Custom Sounds – South County

On December 15 I had Custom Sounds in South County install a double din stereo. I was quoted an installation price of $ 165.00 on the phone. When I picked up my truck it was $ 195.00? When I asked for an explanation there was no other option but to pay. But the dvd/​cd didn’t work. Also the GPS didn’t work. I went back and a man named Mitchell attempted to show me my problem to no avail. I wanted the stereo removed. Well, That would be about another $ 150.00! I decided to remove the old stereo and replace with my old one myself. Looked on Youtube and it took 30 minutes. Was I ever surprised to see that the reason the GPS didn’t work was because the GPS antennae was just laying inside of the dash!!! Not exposed to the satellite? Then I looked on the double din unit and saw that they never removed the shipping screws that lock down the cd/​dvd player. These screws were clearly marked on the units with a tag that said they must be removed!!! When I called and asked to speak to Mitchell I left a message two times and he never returned my call. Over all a terrible experience and I would never recommend this company to anyone! z

Grandson purchased his head unit here and everything was great. He then received an amp, box and sub for Christmas. It worked for a minute and he returned to figure out why. After about fifteen minutes the tech re-​installed and it works fine. He found a couple of loose connections on the sub.

The people are nice but I made and appoinment for them to install a radio I bought in my 06 Pontiac vibe at 1 and they didn’t get to it until 5:30 and I had to and they said it would only take half an hour to put it in and it’s almost been an hour and they’re still not done they tend to fall behind quite a lot I gave a 3 star not for their quickness but for their politeness

I’m so totally happy. Im a single mom with a daughter in college so my budget is tight. I went in with a budget and they help me stay below what I could spend. Very professional group of people in the intire place 2 thumbs up for sure. I will definitely recommend to other people.

So impressed with this place. Knowledgeable staff (especially James). Got us everything we needed as a one stop shop… tint, speakers, radio, etc. Got it installed in a timely manner. The tint looks SICK. The sound solution is EXACTLY what our truck needed, not what we had in mind.
When we picked it up, one tiny thing was overlooked and they immediately made it right. THAT is customer service. Definitely won’t go to anyone else for our needs. Thanks, fellas!!!

These guys get 2 stars only because they did a good job on the install of rear speakers in my car… besides that I’m not very thrilled with them. I dropped off my car at opening thinking I had a morning appt. for the rear speaker install & diagnosis of the front right speaker making noise… apparently they would get to it sometime during the day… it was dark before we heard from them. They told me the noise from the speaker was a bad channel on the factory stereo… it should be replaced… we’ll make you a deal they said. $ 500 later… I do love my new stereo — I just wasn’t expecting to replace it at the time.
A few weeks later I had to go back because the XM connection came loose. They also tried to tell me I would need to purchase the tool used for stereo removal — it should have been given to us at install since it was in the box… but instead I had to make another trip up there. So when the original noise problem came back, I decided I didn’t want to mess with this place again & went to a competitor who said the only problem was that the tweeter was rubbing against the speaker cover — and fixed it for free. I will never go back to custom sounds.

The first guy I dealt with to remove my Viper system from my old car was great and they charged me $ 75, exactly what they promised. They also told me they would charge me $ 75 to put it in my new car, that turned out to be wrong. I learned this when I brought the new car in and was told $ 75 was the base amount just for the remote start, the door locks were more and the truck button was extra. I don’t like to be «bait and switched» but they did the work correctly.
The job was twice what I was told during my first visit and they didn’t care during the second visit. So I will not be going back and will not recommend them to my friends. They could have worked with me but money seemed more important that good customer relations. What a shame!

This is the 3^rd car I’ve taken here for tint. Luke was my salesman this time. He was very knowledgeable & helpful. They always do a GREAT tint job & are competitive on price. Customer for life.

I visited the south county store, and was greeted by an sales rep. who was very helpful and knowledgeable of his inventory. I went in to upgrade the speaker system in my 2015 GMC Serra. He helped me pick out the speakers and amp that worked best for me. I also bought a remote start. Which I was wanting to do for some time. I figure that since they were going to install the speakers I’d go head with the remote start. I am very please with the professional workmanship and sales staff at the South County store. I’d highly recommend them.

Had two cars tinted at the soco location and couldn’t be happier with the work. On the second car we had taken to another tint shop and regretted it. 50 bucks cheaper ended up spending almost double. Came back to custom sounds to have them do it. They were friendly and courteous. Had a issue they took care of it with a smile not like another place on big bend. The shop on big bend gave an attitude with the poor craftsmanship. Will be back next year when we get our new car. Our Prius looks great… almost like it came out of factory tinted. No missing tint. No miss cuts with the exacto knife. Will refer any time anyone asks where we got the tint done.
Thanks customers sound. Keep up the good work.

They lost our business. We spent nearly 30 minutes in the store and no one acknowledged us. If you want customer service do not go here!!!

I’ve already made a review for the Custom Sounds located in Bridgeton, MO for tinting two of my cars, and just about everything that’s reviewable is the same. I’d say the experience was even better at the South Lindbergh store than the Bridgeton store. Prices were the same, and it took them about five to six hours to give me a call saying my car was done (he estimated three to four hours).
I just got a 2006 Impala, and wanted to tint it out like the other two cars (see my other review), and they did another great job. I’d say they did an even better job than when I took my Cutlass and the Grand Prix to the Bridgeton location. South Lindbergh also seemed much better staffed, when I walked in (right after they’d opened for the day) there were guys in Custom Sounds shirts everywhere. The rep. that dealt with me was very professional. When I came back to pick up my car five hours later, he noticed me out of all the customers they had in the showroom, and immediately knew to grab my keys, and get me finished up at a register. Good sh. I mean stuff if you ask me.
Once again, I’d recommend Custom Sounds for window tint. They are pricey, and when it comes to car audio, they’re expensive with that stuff too. My advice, spend the extra $ 50 at Custom Sounds, they do great tint work, and stand by it.

After my car was vandalized twice in the same month, I had to seriously consider the absurd notion of installing an aftermarket car alarm on my 1996 Ford Taurus. I shopped around, settled on Custom Sounds, and I’m pleased with my purchase and their workmanship. I called for an appointment, and I was scheduled to be seen a week later. It was a sleepless week as I worried about the bodily integrity of my car, but far better 1 week as opposed to Best Buy’s 3 week waiting period.
My only qualm with CS is as follows: At 10am I told the tech I had class that afternoon and asked him to give me an estimated time of completion so I could either (1) wait or (2) go to school and come back to the shop later. He agreed to call me at noon so I could make a decision. He didn’t call and I missed my class waiting for it.
Other than that, I was pleased with the tech’s demonstration of the alarm, the prices charge, and ultimately the total install time (4 hours). Most importantly, my car now rests at ease and intact in its lot.