Frank Leta Acura

I had by far the worst experience at this dealership. I went on a Saturday and said I was interested in a white ilx. They showed me a slightly used one with all the features. After they convinced me this car was for me, I agreed to test drive it. The salesman went in to get the keys and when he came back out, he apologized that the car had been sold that morning and someone forgot to put the sold sign out.
Two days later that Monday I get a call that the sale did not go through. I told the salesman I wanted to come test drive it but he said he’d only be there till 5. So instead he brought the car to me and said to just bring it back to the dealership by Wednesday at 9. Perfect.
Monday night I went to other dealerships to test drive other cars but decided I lived the ilx. It was a purchase.
Tuesday evening I get a call and someone had made a mistake. Again! The car did sell and the owners were there to pick it up. After somewhat apologizing I was told that this could happen. They can sell a car whenever they want. And when I said I was going to buy it, they pretty much offered me nothing to rectify the situation. So now twice they had convinced me to buy a car that wasn’t for sale. Even brought the car to me!
Wednesday I take the car back. And all I got was a sorry. 5 days ago they told me how they don’t work on commission. They were just there to help me find a car. Maybe they should work on commission because the customer service here was awful.

I no longer bring attention to OR write negative reviews. Instead, I prefer to show the love to those that go the extra mile, or extra little something; but THIS! This place takes 1^st (& kind of 2^nd?) place for worst car buying experience EVER; and I’ve purchased a vehicle our two (HA!) in my life, & being in my mid-​forties makes me hope to be buying cars for years to come.
When I went out for my FIRST visit, I met with Kyle (he’s GREAT, btw) and was interested in the pre-​owned ILX with 7049 miles on it. I KID YOU NOT: after SEVERAL visits out there and minimally 20 hours of my time, I finally got into the actual car I was talking about; only to find out it didn’t have satellite radio. Between the car being falsely advertised AND what they were offering me for my trade-​in, I was exhausted, worn out and downright crabby. When the numbers were crunched, and I was told by a finance person that they’d be installing satellite radio «for me» (like he was seriously doing me a big favor! It was advertised as having sat. radio!), I bought the car; or so I thought. They had to send a porter out to our house TWICE to sign/​re-​sign paperwork. In the end, the date on my contract was wrong, the mileage on the car was off by nearly 300 miles, the APR changed, and the date I was told my first payment would be due was off. Time went by with no-​one calling me about installing radio, so I was put in touch with Steve Brown, the GM. He swiftly got my «we owe» list eliminated.
After a few months, I’m hating this purchase more and more. The first time I turned the air on, we got a wonderful bouquet of stale cigarette smoke. I brought it out again & they put an ionizer in overnight that killed the stale smell, but added a different smell, one that wasn’t pleasant, but wasn’t smoke, so I left it alone. The final hating straw for this car was taking it on it’s first road trip. It was simply too small, had a very noisy cabin and a super bumpy ride. I (unbelievably) trekked out again, this time interested in a ’13 Acura TL. Long story short on THIS trip out, is that in less than 4 months, my ’15 ILX «depreciated» a staggering $ 5k+.
Right? What?! It was when I was told by a DIFFERENT finance guy (sit down for this one!) that, «I don’t think you’re understanding that this isn’t like Target. You can’t just return a car.» ***crickets***. (for the record: that MIGHT not be the EXACT verbiage he used, but it’s pretty close, if not spot on.)
Needless to say, I took my business elsewhere. I’m super happy to be the proud owner of a 2016 Toyota Camry from Ackerman Toyota.
One last note, as I found this interesting (& irritating). While filling out the paperwork to cancel my extended warranties & gap insurance, I was informed that I’d be getting a pro-​rated refund. Huh? An extended warranty is for when your regular warranty runs out, right? Nope. It’s not. Makes NO sense. I’ll be looking into this.

The dealership of false promises. I bought a car 2 weeks ago from here. I have had a few questions and one minor problem. Everything I have asked has been no, no, and I guess bring it in. During the buying process they bragged and bragged about customer service. Pretty disappointed in all the false advertising.

Make sure you get EVERYTHING PROMISED IN WRITING BEFORE YOU LEAVE WHEN BUYING A VEHICLE. They tried to weasel out of every promise they made the next day. Just topping off fluids and fixing a light bulb they tried to charge for this which should have been done before we took the car.

Can’t be a Leta is correct. I will return to this dealership in the near future. They really take care of you…

Maybe it was just my salesperson, but I contacted this dealership regarding a used vehicle they had posted and was told that it was a new arrival and that there wasn’t much information as it was currently in the detailing shop. I told the salesperson that I was looking for a car for my son and the ad looked like it was everything I wanted and I was very much interested. He said as soon as it had been detailed he would take some video and send it to me. A day went by and I hadn’t heard anything so I left a message for the salesperson. Two days went by and I finally received and was told to expect the video right away, which I was sent. The video confirmed that it was the one I was looking for so I called and spoke once more to the salesperson and he asked if I would like to put a down payment on the vehicle to reserve it to which I told him I would, he said he would get the details and call me back — again. The last call that I received was to let me know that the vehicle had already been sold. I asked how that could be and was told that the person I was dealing with had been off the day he was supposed to get back to me. So all in all I wasted 3 days trying to buy a used car from this dealership. It was the car I wanted, I had cash & no trade — they couldn’t make it happen.

Took my car in for an oil change and inspection. It took two hours and twenty minutes. They were nice about it and comped my bill because it took so long, but man…

My visit to this dealership was not a good experience. I went to look at a couple of used Toyota Prius’s, which were ok cars. They were horrendously overpriced for having 80,000+ miles. They also claimed that they couldn’t give me the value of my trade in because they ‘don’t see a lot of these cars’. I took my business elsewhere.

A DISGRACE TO THE ACURA NAME! IF YOU CARE ABOUT YOUR CAR, READ THIS REVIEW BEFORE TAKING IT TO FRANK LETA ACURA. If you own any Acura or Honda that you care about (in particular an Integra Type R or NSX), I hope you read this review. Don’t ever take your car to this place. They messed-​up my car and took my money. This place failed in every possible way and I will never go back there. It almost makes me sick to write about this experience, but it needs to be revealed to the public…
I went in for a clutch job on my Integra Type R. I don’t mind spending a little extra money to make sure that the job is done properly and professionally. So I decided to take it to Frank Leta Acura. Seems logical, right? Huge mistake.
***Episode #1***I wanted to get the clutch replaced because the throw-​out bearing was making noise. So I drop the car off, and I get a call later saying that the technicians couldn’t hear the noise. So I had to drive back there to sit in the car with tech, start it, and point out to him what a bad throw-​out bearing sounds like!
***Episode #2***My car is all factory-​original, so a dealership should have no issue servicing it. When I used to go to this place, I’d be lucky if any of the employees were even familiar with the model of my car (even though they a framed picture of a Type R on the wall of their service department). I would always have to educate them on how this car’s parts are unique and ask them to pay close attention to the parts that they order. But still, they ended up ordering the wrong flywheel which delayed getting my car back.
***Episode #3***So, after charging me nearly $ 2000 dollars for this service, I finally get my car back home and I noticed damage to the front lip and scratches under the hood. After making another appointment to show the damages to the service manager, I drove back to the dealership. I showed the car to the service manager (her name is Pam) and I explained that these scratches were not there prior to having my vehicle serviced here. She replied, «I’m not surprised that we did that». Wow! How professional. She then explains that they are only responsible for repainting the small section that was damaged. Of course, you can’t just repaint a small section of a body piece; you have to repaint the entire piece in order to do the job right. So she told me that the cost to repaint the remaining portion would have to come out of my pocket! So I’m either forced to pay the extra cost or live with the damages. They ended up charging me an extra $ 200 dollars to fix the damages that they caused (And not to mention the fuel cost and time that I spend going back and forth to this place repeatedly). Plus, they don’t even do the body-​work themselves; they just drive the car down the road to another shop, have them do the work, and jack-​up the price. They repainted the front lip, but it still does not have the same factory fit and finish as it did originally.
***Episode #4***A couple days later, I noticed dents in the top of the front fenders from the technicians leaning on the car. I take exceptional care of my car, and I know these dents did not exist prior to having my car serviced here. Really sad.
***Episode #5***When they re-​assembled the air intake (as part of the clutch-​job procedure), they used DUCT-​TAPE to re-​assemble part of it, and didn’t bother mentioning that to me either (as it was hidden). I later discovered this on my own the hard way and had to repair it myself PROPERLY!
***Episode #6***Also, the clutch did not feel right after they had worked on it. It used to have a nice, firm feel to it. Now it feels light and totally different from the original clutch. Why… I asked a service rep. He just said, «There’s no adjustment for that». Fine, but what would cause that? No one from their staff would ever give me a straight answer on this. So, it leaves me wondering, did they install the right components? I sure as hell will not be taking the car back there to have them investigate this! Way too much risk involved in that! I can only imagine what other damages they would do. THIS PLACE IS A JOKE and they are a disgrace, especially when it comes to working on their high-​performance line. But regardless of the year and model, IF A CUSTOMER PAYS TO HAVE SERVICE WORK DONE, IT SHOULD BE DONE PROPERLY! Is that too much to ask? When I got my car back, it looked like baboons had worked on it. It’s really sad the way I was treated because I WAS A LOYAL CUSTOMER here for a while. But they will not get another dime from me. And I’ll make sure that my friends, relatives, and other Acura/​Honda enthusiasts in the area don’t either. If you own any Acura or Honda that you care about (especially an Integra Type R or NSX), DO NOT TAKE IT HERE, because the staff and managers at Frank Leta Acura don’t care and don’t have a clue. Congratulations Frank Leta Acura! You are a TRUE DISGRACE to Acura’s name and heritage.

So since I bought a used TL back in June it was time to get it serviced. Since the CarFax showed it had been serviced by an Acura Dealer I decided to continue to have it serviced. My friend has a TSX and she would take it to Frank Leta so I figured why not?
The really neat thing was that I could schedule an appointment online via their website and select the maintenance I needed by the mileage I had on the car which makes it a bit more convenient to budget and plan and see what kind of maintenance I can expect. Another cool thing was that they send you a calendar invite as well so you can import the appointment on your calendar.
Day of Service I went in and was helped by Lisa. All I was doing was getting the tires rotated and the oil change. Lisa confirmed everything and then I went and had breakfast and came back to sit in the waiting area. Lisa came out and went over what the inspection had found, some corrosion on the battery terminal and the cabin filter needed to get replaced. After all of that was said and done my car was cleaned and vacuumed and I did the rest of the days errands.
Come to find out not all was well with the car because by dinner time it wouldn’t start. Got a jump and drove it home. Brought the car back in Monday and was helped by Ashely. She tested the battery and found that it was bad (!!!) even though Saturday’s inspection reported no issues with it. Ashely noted that the battery was only 2 years old and it could probably be covered by the warranty (100 months) if I had the paperwork to show when it was actually installed. Since I bought the car from a local used car place, I didn’t get all of the maintenance records but Ashely decided to help and go the extra mile and call the other dearlship to see if my car had previously been serviced by them. Even though it had been serviced elsewhere before I bought the car they didn’t have a record of a battery replacement so I still had to pay for that. At least she tried for me though so I was happy with that.
Only downside to all of this was the price. It is expensive having your car serviced but I plan on having this car for a long time and it has been dealer serviced a lot so I thought I might as well keep up with it. A special Kudos to Lisa, Ashely and Pam who all helped me out throughout both visits. I’m sure I’ll be back for my next maintenance appointment.

I am very impressed. Every time I visit this dealership for service they treat me like I am their best customer… and I didn’t even buy the car there! They remember your name, tell you the status of everything in terms you understand — and best of all, they don’t charge you for anything you don’t need. Example — I learned a cabin filter is an air filter that filters the air you breath in the car. When I went to Autotire they said I needed on based on the year of the car — ant it would cost over $ 100 due to where it was located… they said the time involved to drop the dashboard to check the filter would be the same charge whether I need it or not — didn’t trust them. Went to Frank Leta Acura for my next oil change and they said we need to check the cabin filter… Ohh no here it comes… but no — they checked it, said I didn’t need one and No charge! Plus they give you a free car wash every time you visit that’s the best wash in town. My car smells brand new and looks great every time I leave. Highly recommend Frank Leta Acura. Like they say in the commercial — «You cant beat a leta»