First Community Credit Union

They have a large variety of loan choices from regular checking, kids savings to home and car loans. I have a bad habit of losing my debit card and they can just print you off a new one at the branch which is nice. I also really like the different events they have for the child account holders, night at the city museum, etc. My only complaint is I wish they had a couple more locations.

As the new treasurer of a local nonprofit organization, I recently opened a business account at First Community. I can’t believe the service we received!
David, the branch manager, was very helpful and patient. When we first arrived, we were promptly greeted. We were invited into David’s office and showed him the paperwork we had available. He determined we needed to take care of some previous business prior to our opening of the account.
During the next week, the president of the organization and I took care of the issues David found. We returned the next week and found that there were issues with the registration of the organization. David was so helpful. He emailed us all of the information we needed to clean up the registration and tax information for the organization. He could have just told us we didn’t have our act together and show us the door. Instead, he took the time to really help us out to ensure all of the paperwork was in order.
I highly recommend this branch. They are a bit of a drive from my house but I will continue doing business here.

I hate to do it, but I’m docking two stars due to First Community’s recent ATM «upgrade.»
I received a lot of checks as holiday gifts, so I visited the ATM at this location late one night to deposit them. I was excited to see a sign saying that the credit union had recently upgraded the ATM, which now featured check-​scanning ability. This means that you can just put your checks into the ATM and have it scan and deposit them instead of grouping and adding your checks by hand, stuffing them into a deposit envelop that you have to fill out and pushing them through the ATM. I’ve seen this successfully implemented at other financial institutions, and it’s supposed to be a time saver.
It’s not a time saver at First Community, though. I learned the hard way that I had to do a different transaction for each check. That meant that I had to swipe my debit card, put in my password, click through the various menus, insert the check and get a receipt 14 TIMES because that’s how many checks I had. No, the ATM will NOT let you scan all of your checks as part of the same transaction. Yes, the car behind you WILL honk its horn as you take 10 minutes at the ATM, even at 10:30 p.m. Yes, you WILL take some solace while you verrrry slowly drive away and hear that car’s driver curse as he pulls up and realizes what he has to do.
That’s not where the problems end, though. The ATM wasn’t able to read all of my checks. You would assume that it might have a problem with hand-​written ones, right? Wrong. The ATM couldn’t read my checks from companies and other financial institutions. Printed checks. Computer-​generated checks. That means that I’ll have to find time to walk into a branch, wait in line and deposit these checks in person — something I haven’t done in years. Worse: I can only get to branches on Saturdays, and my Saturdays already are quite booked. Realistically, these checks may never get cashed.
The check-​scanning ATMs are a great concept. But someone didn’t think all the way through it OR have actual users test and offer feedback on the new system. It’s sad — especially because First Community’s customer service generally is wonderful and their rates are great — but in this era of auto-​everything and mondo-​busyness, I’m now considering changing credit unions so that I can actually deposit items at ATMs properly.