Jiffy Lube

I’ve been waiting over 2 hours for an inspection. I had waited an hour before they discovered that they didn’t have the tool to remove a tire to check the brakes (I have a Smart car). Took them another 30 minutes to borrow it from another business and after waiting ANOTHER ½ hour for word, had to ask AGAIN how much longer. Dude just came in & told me 20 more minutes. I don’t believe him. Uuugh.

I just had my oil changed there, and walked away paying a lot more for a regular oil change that I would anywhere else.
The sign on the side of the building said $ 27.99 value oil change… when I was ring up the charge was $ 38.99, so I asked why it wasn’t $ 27.99, and they said the price didn’t include the oil, which brought it up to $ 38.99. There was also an additional $ 10 charge listed as «Special Oil Filter Charge». I asked what that was for, the and technician straight up said «I have no idea, that is just what the computer puts in when we ring it up.» You would think they could at least tell you what you are getting for the charge.
I drive a 2011 Jeep Grand Cherokee. A very common car, not a tough part to find.
So my $ 27.99 oil change ended up totaling $ 58. I never thought the dealer was a better option for oil changes, but it’s better than this Jiffy Lube.

Wow! What a bunch of fraudsters. I saw a large advertisement for cheap oil changes and decided to go here. As soon as I pulled in to the garage they informed me that since I had a fancy luxury car (a Volkswagon) the advertised price did not apply to me and I would have to pay around $ 100. $ 100 dollars for an Oil change?
Anyway, long story short, they DID NOT actually change my oil. I think they drained the old oil and never replaced it. Needless to say my car broke down in the middle of the highway shortly thereafter. Thanks Jiffy Lube! (I do not hold Jiffy Lube corporate responsible, just the fraudsters at this particular location).

To the credit of the JiffyLube parent company, they replied to my earlier review and encouraged me to contact them. Upon doing so, I was put in touch with the regional manager and the people at corporate who handle claims such as mine. I was asked to get a couple of estimates and upon doing so was sent a check to cover the damage. It was really a painless process and their claims person was very proactive with followups.
While I will not be taking my car to this Jiffy Lube location again (and thus feel that I should keep this review at a 1 star since it is location specific), I would not hesitate to take my car to another Jiffy Lube should the occasion demand it. I will be giving my car a good inspection, with pictures, before and after I do though!
I would give the parent company 5 starts for their handling of this matter.

Don’t go too close to closing. They will make an excuse and send you to the other kingshighway and Chippewa location. Then a guy smoking a cigarette will come and tell you it is too late to help you.

They advertise 25 minutes but I waited over an hour and my vehicle pulled into garage 10 minutes after getting there. I’m surprised as there are many places in St. Louis that are much quicker. I won’t be going back.

Jiffy Lube did their job. They merely told me what was recommended and never tried to sell me any unwanted extras. As a service station, listening, bring honest, and ultimately following the customers orders is worth more than some gimmick any day

I recently moved to the St Louis area, and I needed a safety and emission inspection for my car. I called this Jiffy Lube, and they confirmed that they do perform inspections, so I told them I would drop by. when I did, I was told the inspector wasn’t working that day. a little annoying. however, the next day, I did have a long wait (about 1.5 hours), but the inspector was very helpful and thorough.

We had a problem as we were just leaving town on a road trip. We drove up without an appointment, they took care of it in 15 minutes, no charge, and bonus: filled up our wiper fluid free of charge. Everyone was extremely nice and considerate, and explained everything. Excellent experience.

I always go to the dealership to have my oil changed but a few weeks ago I was sent a coupon for an oil change and tire rotation for $ 24, I needed both so I decided to stray from my usual routine. I will never ever ever go to a single jiffy lube again as long as I live. First of all, I am aware that JL will try to sell you every additional service and outrageously priced oil they can, but this time the service person working with me used every «mechanic-​meets-​girl» stereotype in the book. He told me that Toyota required that I put a $ 75 oil in my car. I told him that was insane, I usually go to the dealership to get my oil change and only pay $ 27. He pointed at the computer and said «well this says this is the oil we need to put in your car», I said «Well put the hood down and get my car out of the garage because no way am I paying that. I’ll go back to the dealer.» He said «Well sorry we already drained the oil from the car.» I said «okay well I am not paying $ 75 for an oil change, so you better come up with something» and then they magically came up with a cheaper oil they could use in my car. Didn’t know JL was run by magicians. Then he asked if I was getting a tire rotation, I said yes because it was on the coupon, another service provider then made the comment «so sick of these coupons, they’re killing us», right in front of me, like he was blaming me! When I got my car back they had not reset my maintenance light, and my tire pressure light was on (because my tires were low when I pulled up but JL supposedly airs up the tires with an oil change). I was so mad at this point, after the service people had treated me like an idiot and tried to rip me off because I’m a chick, I just went home. I pulled out the service receipt, which indicated that during inspection no service lights were on and the tire pressure was OK. All obvious lies. After consideration of these lies and the service guy trying to rip me off, I wondered if they had actually even done anything to my car. I decided to have my oil change and tires rotated with the dealership who confirmed that they never rotated my tires at all. And they lost a plug when doing my oil change and didn’t tell me.
I contacted the JL corporate office who contacted the franchise manager who contacted me a week later (after I called corporate again to let them know I was never contacted), who apologized profusely and told me he’d give me a refund and send me a voucher for a free oil change. He wouldn’t send me a check though, and every time I’ve gone in to get the refund he’s not there (the asst manager said he can’t give me a refund), and I never got the voucher I was promised, which is fine because I was going to throw it in the trash anyway. I wouldn’t let those guys near my car again if they offered me free oil changes for the rest of my life.
Sure, JL has decent coupons, sometimes, but their regular price isn’t that much better than a dealership, I’ve never had the guys at my dealership try to upsell me the diamond and gold infused oil that JL pushes (it must be infused with diamonds and gold and unicorn farts for what they charge for it), they only offer me other services when I need them, and as this experience demonstrated, Jiffy Lube may charge you for a service and then not do that service because they’re lazy. I know a former JL employee who said this was common practice and recommended I mark my oil filter with a sharpie to make sure they actually changed it.
Remember folks, you get what you pay for.

I like this place because its conveniently located close to home and they’re efficient every time. However, just as you’d expect, they are constantly trying to sell you things that you may or may not need. The staff is always friendly which is nice, and a big reason that i keep coming back.

You have officially been warned. DO NOT GO HERE. When I walked in, they could not locate a customer’s car keys for over an hour. The customer had to go home, he said, and get his spare. They turned up behind a workers cup of ice. That was a red flag. The associate didn’t check my oil properly. I am being gracious giving them one star. You have been warned.

Not very happy at all, I normally take my car to the dealer but today I didn’t have time, from start to finish the whole service was a mess. It was very unorganized, I was quoted a time of ½ hour to 45 mins, I had someone pick me up and I had asked them to call me when they were finished. An hour and 15 mins later still no call so I went up there. When I pulled up my car was in the front lot by the street, my window was all the way down and my trunk popped. Anyone could have walked by and taken what they wanted. I was so mad. The guy who checked me out seemed like an idiot, who clearly had no idea what he was talking about! Only plus to coming here instead of the dealership was the vacuum job they did. Needless to say I will not be back!

Very sketchy place. They tried to force a bunch of «upgrades» on me and hardly did anything for their oil change. The tires visibly needed more air and they claimed they had inspected it. When I asked them to check the pressure again, a visibly miffed guy came out and and inflated them as if I was asking them for some extra favour. They were just looking to get cars in and out as quickly as possible.

Walked in on a Saturday morning for the emissions inspection. The staffs were friendly and the test was done in less than 30 min.

Friendly service. Definitely one of the better Jiffy Lube shops I have been to. Never need an appointment. Have yet to be hassled about replacing my wiper blades every 3 months like most chain lube shops tend to do.
They also offer Vehicle Inspections but make sure to call in advance for these as the technician who does them is only there during certain business hours.

Super friendly!

This place is good for oil changes, tire rotations and vehicle inspections required for titling your car in MO.
The staff is usually really friendly and works quickly, especially given the volume they deal with. I’ve never felt like they were trying to upsell me on anything, but that could be because I’m a pretty tough broad when when I want to be. It could also be because I’ve been going to various Jiffy Lubes since forever and ever (i.e. when I got my first car years ago) and they know what my oil preferences are.
Anyway, check out the Jiffy Lube website. They always have a variety of coupons that you can print off for your particular store.

I’ve been here several times in the last few months. A couple oil changes, all the State Inspections and emission testing. The guys here have always been friendly and arriving without an appointment is not a big deal. With the exception of the inspections I dropped my vehicles off for their service and came back once they were done.
Unlike some others I did not have other services pushed on me, perhaps it was because I’m a guy? I don’t know, regardless these guys did a good job and I will probably be back when my oil needs to be changed again.

I went here for a standard oil change without an appointment and I found the workers to be very friendly and insanely fast. I do feel they did a reliable job.
However, I can’t give them higher than 3 stars. I know it is the business model to try to sell a lot of extras and they really weren’t all that pushy for the business, but I found it pretty obnoxious. I think he knew I wasn’t going to fall for it but I felt that someone without any car repair experience would be susceptible to being taken advantage of. He was honest about the engine air filter, admitting after I expressed doubt that it did not need to be replaced, but he showed me the dirty cabin air filter which really did look like it needed to be replaced but cited the retail price as over 3 times higher than the true price.
I guess my point is that I would recommend the place but be wary of all the extras.