealership in St Louis by far. This is the dealership that confirms car salesman’s bad reputation I would not trust a single thing they say. Apparently honesty is not too important to them. Will never buy a Lou Fusz product

Lou fusz Mazda… what a joke. Would not even honor their own coupon, drove all the way out here and they would not accept it. Clearly states a full synthetic oil change is $ 39.95 without any mail in rebates of any kind, it’s not even on the fine print. They wanted to charge $ 58 with a $ 20 main in rebate only good for Lou fusz. I got this coupon from Mazda USA website that is just for Lou fusz Mazda, which states on the coupon. I passed bommarito Mazda just to go here for my first time, what a very bad first impression. Bommarito and auffenberg mazda are much better and honor there own advertised prices. After being firm what my coupon does not have a mail I rebate I told the service guy that I’m leaving, I got in my car and started it and then he told me he would honor the coupon. why should I have to argue for 10 minutes about your own advertised prices? See for yourself, go to Mazda USA website and find the coupon area. Make sure it’s for Lou fusz.

I have mixed feelings about Lou Fusz — on one hand, their body shop has been great with communication and was willing to come down on price for a rental while my car was there. Their service department also has always done our work very quickly and very well. On the other hand, their service at the Mazda dealership is pretty poor… I’ll explain–
We purchased a used Mazda 5 last year. Lou Fusz has a «no-​haggle» pricing system which they brag about. They say they already offer the lowest prices so there is no need to haggle. I’d say their price was on the high end of fair, but this no-​haggle policy was really used more as a way to stop us from even attempting to negotiate on any aspect of the car. Finally, after we had already been there for about an hour, they offered us an extra key. They were trying to sell us the car with only one key which was broken — the key would just fall out of the rest of the key fob and had TAPE on it holding it together. I mean, really? Anyway, I am glad that they at least «threw in» a new key at the end.
The whole process took about 6 hours from beginning to end. I know buying a car takes time, but this was just way too long. The plug/​cigarette lighter was broken and we asked that they fix it before we leave and, instead, they removed the whole thing. We had to bring it back for them to replace it and to have the car cleaned.
A year later, I already had to replace the tired once and the shocks were in need of replacement as well. I just expect better of a car we were still spending 7,500 on.

Very dissatisfied. They are there for your money. There trade ins appraisals are very low.(carmax gave me more for my car then they did) horrible communication and overpriced cars. Look at KBB or Edmund’s, and then you’ll see how overpriced there cars are. Stay away from this dealership they are there for your money. Trust me!

Service department is top notch. Great customer service. Came in to get my front door handle fixed, wasn’t cheap, as expected, but the people I dealt with explained exactly what was wrong and was very clear and respectful throughout.

Thumbs down. Way down. Service department is clueless. And, they have terrible customer service. First time I was charged over $ 1400 for various services, half of which I didn’t know I needed because they did not discuss with me beforehand. When I went back because one of their fixes didn’t work, I waited 2 hours for them to tell me they hadn’t had a chance to look at my car ! Steer clear of this dealership.

I will never use Lou fusz Nissan body shop again! Worst service I have ever experienced! When I asked to speak to manager I was told he was the manager (like he doesn’t have a boss). He lied times me multiple times and they didn’t return my calls, I had to keep calling to find my car, once I spoke with 8 people in 20 seconds like they didn’t even know where my car was. I was told the parts were there the first day (they weren’t), I was told they would call me back the first day with an estimate (it took 5), I was told my car would be ready by Friday (10 days after arriving and it wasn’t!) they got ignorant and said they didn’t speak with me till Wednesday (I checked my phone and they lied, which I already knew, because I knew when I spoke to them) I will never go here again!!! I would give 0 stars if it let me

**1 year later after a horrible experience buying my car, I am amending my review a because Lou Fusz has redeemed themselves a little bit. The car was broken into last month (June 2015) and Lou Fusz replaced the window, with tint, in less than 48 hours. They even went above & beyond by loaning me a new Nissan to drive while my Mazda was in the shop. While I am amending my review, my horrible purchasing experience still stands — I’m changing it from 1* to 2*. **
The dealership we purchased from, Lou Fusz, was pretty disappointing during the buying process. I walked in knowing the make, model, color, & features I wanted, with a check in hand for a 50% downpayment. It was a Monday and I said I would pick up the vehicle on Saturday. On Thursday I called to verify the pick-​up time for my new 2015 Mazda 6, fully loaded. I was told they were having difficulty locating a Mazda 6 with the e-​iloop technology in the color I wanted (red w almond interior). They tried to sell me a blue one, which I declined. Next they offered me a red one, but with only the navigation package. I have navigation on my phone, so I could care less about this feature. I declined again. They then suggested a red 2014, which of course wouldn’t have the latest tech package I wanted. I declined again. Mind you, Lou Fusz had 3 days to locate the car I wanted and hadn’t bothered to call me to tell me there was a problem. Oh, and they cashed my check for $ 15,000 before locating the car, too.
Finally, after multiple phone calls trying to get me to settle for less than I wanted, the dealership located the car at a dealer in TN & delivered it to me on Saturday. While driving my brand new Mazda 6 home, I discovered the horn didn’t work. It was just a blown fuse, but this really should’ve been caught during the pre-​sale safety inspection. I later brought the car back for the tinting & coating. Initially I wanted the windows tinted as dark as possible. A salesperson recommended that I have all of the windows tinted to the same level (35%) because if the back windows are darker, it can be a safety hazard at night. I agreed and said that 35% tint would be great. I was told it would be done that day. I returned to the dealership at 5pm to pick up my car and was told it wasn’t finished, but it would be ready the next day. When I picked my car up, it was very evident that the back windows were darker than the front. I called over the salesperson who recommended the same level of tinting and he reassured me that the windows were all the same level of tint. I was 90% sure he was wrong, but brought the car home to get my husband’s opinion on it. He taped 2 pieces of white paper to the windows, one on the front driver’s side and one on the rear driver’s side. It was *extremely* evident the back windows were darker. I took the car back to the dealership and the salespeople argued with me that I was wrong. I showed them photos with the white paper on the windows and they didn’t believe me. They went out and looked at the car & told me I was wrong. I insisted I wasn’t. Finally, they called the company that had applied the tint and confirmed that I was correct, the back windows were indeed darker. They then reassured me that there weren’t any safety concerns and that the salesperson who recommended the same level of tint gave poor advice.
To summarize, I presented Lou Fusz Mazda the easiest sale they could possibly have — I didn’t even need to test drive because I’d already done so at another dealer! — and they disappointed and frustrated me at every step in the sales process. I absolutely love my new car, but I wouldn’t recommend Lou Fusz.

We bought our 18 year-​old daughter a used car from Lou Fusz. It was a farce from the start. We selected a car and negotiated a price. When it was time for financing, the process had taken so long that the financing person couldn’t get anyone on the phone to finalize the deal, despite the fact that my credit is in the top 5% nationwide. We had signed a contract, put down a deposit and agreed on a price. The deal could not be finalized because of a flaw in LF’s procedures. Despite this, I was not allowed to take the car home. To avoid having to drive the 18 year old to work the next day, I had to leave work in the middle of the day and rush over to LF. The finance process, which I had been told would take 10 minutes, took nearly an hour. The finance person was new and very nice, but should clearly have been supervised by someone who could make the process go faster, especially for a customer who indicated that she was on her lunch break and needed to get back to work ASAP.
We finally were able to take the car away, but LF’s incompetence continued even after the sale. A customer has 30 days from purchase to properly title the vehicle and get license plates. That cannot be done until the paperwork, including the title, is received from the dealership. We got the paperwork on the 28^th day, a week after we’d called our salesman to inquire about the paperwork and was promised a call back that never materialized.
As a side note, I saw a car that I liked a lot while searching the lot for an inexpensive car for a teenager. I asked the salesman, Chase, 4 times to get me the specs on that vehicle. I asked at least 4 times to test drive that vehicle, to no avail. Finally, he told me that there was a deposit on that vehicle. Instead of trying to find me another vehicle from a sister lot, Chase just ignored my requests. He was too busy selling me a $ 6000 car (badly) to sell me a $ 26 000 car. I bought a Subaru BRZ from Dick Dean in Ballwin a few days later and had a great experience.
I suggest that Unilocal initiate a negative rating system so that I could give Lou Fusz a negative score. Their poor customer service is stunning.

I bought a Mazda5 here two years ago brand new and had a fine experience. Now I have purchased another car and I returned to Lou Fusz to get the remainder of my warranty and gap insurance and Mike Shipley was incredibly rude to me and gave me the run around until I finally had to cause a scene and someone took the form that I needed to give them. I wasted at least 30 minutes because they wouldn’t take the form which literally took 2 seconds. Instead, they wanted to make me wait through two full paperwork deals in Finance to accept my form. It was a completely different experience the second time around and I will never, ever shop here again. It shows a car companies true character when a past customer comes back after having purchased a car somewhere else and is treated with such disrespect and contempt.

I still can’t believe what happened at Lou Fusz Mazda two days ago. My wife and I came in sometime before noon on the 22^nd and had a pleasant experience with a very nice young salesman who showed us a few used cars on the upper edge of our price range. We were considering choosing one to negotiate on when my wife asked our salesman to check inventory at other Lou Fusz locations. We were pleasantly surprised to find the exact model we wanted (Honda CRV) at a great price with low enough mileage. Our salesman offered for it to be driven from Lou Fusz Dodge in O’Fallon within 30 minutes. He wanted to make sure we had serious interest and that we were aware that there was no room to negotiate on the asking price — no matter what an inspection might turn up – as he would need his commission and O’Fallon didn’t want to lose their profit. We assured him we were interested and that as long as our mechanic’s inspection went well, and that we could get a fair price on our trade-​in, we were confident we could make a deal.
So we went to lunch and came back to look at the vehicle. We both liked it, signed some paperwork and drove it to our mechanic. While I was sitting in the waiting room, our salesman called and asked when I would be back as he wanted to show the vehicle to another family. I found this a little strange, and it proved to be more than strange in the end. As for the inspection, for the most part everything checked out, so I headed back to make a deal. I was confident we could quickly come to an agreement; in fact I was so confident I told my wife to go ahead and pick up our son from day care and leave me without a ride. I figured I would be driving a CRV home.
When I got back to the dealership all I had to do was negotiate a little higher price on my trade-​in. The difference was just $ 300. I waited for probably 20 minutes to hear the dealer’s counter. While waiting, our salesman explained that he had to show the car to the other family as they were friends of the General Manager. Again, I thought this was a little strange, but I was assured I had «first rights.» In the end, around 6pm, a finance/​sales manager whom I had not yet met introduced himself with a hollow apology and explained that the vehicle «had already been sold» earlier today and it was a mistake that the vehicle had ever been released to Lou Fusz Mazda. Of course I was incredulous and asked how something like that could happen. After all, I had now wasted my entire day, imposed upon my mechanic on short notice, and now had no car and not even a ride home. As a consolation, I was offered «a really sweet deal» on any car in their network. Even though I would have liked to have accused them of selling the car out from under me to friends of the GM, to have assured them they had lost my business for good, and to have walked out with my head high, I decided to see just how sweet of a deal they would offer me – partly because I had no car in which to drive away. The «sweet deals» floated out were not really very sweet at all, but in fairness they would have had to have been incredible to have enticed me to close a deal with a company that either:
a) lied to me with practiced ease, or
b) has an unprecedented level of incompetence and complete lack of inventory control.
I wish our young salesman, who seemed like a sincere sort who had a commission yanked from under him, and who drove me back to my office in his own vehicle, all the best. My positive impressions of him, however, do nothing to mitigate against the absolutely rancid taste left in my mouth by management, so I’m sure it will come as no surprise that I have resolved to never again set foot inside a Lou Fusz dealership.

Besides over paying for my car (that was on me) friendliest customer service care ever.
I mean I have been in and out of plenty of Dobbs, Midas’s, and Honda Service stations and by far the people at Lou Fusz Mazda service have been the easiest to talk to and straight forward about my car without making me feel like I needed something more than what I originally came in to get maintenance. Always with a smile and a free wash after every oil change keeps me coming back.
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There are plenty of other Mazda dealerships in St. Louis, and after visiting every single one of them while shopping for a car I can honestly say you are better off going to any of them besides Lou Fusz. I even paid a slightly higher price for my car to not buy from this dealership, and specifically their sales manager. He berated our salesman in front of me and my wife for tiny details relating to the proposed deal, without even acknowledging our presence. Then, when I called back a few days later from another dealership to give them one last chance for our business he reprimanded me for not taking his earlier offer and hung up the phone. Life’s too short to deal with people that will treat you in such a way.

Do not buy from this dealer. After we bought our new Mazda and had a problem
At 15 000 miles they were very unhelpful with fixing the problem my car had. It was like pulling teeth to get them to help me under full manufacture warranty.
Read the other reviews. I am not the only one.

My daughter was in a hurry to purchase another car after finishing up her first year in school and needing to start working right away. We were very specific about the type of car we were looking for, having made mistakes on her first car. I have to sincerely thank Karen Gaglio for the entire car buying process with my daughter! Karen never tried to show inventory just to make a sale. Karen offered appropriate advice, and presented us with great options. I absolutely recommend that everyone go to Karen at Lou Fusz Mazda first! when buyng their next car.

In the past year I bought two cars from Lou Fusz and a total of three. In all three experiences we were offered exceptional service from the employees. My first car was a Toyota Corolla back in 1998 and loved that car. Last year I purchased a Chevy Cobalt and traded that in recently for a 2007 Toyota Camry Hybrid.
This review will focus on the Mazda location. I wasn’t happy with my Cobalt because it was rather small with two children, especially so with two car seats in the back and so we found a Camry on their website. I test-​drove it and was offered a pretty amazing deal and drove off that night in the Camry. My sales associate is Chuck Hestand. If you are looking for low-​pressure and easy-​going sales consultant than Chuck is your man. He listens and answers your questions, but if he doesn’t know something he’s honest with you. I, personally, like this style. I don’t need to be led astray just so the salesperson can «save face». The finance and closing guys are Chad Roberts and James Davies and they were honest and down-​to-​earth. Again, low-​pressure and up-​front. He even said, «I’m not familiar with Hybrids, but if you need something answered we’ll find it for you, Patrick, no worries»
I’ve had no issues with the car but the car was up for inspection and I had to come back to Lou Fusz and experienced no issues. In fact, the car needed new back breaks and that is all covered by the dealer. They filled up my tank at each visit and washed my car. These are little things that I really appreciated by the dealer and will keep going back for future cars, at least to check them out.
The store-​front is rather spartan, so don’t expect lush sitting area and flat panel tvs. However, this is ok with me and doesn’t detract from the buying experience. They offer free wi-​fi, which is nice.

I went today to buy a CX9 loaded and the manager Jim Davies was so rude that we left. This guy doesn’t know how to treat costumers. Avoid this dealer as much as possible.

I bought a used 07 Mazda CX-​7 here a couple months ago and the night we bought it we noticed there was a wiggly mirror and mentioned it and our salesman told us to bring it back and they would have it fixed.
I brought it back the next day or within a couple of days and the shop had to rig it with a dime because the windshield was not a factory windshield and the one on it wasn’t set in the right place. The rigging it was okay as long as it would hold because otherwise they said I would have to pay to replace the windshield.
So two weeks ago when it started getting really hot outside, the mirror started falling off my windshield. So we called the dealership and spoke to Pete Fusz himself and he told us to bring it up and they would fix it. So on my way there the mirror fell again in my parking garage as I was backing up and I backed right into a cement pole and it pokes a hole in the side of the car above the bumper.
So I drive up there and talk to Mr. Fusz and he listens to it all from beginning to end and tells me they will fix the mirror even if it includes replacing the windshield and they will fix the damage since it happened from the mirror falling. And they would give me a loaner car for two weeks.
So now I have my car back and it looks as good as new and the mirror is not wiggly or falling and I am quite happy! Thank you!

As we approach graduation, the time will come when one car just doesn’t cut it for this married couple. We’ve both been Toyota owners all our driving life, and satisfied ones at that. The hubby thought it was time I test drive a car with a little more sporty pickup.
A Mazda3 was one of the cars I was interested in, we did a little research first so we knew what we were talking about. FYI, the sales floor isn’t open on Sunday which we learned the hard way.
When we got there, we were quickly picked off by a salesman the moment we stepped foot on the sales floor. He was very understanding when we explained we just wanted to test drive a few Mazda’s to see how it handles differently than our Toyota. He was more than accommodating and pulled around two different Mazda’s, an automatic and a manual Mazda3i Touring. We exchanged small talked a bit about the different trims and features as we checked the car out. He didn’t really know too much about the cars because he kept referring the brochure or answering tentatively. He was not a Mazda owner himself and fairly new to the company.
He let us to test drive without him… a major plus in my book. I don’t care for a backseat driver… err, salesman talking in my ear. After the test driving both versions, our salesman followed up with us on the sales floor during the exchange of keys. He was not at all pushy when we declined to talk numbers and gave us his card if we decided to change our minds.
This is the kind of salesman I love. He read us well and didn’t try to force anything when we clearly said we were just looking. If Mazda is my #1 pick when we’re ready to buy, I’d go back to this guy.

I do not like the service shop here, a few years back they were doing Nissan service and I got an oil change with non nissan filters. I am not sure if thats reflective of the rest of the service department policy, but if I go to a Nissan Dealership, I expect Nissan parts.
The sales department has a limited inventory, although the staff is attentive without being over the top or pushy. They also seem less likely to deal on price.