Holiday Inn Express St Louis Downtown

This place is okay. The people at the front desk are really super nice and polite. We went up to our room and the moment the elevator doors open — you smelled bleach. It was pretty strong. The room had a damp stale smell, we had to open the windows to get the smell out. The shower curtains are not the best. Even with the curtain inside the tub, water was dripping on to the floor. I called the front desk for extra towels, because we had used some to wipe the floor. After 40 minutes of waiting the towels came.
The next morning — 6am to be exact — the alarm next door went off. I had to call the front desk to send someone to shut it off, cause there was no one occupying that room. The person that went to turn it off made more noise than the alarm. We left the room for the day, but before we did we left our dirty towels on the floor. Came back in the evening. The beds were made and they took the dirty towels, but forgot to leave us new ones. We had to call again to get more towels.
The location of this place is good. Parking is a bit of a pain, front desk staff is nice, rooms are not what is expected. Would I stay there again — probably not!

The good: My room is clean; (my co-worker’s isn’t).The night receptionist is very friendly with lots of tips for food and activities. Very friendly, very helpful. Love her. Reasonably good breakfast. Fridge and microwave. Great water pressure in the shower.
The bad: Wifi does not work in my room — there is a known router issue that isn’t getting fixed. No wifi is a killer for a business traveler. Tiny workout room with old but functional equipment.
Coming back to St Louis next week and will try another hotel. Hopefully they have working wifi.

My party and I were locked out of the entire hotel for an hour at 4am in the morning. They only have 1 working entrance and they feel that they can lock it when ever they want and not keep watch. (Didn’t answear phone for 30 min) All we wanted to do was sleep after a long day of driving and clubbing (it was my first time in St Louis). Instead we had to sit out in the rain while we called the downtown town hotel to send someone to help because they were that incompitent.
In the morning after, they said that most guests are here by 3AM so they are allowed to lock the doors and do other stuff. i wanted to get a comp but they just gave me the cold shoulder instead and Said the manager was to busy to see me for a minute… EXPECT TO GET LOCKED OUT

Great Hotel! Rooms were very clean! Staff was incredibly nice! Best hotel shower I’ve taken in awhile!!!

Very disappointing. Close to downtown but not downtown. The neighborhood is sketchy and staff not the friendliest. Our room smelled like smoke and was not very clean. We checked out and into a hotel in downtown.

This isn’t a Hilton in Cabo so my expectations were not so high. We needed a place until our apt was ready and this hotel was near my daughter’s school. It’s clean, has a very friendly staff, and the breakfast was decent. They kept my room clean and were so polite whenever my kids ran around the lobby. The area is quiet and not as bad as the past reviewers noted. The staff worked extra hard during the snow storm and let me take some extra breakfast items to my room for snacks later. Overall it’s a great hotel for the money and area.

Newly remodeled hotel in a really bad part of town. They have a rod iron fence surrounding the building and a police car in front. We felt safe while there, but didn’t want to stop our car in the neighborhood. I witnessed a drug deal for the first time.
BTW, breakfast was ok.

The room was comfortable and clean. Great view of the little lake. Food was fresh and delcious! Parking, breakfast & internet was free. Employees were very friendly and helpful!

we stayed there one night there, may 29,2012,very very rude costumer service, the receptionist was totally rude, she was dressed unprofessional (such as flip flops!!)
the door of our room was broken, we need to push it hard to open it. there was no AC in the hallways (or not working) and not perfectly clean, in the room: only one towel, one shampoo, one of each thing, even though we were 2 person in king room!
it was overpriced for holiday inn hotels (even though I reserved it one month in advance)
we saw some wired stuff in the lobby like: «no public restrooms»?!
.“the coke machine is out of stock”…“no public telephone”?! COME ON! we are in a hotel not in a rest area!
again, the receptionist was really rude and that was the main complain

This place is average. In an average part of town.

This hotel was very clean and the room was nice for a reasonable charge, but the neighborhood stops me from recommending this place. The hotel is in the middle of a very run down area full of boarded up buildings. The parking lot is surrounded by a spiked fence. On our walk to dinner we ran into a couple homeless guys loitering outside the fence downing a forty.
Nice hotel in a scary neighborhood.

Now I lay me down to sleep… in comfortable beds, with pillows labeled firm or soft… with a clean, spacious room… toiletries if I need them… and cute, sunny breakfast room waiting for me in the morning.
I’m sure we didn’t take advantage of all this hotel has to offer because we didn’t go in the workout room, and we didn’t use the pool and I didn’t even read the pamphlet to tell me what else was available. In fact, the huge flat screen TV didn’t even get turned on in our 2 night stay. We did enjoy the wifi so I could Unilocal!
This was really just our place to sleep… and my sleep would have been good enough for Sleeping Beauty had it not been for the family of elephants in the room upstairs. I’m honestly not sure how you can walk/​stomp ALWAYS. The kids were still stomping at 12:30am. I think that’s a learned behavior.
So, I would come back here if I was in the area again but I might request a room on the top floor to eliminate the chance of having noisy neighbors. I don’t fault the hotel for their other occupants…