Grays Auto Service

Superb customer service. Moved to Stl last year and have been bringing my FIAT to them since. Very friendly, accommodating and reasonably priced. Only down side, smells like cigarette smoke which is minor when it comes to finding honest and knowledgable auto care. Highly recommend!

I’ve been bringing my vehicles to Gray’s for 16 years now. I’ve even called them on a road trip from out of town when I was driving an RV and had some trouble. I told Rick at Gray’s what was going on and what the nearby mechanic was telling me to do. He saved me from spending $ 350 from the random nearby mechanic. I adjusted the gas and driving for high altitude conditions and we drove successfully on for the rest of the trip. They don’t recommend a bunch of unnecessary repairs when I come in for maintenance. Bruce, the owner, treats me like a close friend. Rick and Vern, two of the mechanics, have been working there since I first brought my car in for an oil change 16 years ago. Diane at the desk is kind, professional, and responsive. I refer my friends to Gray’s whenever they need a trustworthy mechanic.

Great mechanics, but terrible scheduler. She needs to ask the right questions about dropping off your car, or waiting for the car.

Not being from here, I absolutely hate taking my truck to the mechanic and always find it over priced and under explained. Grays was recommended to me by a coworker (who I trust implicitly). The mechanics were explanatory and it seemed fairly priced. I’ve taken my truck to Grays 3 times now and each time it has been great!

I hate taking my car to the mechanic. My car is old, I know nothing about it — and it seems I have to take it in all the time. It also seems that every time I do — there goes my rent check and any financial peace of mind I was going to have that month.
My boyfriend and his family have been taking their cars to Gray’s since the mid-​90s. They trust them and said that I can trust them too. I just moved to St Louis and was really hoping that I could find a decent mechanic — but I didn’t even know what that was supposed to look like. Now I do.
I spoke with Chris over the phone about the details on my car. He was extremely thorough and explained more information than I asked for. This was great — because I don’t even know what questions to ask about my car. He said that I’m the consumer and it’s my right to know what I’m buying. Yeah! That’s right! But that doesn’t seem to be the mentality of most mechanics.
Not only did Chris explain to me what was going on with my car — but he explained it in a way that I could almost understand! Ha ha. I think there may be hope for me as a car-​owner!
Thanks Grays!

I’ve been taking my vehicles to Gray’s for 22 years and I can’t heap enough praise on this establishment. The staff is friendly, knowledgable, and honest. My car ailments are solved in a timely manner and, at a fair price. I’ve never once felt taken advantage of. In fact, on multiple occasions, they’ve gone out of their way to troubleshoot problems at no charge. This one’s a keeper folks.

From MN, so we had to use Unilocal to find a good auto repair shop. I found THE nicest one around. I called to see if they had time to diagnose a problem with our 08 odyssey that kept draining the battery. It was the day before thanksgiving and when I called, they told me they may be too busy to look at it. He asked me to hold, then came back and said stop by, he’ll squeeze me in. Getting there, I now realized I was talking to the owner Bruce Gray. After getting there, I realized how swamped they really were. They had my vehicle in the shop within 30 minutes and bruce himself was working on it. He came and got me and asked if he could show me what was wrong. He didn’t have the part it needed, so explained exactly how he planned on getting me on the road and when I was back home, what I needed to do to repair it properly. I was so thankful that he got us in, my daughter and I were treated with impeccable service, customers in the waiting room also shared with how awesome it was to have an honest repair shop for regular service schedules for their vehicles. I was there for about 90 minutes, actually got to know the owner a little bit, and oh by the way… he crumpled up the bill at the end and told me to drive safe. What a class act Mr. Bruce Gray! I wish I didn’t live 600 miles away, you’d have my business on all of my vehicles! HIGHLY recommend! Thank you Gray’s auto!

Best auto service place I have ever taken a car to. Always up front and honest with me. I can usually get car in next day no problem. Have always done quality work.

Grays has always taken very good care of our cars and provided friendly, honest service. It is not easy to find great service from a place you know will always be honest and have your best interest in mind. I am happy to have been referred to Grays!

I really wanted to like this place after reading great reviews about them. Although the staff are friendly, they misdiagnosed our car which nearly cost us a new transmission. They may be fine for other services, but they told us we will need a new transmission and that we can just keep driving the car without further damaging it until we have enough money to repair it (they also informed us that they cannot repair transmissions but would service out the job). Turns out we just needed our fluid flushed and if Grays would have appropriately evaluated our car, not given us bad advice, or just simply told us they cannot diagnose transmissions, we could have saved our transmission from permanent damage.

It takes a lot to get me to want to review something. I either have to be almost bludgeoned to death or treated like a kid in Disneyland. Gray’s really did the latter for me today and I definately feel like the world needs to know about it. Chris worked on my car and he was definitely going out of his way to help me without the intention of up selling or making an extra buck off of me.
I even tried to tip him as I was leaving and he declined. :) They’re very busy. I had to book my appointment 3 – 4 days in advance but I’m really not surprised they’re so busy if this is how they treat all their customers.

So, I’m a chick that knows NOTHING about cars. In other words, it’s probably very easy to rip me off. Hell, I’ve probably been ripped off before without knowing it. That’s how pathetic I am.
Although I know little about cars, I am on top of regular maintenance. I get my oil changed faithfully, and I usually go to one of those drive-​in places (Jiffy Lube, Oil Change Express, etc.). Well, after many not-​so-​pleasant experiences at quickie oil change places (lots of upsell attempts), I decided to go with something different.
Enter Gray’s Auto Service. I found them via the CarTalk website, and saw that they had VERY good reviews, so I gave it a shot.
I called for an appointment, and the guy on the other line was VERY friendly. I brought my car in, they worked on it, and didn’t try to upsell! Thank you!
The price for my oil change was actually a few bucks cheaper than what I normally pay, so I was happy.
In the future, Gray’s will be my home for oil changes and other things my car may need. I’m very happy.