Comfort Shoe Specialists

For foot pain, start here. Get orthotics. Ask for Michelle!

I don’t know why anyone goes here. If you don’t have an appointment, they are extremely rude. I didn’t, just was in to look. I can look at shoes without an appointment, right? They are just strange. I will never go back. They are so full of themselves and have gotten into trouble for Medicare fraud.

Yesterday.1/14/15 I was humiliated by Jesse when he first of all laughed when he repeated what I said, that I live in Missouri and my doctor was in Ohio, but then was insulted at his brisk attitude when he asked if I was ambulatory (I am in a wheelchair) and was defensive about getting shoes from Medicare, losing his license, etc.
Today I spent quite a while on the phone with Medicare and they said I do qualify for the shoes under Medicare.
I am not angry about the mistake so much as I am about how I was treated, like I was a vagrant trying to get something for nothing.
Sarah, the receptionist, is much more qualified to deal with people than Jesse. She is extremely gentle and professional!

First, they have great, high quality shoes at a competitive price. I was not able to find the style and brand I purchased anywhere else for a better price, even on eBay.
That said, my customer experience was not good. I did not schedule an appointment because even though it is offered on their website, it does not appear to be required and I did not know exactly what time I would be finished with a prior appointment and be in that area. It seems as an appointment IS truly required since I was treated rudely and later the staff made an aside about an apparently long time customer who was waiting because she did not have an appointment either.
What I found to be most outrageous though was that I was helped by the general manager who attempted to sell me Nerium, an anti aging product. Doing even just a little basic research reveals that Nerium is part of a multilevel marketing scheme, similar to Tupperware or Cutco knives. Based on the reviews, people love it or hate it, but remember, I was at a shoe store, to buy shoes.
There were several other things that rubbed me the wrong way that lead to me writing this negative review. Overall, I think there’s other places in St. Louis I will go to purchase expensive, high quality shoes where I will be treated much better.

I had a very thorough evaluation by Anita and she also gave me helpful tips regarding my shoes. I was very pleased with her professionalism and friendliness.