Kennelwood Pet Spa

I called three different times and spoke with someone about getting my dog shaved, as he is very anxious and I thought he may have to be muzzled, to the cost of the service and what it included (nail clipping). I asked about bringing his vaccination records and they said that would be helpful, he needed his rabies vaccine, which he had. I also told them that we went to the Humane Society for all of our pet care.
They told me it could be from $ 45 – 60 for the bath/​shave, etc. I was going to bring my dog Sadie in and get her nails trimmed when we picked up Buster, as they told me it would only take about 15 min for that. I then made him an appt for ⁵⁄₇. After a nightmare time of getting him in there-​he tore his collar off and ran through the yard, went wild in the car and had to be dragged in. I’m in a w/​c, so when I came in to do the paperwork he was already in the back. I talked to the girl about his fur, that he wasn’t really a border collie, as his fur was much shorter and he is much smaller, which the groomer agreed.
Then the girl asked if I would sign a permission form for a vaccine, which I questioned, as he just had all of his shots in January. She then said the Humane Society required all animals getting groomed to have the intranasal kennel cough vaccine for $ 16.10 and I didn’t agree, he couldn’t have the service. After the nightmare ride bringing him in. And I would have to do it for a 15 min nail trim for my other dog. So I agreed.
Then, when my caregiver brought him home I found out that they charged me $ 55, so I ended up paying $ 71 for what I thought would be $ 45 and my other dog didn’t get done at all.
When I called about it, she told me his fur had layers. When I questioned the reasoning behind the vaccine, which wouldn’t even be working, she told me that it was effective immediately, which is bull. It takes about 4 days to provide any coverage so it is really just a money fleecing scam, one that they should have informed me of prior to my appointment. No matter how nice he looked, I feel scammed.”