Enterprise Rent-A-Car

I had a great experience at this enterprise location. While I was not happy with the wait time — about 45 minutes — the manager, Nick completely made up for it by waiving the $ 50 fee to return the vehicle at the St. Louis airport Enterprise. This was huge, as I was on a tight budget, in town for a wedding. That’s what customer service is all about, making it right for the customer. Thanks, Nick. You deserve a promotion. Keep up the good work.

Friendly, helpful, and this location usually has some of the best service in STL with debit card customers. I also appreciate that they do not leave the insurance out of the price that they tell you and there are no surprises. I’ve been to other locations they do not tell you the insurance costs until after you sign the paperwork and I fill that is misleading.
This location works with you and is up front.

«Just giving a review on Enterprise. I have always had a good experience with Enterprise but last evening I had an experience which was not as usual which is usually excellent. It was a little subpar so I took the opportunity to talk this morning to the manager. The managers name was Nick. Nick came and he apologized to me for the service that I had received and offer to try to make it right for me was very apologetic was very nice very professional the staff on the whole handled it in a very nice way I forgot about what actually what the problem was because anytime you have a problem the only thing I really want is apology and a resolution enterprise always succeeds in doing that in the exceed in customer service as much as I complain always like to give compliment. When deserving of a compliment I’m not shy at giving them. Enterprise deserves one. I salute you.»
Sincerely,
My mother

I had an amazing experience with this location. Customer service was great, friendly, and professional. My daughter and I were browsing through branches around the north county area and We are thankful that we choose the Dellwood location. Thanks to Gabrielle and Michael for providing excellent customer service! I will be back to rent a car in the near future.