Firestone Complete Auto Care

Came into St. LOUIS for medical issues. Had some car trouble. Had it towed to this Chippewa location unaccompanied. Called store explained my plight. They made me feel like I was family. Took great care of me and the car.

This Firestone is awesome. Very helpful and honest. They truly care about the customer and how they feel.

My family has been doing business with these guys since before I was born. I had to get one of my rims replaced so I bought one online as to save money. I spoke with Terrance who helped guide me through the purchasing process because I do not know anything about cars. He was so helpful and the rest of the Firestone crew was great. The replaced the rim for free which was wonderful! I would defiantly go back again!

Please be careful what you believe from this location.
Our car was taken in on Saturday the 31^st under the care of the service advisor (Joel). After inspecting the car we received a list of recommendations. We were told that if a few of these recommendations weren’t repaired that our car would not pass inspection. The main repair being replacing the rack and pinion, because of a power steering leak. With a price tag of $ 1,032.24.
We keep our car in the garage, and have kids, so I was surprised to have such a bad leak that it wouldn’t pass inspection and yet have not seen any leakage on our garage floor. I checked the fluid in the power steering, and it was at the proper level.
I took the car in this morning for a second opinion, and explained that I was told I had a power steering leak and that it would not pass inspection. I received a call a few minutes ago, and the mechanic said that he couldn’t believe what I had been told, and laughed while saying he doesn’t know how some people sleep at night running scams like this. There was a tiny tear in the plastic boot… no leak.
Needless to say it passed inspection and emissions… and I saved $ 1000.

Great people at this location. Took my car in for an alignment as it vibrated badly. Had a fear that it would take much more than an alignment to fix it. Turns out a tire had went bad and they found the tire (which they did not carry) for my car. Tire was replaced once delivered to them, car aligned and the thing runs great now. Trustworthy crew and customer service was excellent. Not a location to rip you off, a location to fix your car and do ONLY what needs to be done. No fears of being overcharged here for unnecessary repairs. Highly recommendable. Sean was a great help.

I had a issue with my brake lines needing to be reflushed after only three months after having firestone flush them originally i want to thank firestone for addressing the issue and letting me know that the job will be addressed on my, next oil change.

I have taken my car here for service several times for issues large and small and everything has been done well and at a great price. I find them to be honest and I feel comfortable recommending them to anyone that needs work done on their car.

Yesterday I made the unfortunate mistake of not paying attention and going up on a curb and destroying my tire. I drove the car a couple of miles and ended up at the Firestone on Chippewa. while I was there I was told my wheel and tire had been destroyed. I also needed to have a front/​back alignment. The people here drove me home while they ordered the needed equipment and put it on. I was treated with respect and patience. I believe I was treated well and did not feel taken advantage of. I paid my bill and was on my way. I would recomment thesr folks to anyone.

always treated very well. the prices are very fair. I’ve taken my car here 4 – 5 times and couldn’t be happier

DO NOT take your car here. I had a horrible experience after taking my car here for new tires. As my boyfriend would say, «They found a tiny unicorn poking holes in everything in the engine.» As silly as that sounds, they took me through the ringer and and told me I had several things wrong with my car. Unconvinced, I told them all I would like for them to do is out the tires on my car. I took my car to another mechanic and he found nothing wrong with my car other than my brake pads were getting low. Overall, they are overpriced and can not be trusted!

This one time recently I went to Firestone because my research led me to believe they had the cheapest prices on tires and installation. I got two tires for my crippled pony for only 225 installed with a high mileage oil change. During my wait I went next door to ghetto Club Fitness to workout thinking it would be like 1.5 hours or so. But they called within the hour! I was super surprised and happy about that.
A few weeks later my crippled pony (that screeches embarassingly when i turn the wheel and yes I’ve been ingoring it for a long time because it works and that makes my bank account work alright?) would pull pretty hard to the left when I tried to stop her. So, I went back to Firestone and was like what’s up with that?
After looking at it they recommended that I fix her front left leg because it was seized and not moving at all. That, I probably was turning her myself to straighten up rather than let her do the work and not even notice it cuz I’ve been letting it go so long. This work was around 500. They also recommended I do all this brake work that was going to be like 700. I just got my brakes looked at and worked on last year and I told them this so I thought this part was pretty bogus, which I didn’t tell them.
I got the recommeneded leg work done because I figured might as well, each time I put a chunk of change in my measly savings account I have this horrible suspicion that something is about to go wrong making my measly chunk of change into my savings account non existent. This pretty much happened so I went with it.
To my wonder, my car is no longer screeching and the pony whee turns back to the front after I turn, and the ride is SO quiet. No chirping, no squeaking, no wheel turning hair raising screeching. And pony doesn’t pull to the left anymore after braking, which car dude said that wouldn’t be fixed until I got my brakes fixed even tho I was like it never did it before.
Normally I would have gone to my guy at Star Auto and told him what these recommendations were. He seems very honest to me and has good pricing. But, I don’t feel I was done bad by Firestone. I spent 580 in the end. And, it was worth it. I guess.
Also, the younger front desk guy while not an ahole can stand to be a little more personable. I get the feeling every time i go in there that he hates his job and hates having to fix people’s cars for them and hates having to talk to the people about their problems and ends up hardly saying anything to you except what is your name, what is the mileage and not conversing back to you when you are describing a broken pony.

I have been going to Firestone for pretty much anything I cannot do on my car. I am a seasoned mechanic, but the older you get the less you feel like installing your own tires and doing your own alignments with strings and tape measures. From now on I will be letting the paid pros do that.
Fire stone has been good to me. They provide fast service, wonderful customer care, and they are always friendly. I wish I didn’t have to pay for service, but when I do, I don’t mind giving Firestone me money. :)

I’ve been going to this Firestone location for a little over 3 years now. The service has been great and the pricing is very reasonable as well. I like Pierre, Robert and Kyle the best. They are super helpful and always call to discuss any issues before just charging you. The main manager can seem a little ‘short’ at times, but is also helpful. I always leave there feeling confident that my car is fixed and/​or tuned up and I trust that these guys aren’t overpricing or taking advantage of a blond hair female customer who doesn’t know much about cars.

Best car service I have ever gotten! Thanks!

I inherited a 1992 Olds Cutlass Ciera from my Mom when she passed away. Unfortunately, she put a set of Firestone tires on it. («But Mom… I used to work for Good-​Year!») Fortunately, they did honor the free rotation & re-​balance every 6,000 miles for me.
The closest Firestone dealer to me is right down the street from a Dobb’s Tire & Auto Center. (Formerly a company owned Good-​Year location.) The two are vastly different in their business practices. I went to the Firestone location for an (overpriced) oil change and the free rotation of the tires. While I was there… why not check the brakes. The guy said, «Sure, we can do that.» He mentioned nothing of an additional charge, until I paid for it.
In plain, ordinary, American slang… WTF??? You already have all 4 wheels off the car, and you charge an extra $ 20 to look at the brakes. The front are disc brakes. There’s nothing extra to take off… you’re staring at the brakes as soon as the wheel is off. The rears are drum brakes. Big deal; you have to pull the drum off. That took an extra 10 seconds.
The practice was (when I was in the business) to automatically check the brakes anytime a wheel was off the car. I double checked this with Dobb’s. They agreed. Now if a customer strictly wants his/​her brakes checked, yes, there’s a small fee. But, if the car is already up in the air with all 4 wheels off… check the brakes for FREE!
Previously, at another Firestone location, my Mom spent tons of money to have the A/​C supposedly fixed. We brought that car back 4 times before it was fixed right. Then, they have the (pardon my language) balls to say they found another freon leak. I told them no on that repair. That was over 2 years ago. The A/​C still works fine.
Bottom line: Find a repair shop you can believe in. There’s too many rip-​off artists out there.