GoMusicStL

I’ve actually come into this store 5 times since moving to St. Louis and I have been disappointed ⁴⁄₅ times. The one time I wasn’t disappointed was when I came in looking to buy a guitar and left with a business card in case I had more questions. I emailed the business later but never got a response. That was 8 months ago.
This business really needs to step up its customer service game or else it risks losing customers like me. Every time I’ve been in the store, the employees don’t acknowledged that I’ve walked in, don’t ask if I need help finding anything, or try to sell me things that are clearly used (if you have to rummage around your cash register/​drawers to find it, it’s not merchandise). Before going into the store this time, I told myself I wouldn’t buy anything from them unless someone greeted me (low standard, I know). I was greeted very warmly by a man so I stayed, but later realized that he didn’t even work there! I think it’s awesome that we have a music store on the loop, but it would be even more awesome if the service was better.

Bought a guitar there a few weeks ago… Have to say, a decent place to «just look», but that’s about it.
I had to wait 30+mins before I was actually helped by someone who only recommended one guitar to me and left me there to basically «take it or leave it». After I decided to get the guitar I asked for a new one instead of the displayed one. I was told that they could get one for me from the basement and left WITH the display guitar. Then he came back up with said guitar and brought me straight over to check out. Without even showing me the guitar. And later I found out that IT IS THE DISPLAYED ONE. It has the SAME EXACT worn spots on the chords…(seriously? You just brought the same guitar back up and told me that it was a new one. when you already charge way more than other places?)
However that was not that big of a deal until I scheduled my first lesson there. I arrived on time for the appointment and the instructor is no where to be found. They called and found out that although I paid in advance and was told that I have an appointment, THEY NEVER TOLD THE INSTRUCTOR that he had to come in (?!). So yes. I waited for 40mins+ for a 30min guitar session.
Really. This place may be good to rent instruments. (From my past experiences with my bf’s band) but it is truly very unorganized and I really don’t feel like they take their customers seriously.

Let me preface this by saying that I don’t know anything about guitars, and this is definitely first and foremost a guitar shop. (It’s a buy-​sell-​trade musical instruments store, but seemed to mostly carry guitar stuff). I’m surprised that a store in the Loop doesn’t have any reviews though, so warnings and excuses aside, I’ll do my best to describe it.
My boyfriend is the guitar guy (I grew up playing flute … and piano, duhr), and he’s the only reason I stumbled in here, yet I still found myself browsing this packed little joint with great interest. There was a big crowd of people browsing the shop on the Friday afternoon that I visited, and it was clear to me that I wasn’t the only person there who didn’t know a damn thing about guitars either.
I think the fact that the place is so crammed full of neat stuff makes it a widely appealing place for mindless ogling … Pretty much anyone can appreciate the beauty of an unfamiliar, ethnic instrument and the curiosity of a five-​necked guitar (how the f@#! does one handle that beast?). The guy running the store on this crowded day was also super nice, walking around and asking if there was anyone that he could help.
I will note that the boyfriend commented that a lot of the used pieces of equipment were overpriced, considering that you could (apparently) get a new version at almost the same price … so I think this is a better place to shop for special and characteristic pieces to add to a collection rather than run-​of-​the-​mill equipment.
They also carried several used standard woodwind and stringed instruments, including violins and cellos. The handful of used flutes they had in-​store when I visited ranged from a $ 110 Armstrong, and what appeared to be a silver-​plated Gemeinhardt priced at $ 225. Seems to be a good place to purchase gifts, as many people in the store were shopping for the music aficionado friends and family.