Enterprise Rent-A-Car

This is a great branch. Everyone is very helpful and friendly!
I work close by and have to call and use them a lot, and they never let me down.
Drivers are friendly, agents are friendly. Cars are always clean and ready.

I had a really good experience here with Joe and Andrew helping me out. There were a number of complications on my end dealing with insurance, etc that they were able to walk me through with professionalism and accuracy. Overall very impressed with the people in this particular office as they went above and beyond what i’m used to at car rental locations, in my experience service reps usually act like robots, here they are just friendly people which is very refreshing.

Go to any other Enterprise in the area, but don’t go to this one. We had an 8:00am reservation. Arrived at 7:45 only to learn they did not have an available vehicle and wouldn’t until 3:00pm. The young lady who was working with us stated she had tried to call us «numerous» times, the night before and early the morning of, to notify us of the situation. We had no missed calls from the night before and did have a message 30 minutes before our reservation (while we were enroute) but our ringer was off. We asked if there were cars available from other Enterprise locations in the area. She said she had tried 30 in the area and no cars were available. Within 10 minutes, I had the same car from an Enterprise location within 5 miles.
I have used Enterprise many times over the past 30 years. This is the first problem I have ever encountered with them. I will use Enterprise again, just NOT the 10 501 Page location.

Super friendly service and fast pick-​up! Today, I dropped off my car at Suntrup for an issue that is common of the make/​model and I didn’t think I would get a loaner car since there was a miscommunication when I called the service department and no reservations were made for me. I ended up with one, luckily and was informed that they will be picking me up in 10 minutes. About 2 minutes later, the guy from Enterprise was there to pick me up.
He was very polite and courteous, opened the passenger side door for me, made small talks, and was overall very pleasant the whole way to the office. When we got there, he was still very nice, opened the doors and got started on getting me out of there so I can go home and get to my daily activities. He told me that if my car is still being worked on after today, to go ahead and keep it. I have never had a loaner car before so I was slightly confused with everything but he was very helpful.
He did try to sell me the insurance which I’ve always declined. No big deal. There was only one instance where I didn’t get a sales pitch. I returned my rental car after a couple of hours since the dealership told me that they have to order the part and that it’s safe to drive and I can come pick it up. This was probably the shortest amount of time I have ever had with a rental car but it was a pleasant experience altogether.

I had to leave for a weekend getaway to Chicago two weekends ago, but had some ups and downs. I was picked up 30 minutes after I was told I would be when I live within walking distance from the location. Then, once I arrived, they informed me that they did not have a full-​size car, which is what I had reserved weeks before. They also told me that my rate was ridiculous, since they charge way more. They proceeded to sell me on more expensive vehicles for more money, since they did not even have full-​size vehicles at their other location.
I was pressured into paying more, since I was told that I had no other options. However, the manager saw that I was stressed and upset, so he offered me free gas which equaled out the extra amount I paid for the vehicle. If I were you, only work with the manager, Mike.

Really bad experience with this office. Rented a car and was told the car would be delivered in 15 minutes at a body shop 2 minutes away. Called twice and was assured that a car left 10 minutes ago only to hitch a ride back and see that he never left.
After another 10 minute wait, I was given a ride in the suburban that was supposed to pick me up to auto tire to pick up a car they had just gotten oil change. The gas tank was on E. He offered to go to the gas station put a half a tank in it but I declined. I got the gas gas and was on the road an hour and a half later than I anticipated. Not a good experience. Severely late for work and very disappointed. I have never had an enterprise experience like this.
The only positive thing is that everybody was very nice and courteous. The guy at the front desk is very nice but repeatedly did not deliver on what he promised. The driver that took me to pick up the car was very professional and courteous.

Take your business elsewhere. They were 30 minutes late picking me up and when I talked to the auto body receptionist about it, she said «They’re probably short staffed because the last driver they sent over got arrested in our parking lot the other day». Awesome!
This branch told me that my reservation wasn’t until next week. but I double checked with the branch that sent it over and they had the right dates on it.
Late for work and sporting a Hyundai Sonata with 22,000 miles on it. Returning it tonight and taking my business to National.