Erker’s Fine Eyewear

I want you to know, I have gone here twice with a Groupon coupon. The doctor appointment both time was the best, a very compete exam. Also the service was great both Tony and the nice lady behind the counter was friendly and helpful. I would definitely do back.

This place is ridiculous. I went for some frames. The petite old lady had me sit down and showed me 4 – 5 frames. Meanwhile someone needed her help and she assured that person she will be available in 5 minutes. To keep her promise she told her me she does not have anything else for me. So I had to go.
Really? That’s customer service…
Cold. Rude. Stupid.

My boyfriend and I had the best experience at Erker Optical today. Open Saturdays til 5 (nice!) he scheduled his eye exam on his day off. He got right in with very little paperwork. The eye doctor was personable and extremely knowledgeable. When it was time to pick out frames, all the employees (especially Anita) were very kind and helpful to him. The selection of frames was great too! Everything from generic brands ($ 29.99+) to higher end brands. We were so pleased with our experience that we both chose our new eye doctor today after seeing the same one for 15 years. I would definitely recommend Erker Optical.

Just yesterday, I came here with a friend to get her prescription for contacts. It was truly & I mean truly an extremely horrid experience. Several months ago, my friend initially came here to get her eyes examined due to a great Groupon deal. Firstly, we went to Sam’s Club to look at contact lens prices. My friend was happy with the low cost & with the great customer service. Since my friend forgot the piece of paper that had her prescription on it, an employee told her that the employee could call Erker’s to get the prescription. The employee at Erker’s would not release this information to the employee at Sam’s Club. So, my friend went home to see if she could find that piece of paper. No such luck. She decided to go there & get it herself. The employee told my friend that the prescription was only for glasses & not for contacts. My friend & I, then, went back to Sam’s Club with this lovely piece of paper & her insurance card. The employee at Sam’s Club looked at the paper & was stunned. It did not have the correct information. WTF??? She couldn’t order her contacts at all. So, instead of going back to Erker’s & trying to get the right information, the employee at Sam’s Club suggested that my friend go to Pearle Vision & have her eyes measured again. In the end, Erker’s measured her wrong. My friend was horrified upon knowing this. I was shocked to see a lack of professionalism on Erker’s end. Upon entering this store, you can clearly tell that they sell high end frames. However, this store does not have high end customer service. The reason I gave this store 2 stars instead of 1 is that they let me use the bathroom even though I wasn’t a paying customer. At the end of her eye visit, my friend was not given a box of contacts to try nor some contact lens solution. In the age of electronic media, the prescription could have been e-​mailed or scanned in a PDF file. Paper is simply tooo easy to lose. While I understand the need for patients’ privacy, prescription for contacts/​glasses is not the same thing as a Social Security number. All in all, we wasted valuable time, gas & sanity trying to get one thing (a simple prescription for contacts) due to Erker’s horrible customer service. Never again.

The older woman that helped me pick out my frames was great! She was friendly and personal.
The DOC was outstanding and made the exam actually fun and not the same olé «better now? or now?» type of exam
Sadly for a place with the prices as high as here I wouldn’t expect people to be eating yogurt at the front desk or for people to be gossiping about customers.
I am sad that I didn’t get any single persons name… but I don’t think they offered that information to us.
Frames were pretty $ and so were the lenses… I would have hoped for a better experience over all.