Dave Sinclair Lincoln South

absolute worst experience. Would never work with bruce again. Had to sell myself the car, find it on the lot, search the inventory to find what i was looking for after he had no idea what was available. took more smoke breaks than actually looked for vehicles. no knowledge. Wrongly gave me info about certified vehicle tires being new or «like new» to later find out they were around 60%. Management staff gave me the run around without any real resolution other than buying new tires from them at dealer cost. would not send an enemy to go deal with this group. 8 hours to pay cash for a car sales deal. if i could give 0 stars i would

Fell in love with the MKX after visiting another dealership. The particular dealership that I was at wasn’t budging on the price so I decided to visit Dave Sinclair. Upon arrival I was told to ask for Tom. I was met by Tom but Gabe showed me the vehicles that they had for sale. I was very particular about the color and interior leather that I wanted. I was disappointed to find that they didn’t have it. So on this particular day I left empty handed but was much more knowledgable about the car. They ended up finding the exact car that I wanted but that’s the only positive compliment I can bring myself to give them. I put a $ 500 deposit down on the car. This was to hold it so that no one else could view or purchase it. It was 100% refundable. I ended up purchasing the car. It was a 3 year old MKX. Upon inspection I noticed that it had a few minor dents and three scratches on it. I asked them if they could take care of them and Gabe agreed that they would. They also promised to wash and detail the car as well. A few days later they called and said it was ready. They assured me that everything we discussed had been done. When I picked it up none of the things we discussed were done. I’m pretty sure all they did was run it through the wash. The steering wheel was dirty with crude all around the Lincoln emblem. The dents were still there. As far the scratches all they did was put touch up paint on them. They didn’t even bother to buff them out. It was honestly the job a 5 year old could have done. I was very disappointed that they lied to me. Of course no explanation was given. If I didn’t like the car so much I would have walked. We did the whole song and dance with my trade in but eventually agreed upon a fair amount only because I kept pushing. Of course they forgot to deduct my $ 500 deposit from the total and I had to remind them. The entire closing process for purchasing my car took a total of 3 hours when it should have taken an hour. None of the paperwork was ready despite me having an appointment. They neglected to tell me that they needed the lien release from my trade end until the last minute. I ended up having to wait for it to be mailed to me which resulted in me paying a fine when I had to register my car. Had they told me in the beginning I would have requested it sooner. Lastly the finance department left off my lien release information on my vehicle registration form which resulted in multiple trips to the DVM and me being late to work. Gabe was very nice but I don’t think he had lots of experience in the auto buying process. Overall this dealership is very unorganized. Unfortunately I wont be purchasing another car in the future from this particular locations.

They are normally very efficient and appointments are very helpful and honored. Some improvement could include doing any pending «my sync» updates, I had to do it myself but I’m a techy type and I don’t think many people will understand the benefits. I also noticed when I got home that there were a couple pending recalls and no one mentioned it. I understand sometimes these need to be scheduled and parts are not aways available, but the Clint should be told what to do or expect