Doc’s Harley-Davidson

Update: I went to Big St. Charles Motorsports today. They let me take out a 2013 Road Glide with only 14,000 miles on it wherever I wanted to go for a half hour to an hour. I liked the ride so much I bought the 2015 CVO Road Glide sitting on the showroom floor. They gave me a very fair price for my ’08 Ultra. I am ecstatic with my new ride! I heartily recommend Big St. Charles. Boo to Doc’s.

I was a loyal customer for over 20 years. When my bike needed new brakes I was told, «we only work on evo’s during the winter.» WTF! It was explained that the NEW owners will not perform ANY maintenance — service — ANYTHING on a Harley with an evolution engine during riding season. A Harley dealership that refuses to touch a Harley — that was coincidentally purchased there? Unbelievable. Not the sort of thing they want to advertise either as there are no signs in the place indicating their stance against evo owners. Tells me everything I want to know about the new owners. I’ll never step foot in that place again. They have lost a loyal customer. Makes me miss Ralph even more, the original Doc’s owner.
I will now ride 32 miles out of my way to bring service to St. Charles HD. They recognize the importance of establishing and maintaining a loyal customer base. Forget these new owners at Doc’s; this place is not what it used to be. Also, disregard the other reviews posted — they were made when Doc’s daughter ran the place — it was a nice place then. Take your business to people that will appreciate it.

I have been to every Harley dealer in the bi-​state area, and in my mind, Doc’s is hands down the best!
So where do I start? Two years ago I decided to trade my 2003 Softail Heritage Classic in on a new Tri-​Glide Ultra. The sales experience was one of the best vehicle purchase experiences I’ve ever had! Not only did Doc’s give me an exceptional price on my trade-​in ($ 2K over Blue Book), but they gave me an extra grand for being a retired USAF vet! They threw in a few extras on top, resulting in an exceptional deal!
The parts shop is awesome! They have a parts availability guarantee, that basically states if you need a part (does not include special order parts), and they don’t have it in stock, they’ll order the part for you, and give you a 15% discount on the price! The parts staff is the best! Helpful, patient, and willing to take the time to get your parts purchase correct!
The service team is second to none! They schedule your bike and deliver it as promised. Always! The techs are all HD-​certified mechanics! They care for your scoot as though it was their own! They are one of the few dealerships in the area that offer full dyna-​tune service. Unlike most dealerships in the area, when they deliver your bike back to you, they give a flu service cleaning and rapid detail! I come from Illinois to get my bike serviced here. That obviously means tons of road dirt and bugs when I turn it in! They have never returned my bike to me dirty!
On the motor clothes side of the house, the staff here is the best! They offer everything in the realm… leather, shirts, female apparel, helmets, boots, eyewear, and the full line of H-​D gifts and accessories! Jon, the manager, goes the full distance to ensure customer satisfaction. They’re great about returns, and their rewards program keeps loyal customers coming back!
Finally the front staff… first, Doc’s has been in business for over 55 years! The ownership has passed across many hands of the original family members, and after several years, ownership was taken over in 1998 by Patty Bush, younger daughter of the original owner. Patty saved Doc’s from the brink of disaster, preventing Harley-​Davidson from closing the dealership. Patty has led Doc’s to become the premier H-​D dealership in the area and a leading dealership in the company. Once ranked 308 out of 608 H-​D dealerships, Doc’s is now ranked #2! Patty’s not a lead from the rear manager. You will often see her cruising the floor, overseeing operations and chatting with her loyal customers.
A couple other notes about Doc’s… they offer Harley-​Davidson Motorcycle rentals. In fact, they have the only H-​D rental program in the area! They also offer the Rider’s Edge Program, which is built around the Motorcycle Safety Foundation’s Basic Rider Course (BRC), except it’s done with an obvious Harley spin. So if you’re looking to learn how to ride, stop into Doc’s. They’ll teach you to ride; sell you a bike; provide after-​market parts to customize it; suit you up in all the leather and protection needed; and care for the bike as long as you own it.

I like this shop. They have a convenient location, good selection of gear, friendly employees and a parts & service shop.
I took my ’11 Heritage Softail here recently for service. It was in one day and ready the next. Prices here like any Harley affiliated shop are a bit high.

best place in saint louis for Harleys…57 years in business does not lie… they are honest and fair… no games on pricing… no smoke and mirrors… owner pat bush is amazing

The hubs loved Doc’s HD shop in Kirkwood. Every time we take a trip he searches out the Harley shops in the area. He doesn’t actually have a hawg, but he dreams about having one often!
He always buys a tee-​shirt with the shop location on it to catalog our travels. Bob loved the customer service and the staff was very friendly and knowledgeable. Plus, now he has an awesome tee shirt from MO!

Best customer service in the St Louis metro area! The owner Patty is always running around the store and talking with customers. Donna in motorclothes is great and so very friendly and helpful. Randy in parts is very knowledgeable and can always find what I’m looking for. Thanks everyone! You make it a pleasure to patronize your store!