Cutters & Co

My friend who is female and on business with the government for a few months in St. Louis recently went here for barber service on her «men’s style» haircut. She was told by staff and then also later by the manager, they will unequivocally NOT under any circumstances cut and style a woman’s hair. Also, when my friend then pressed them on their trans persons’ haircut policy, they had no answer, but instead invited her to use the «female» salon upstairs from the barber shop. We have contacted the HRC headquarters, and also in St Louis, since this business seems to be asking for a lawsuit. And side note, the female manager should be ashamed and disgusted at herself.

Katie did a great haircut and beard trim on me. Was polite and talked the right amount! Not a bad price for it all either.

Disclaimer: I am writing this review on my husband’s behalf.
My husband has been a client of Cutters & Co for two years making regular appointments and until recently has enjoyed his experience. Ownership offers a Veterans discount of $ 5 per haircut, a moderately generous offer to the men and woman who serve our country. After two years of regular patronage my husband was asked if he was an «active» member of our Armed Forces. As my husband was honorably discharged in June 2015 after 12 years of service and serving his country in OIF and OEF he is no longer «active» and was told he would no longer be eligible for this $ 5 discount. He politely paid the full amount and left. To be clear, the monetary value of this gratuitous offer is not the reason for my unfavorable review. It is the embarrassment my husband felt when confronted with this and the complete lack of patriotism offered. The concept of cherry picking which Veterans are worthy of this small token of gratitude is ludicrous. I cannot fathom standing in front of any man or woman and telling them that their service is no longer appreciated because they are no longer actively serving. This is offensive at best. Offer a Military Discount or don’t but do not force your employees to look into the faces of our Veterans and tell them that their past service is not appreciated.

Terrible customer service. After being a steady customer for 3 years, I showed up 10 min late for an appointment because of incredibly bad traffic on Kingshighway. When I arrived, they said «Sorry, you’re too late» and didn’t offer to squeeze me in or suggest slotting me in if their next customer didn’t show up on time. I’d except more as someone who has been a log time customer. I won’t be back.

Everything about this place is perfectly adequate. Haircuts, staff, the free drink while you wait, the location, the price (~$ 23).
If you’re looking for something special go elsewhere, if you want to walk somewhere in the Central West End that’s not overly expensive and provides a decent service, then this place works.

These guys (or should I say gals) are great! They’re friendly and professional and do great work. I made an appointment the day before for 11am. I showed up and they saw me right away, offered me a beer and got to work. They trimmed up my beard, achieved the cut I was after perfectly, and washed my hair for me.
Also, since they didn’t sell hair product there, they offered to let me come down and use their hair gel anytime I needed it while I was staying at the Chase, because I had forgotten my own at home. Great service from friendly, beautiful ladies! What’s better?
I would definitely recommend this place to anyone needing a good cut. And even though they’re in the Chase, they’re not affiliated with them, meaning you don’t have to be staying at the hotel and they will validate your parking for you.

Have no idea why they charge $ 25 for a haircut when they don’t even shampoo! They serve you beer, which is a good and actually most salons do provide refreshments these days but the only reason people come here is to get a haircut. They neither do a good job and nor is the service worth the price.

I found Cutters after my regular barber left town. I do not have much to add compared to what other reviewers have said. Most of the stylists are good. If you have a WashU badge, they give you a $ 5 off which is cool. They also do a shampoo later if you wish and give you face towels. They are quite friendly and do their job well. The one thing I will say is if you dont like talking during a haircut, that may be a minus. But its hard to find a good haircut for this price in the CWE. I hope this establishment continues over the years to come.

Very excellent! Jennifer always does a great job. The value is great 25.00 for the works! Not as cheap as a Barber Shop but you get what you pay for. They validate and make you feel like a million bucks!

Been going here for 10 years, just about. Through a few owner changes maybe but I’d like to see the ratings as at least a 4 star!
Misty is my go-​to but I don’t think you can go wrong with any of the barbers (stylists) and a nice wobbly pop while (if) you have to wait.
Don’t forget to take your shoes to Ewell next door for a shine while you wait.
Also, free garage parking.

I take my haircut pretty seriously. I’m new in town, Cutters and Co was open relatively late and I needed to to get a skin fade. What I wished I’d known? They’re not barbers. This is not a barber shop. They’re cosmetologist’s. No straight razors. No powder. No skill in performing my type of hair cut. I should’ve left once I learned exactly where I was. I’m leaving this review so people are aware of the fact that, ESPECIALLY for $ 23 + tip (even if they’re not touching the top), this is not a competent men’s barber shop. They are nice women, though, and reside in a safe, attractive space. We booked online. I got a beer afterward which I definitely needed, and apparently they’ll shampoo you and put a hot towel on your face. I skipped all that. I was unfortunately there for something else. Although I will say my hair looks better than if I’d cut it myself, it looks like I cut it myself. Botched is a good word. I expect way more skill and care in order to use someone twice, nevermind regularly. I can do without the amenities, although that «free» beer filled the space until I could get home and consume the stiff drink I really needed after my visit.

Very rude and disorganized. Be sure no one beats you to your appointment or they will cancel it and take someone at your time with no warning. I use to work at a hair salon and have never heard of a procedure so rude. Needs to improve customer service. My husband told me he will never go back here even after recommending it to so many people.

At some point, you’ve got to get your hair cut, and if you’re a dude, it’s hard to find a better place than Cutters.
Nestled in the basement of the Chase, Cutters occupies a very inviting alcove just around the corner from the stairs. For your $ 22, you get really great and friendly service, a nice men’s haircut, a hot towel and shampoo, and a beer! Hell, even if they shaved half my head and left a rat tail, I’d still be hard-​pressed to think I got ripped off!
You can book appointments online, and just like the place makes you feel like you’re stepping back in history, the website takes it one step further, with a design and functionality straight out of 1997, complete with the common accents you saw back when everybody used Netscape. It’s comically retro, but still functional, and only rarely are they unable to take my appointment request.
Everyone who works there is really nice, and they take good care of you. They seem to make it a point to develop a rapport with their clientele, and that goes a long way. I enjoy going there so much that I wish my hair grew faster.
If I had one complaint, it’s that every time Misty cuts my hair, she leaves a bald spot and a receding hairline when I know for a fact that I still have a thick, luxurious head of hair, just like Donald Trump.
Seriously, check this place out.

I hadn’t been to a barber in years. After giving myself a buzz cut for so long, I didn’t know where to turn once I started growing my hair out. That’s when someone recommended Cutters & Company in the basement of the Chase. Not only can you book your appointment on-​line, but you can also enjoy a complementary beer, soda or water while you wait for your turn. Everyone is friendly here, but I’ve become a repeat customer of Katie’s. She does an excellent job making sure my hair is cut just right and then washes it so that I’m not walking out with little bits of hair stuck to my face. Her vibrating chair is a bonus too! All this for a reasonable price. You can’t beat it!

I have gone here a few times, however they are very disorganized and very rude. I called in made an appointment and then when I got there they told me I am not in the system. I responded I come here all the time and that if I didn’t get a hair cut then I would go else where. They told me that’s fine and they don’t need my business.

Enjoy the convenience, the free drink, the validated parking, and the online scheduling.
The haircut is usually good but is dependent on who is doing your haircut. Avoid the lady that looks bored.

My boyfriend started going here several months ago and has really enjoyed it! His brother started going and recommended it to us, so I called in and made an appointment for him — very friendly helpful staff.
I was with him when it was time for his appointment and got to check it out, they have a beer fridge and a cozy waiting room. They didn’t rush through his appointment and when he was done, his hair looked great! Each time since the results have looked just as good!
Other nice points are that they validate your parking if you want to park in the garage, it is located in the Chase, which means when you’re done you can grab a drink in the bar upstairs (which is where I hang out to wait) and the first time he went they gave him a nice drinking glass with their logo on it. All and all, seems like a good place to me and my boyfriend definitely likes going back!

I’m usually pretty picky about where I get my hair cut, but this place was amazing! I felt so good after and was even given a complimentary glass. I went back a second time a month after and the experience was just as great.

I have been going to Cutter’s now for about 2 years, and have been very happy with everyone I’ve had cut my hair. By this point, I think I’ve had all of the ladies cut me.
First, I like being able to make my appointment online. Only once in probably 25 visits, has my time been taken by the time they attempted to confirm my appointment. Every other time, I generally get the appointment I ask for, and I’m not booking in advance. I get on their website the morning I want my hair cut, and there are a few times available throughout the day, and one works.
All of the staff are friendly… I wish they remembered me, because they ask a lot of the same questions, even though one or two of them have cut me at least a half dozen times, but I understand they see a million people a week, and have probably cut 100 heads at least, since the last time I was there.
When I can’t usually grab a beer when I’m there… it’s usually late morning, or early afternoon on a week/​work day. It’s still nice that it’s there, if I’m ever there on a weekend, or late in the day. I do usually grab a diet come.
Last time, I had both of my kids with me, and they sat in the waiting area, one with an iPhone and the other with an iPad. They offered to put on Nickelodeon for the kids, which I thought was nice. Especially since they are 2 and 3 ½, and have short attention spans.
Lastly, I like the hot towel they throw on your face, while they wash your hair at the end of the cut.
All in all, I like Cutter’s a lot, it’s only about 10 minutes from home, and it’s certainly a step up from the chain hair places, but less costly than a true «salon», as u can get a men’s haircut for $ 25.

First off I must say that my first visit was a huge success! It was quick, I got a beer while the action was in progress and the aftermath of the cut was really good.
I have been to a number of places… and thus far haven’t really found a spot that not only knows what they are doing but also gives a good cut without a lot of direction…
Here are some of the positives: You can book online and for the same day (BONUS). 2) You get a beverage (pepsi products which I won’t hold against them or a tasty corona) (DOUBLE BONUS). I got a hot towel — shampoo and a cut included in my price — which I can’t lie is pretty good… and I secretly enjoyed the hot towel and shampoo. And its a very chill relaxed place — good conversations and friendly girls to cut your hair so where is the downside???
Oh Yeah… its in the basement of the Chase Park Plaza — which can be a bit hard to find if your heading there for the first time… so to save you the trouble and the aimlessly wandering around let me help you. PARK in the garage on the 3^rd floor take that over to the hotel… go down to the basement and your there. See that wasn’t so bad.
As an added perk they will validate your parking… so all in all check it out. You will be glad you did!