Brown and Crouppen Law Firm

Its very difficult to review a business like a law firm because everyone’s situation is going to be very different. What I can review on that is consistent across the board is this company’s customer service. From start to finish you know exactly what is going on, you are informed every step of the way. Any questions that I had even if they would stray from the issue, there was always someone that could answer and help and go out of their way to get help. The kindness from everyone I have worked with exceeded all expectations. I will continue to recommend them to family and friends, even if they cannot personally take on a case for you they will find someone who can.

Terrible experience. Contacted the law firm about a possible case. Waited for a call back, when I didn’t receive one I called again and a very rude woman answered the phone. Said a nurse would contact me within a day. Never heard back for another week and the nurse called and asked what I wanted. We had already completed the online form with our information and what was going on. The nurse who was supposed to get medical records for a doctor to make a determination about our complaint finally called and said we don’t have a case but we have 2 years to file again. She made this determination from reading our online complaint and being snarky on the phone. I’m glad she is qualified to know everything without looking at the medical records. As i waited for this company to call me back, other attorneys have already said they would take the case. If you don’t mind being ignored and talked down to, this is the company for you.

Not recommended. Quite disappointed. Left the case sitting for months when all information was given to them upfront. Tried to persuade us to settle quickly for a nominal amount and continued to discourage us when we wanted to hold out. Of course the insurance company keeps going up with the offer, but the firm attorney, continued to tell us «they won’t go any higher», and the insurance company kept going higher! Gave very inaccurate information. But, of course, we signed a fee agreement, so we are stuck with them. They sure were adamant about that! At least they feel strongly about something, their fees!
Would never consider recommending this firm to anyone!
Would give 0 stars but have to put in at least 1 star.