Autotire

Had an appointment for 11 am for state inspection and free rotation let them talk me in to balancing my tires too. 12:30 and my car is just now on the rack. Lucky for them because I was leaving if it wasn’t. I don’t understand the purpose of scheduling an appt if you can not keep a schedule.

After frequenting the Kingshighway location I decided to try Hampton after Khwy decided to not rotate my tires after they said they would. My first visit to Hampton was just okay. They changed my oil and rotated my tires as asked although it took an hour and a half despite the fact I had an appointment.
So I recently found my car to have a flat tire and I purchased the current tires at Auto Tire. I made an appointment to have the tire checked and hopefully patched which they do there for free if you bought them there. I arrived ten minutes early and ended up being there just over three hours. After one and a half hours I approached the desk and before I could even speak the obviously embarrassed fellow that works that desk tells me that he’s sorry for the wait and will comp me for my oil change. After telling him I wasn’t there for an oil change we had to review everything (what car I had, what I was there for and where the car was currently waiting). Yikes. He promised to deal with this and I thought «Why not? Been here forever anyway». Frustrating.
It’s hard to know why nearly every employee save for two or three left at 5:00pm which is why every customer got backed up and trapped in the waiting room. There were four of us.
My tire needed to be replaced and the gentleman at the desk, true to his word, told very hungry and weary from waiting me how much this was going to cost. I do appreciate him following up on his promise, truly. I would’ve paid full price for my appointment to be acknowledged but considering the circumstances, fine. The hostage situation ended and I doubt I’ll go back which is too bad since their oil change coupons are nearly irresistible. Maybe Kingshighway will be tried again if I don’t need a tire rotation.

Congratulations Autotire, you are off my Terrible Two’s List.
One of the tires on my roommates CRV kept needing air added to it. When adding air the last time he noticed the culprit, a nail. He was adding air at U Gas, so he just drove over to Autotire which is close to our home.
The current staff was friendly and professional. Living close, he just dropped the car off to have the tire patched. They called later, to let him know the nail was too close to the sidewall to be patched. He bought a new tire and got an alignment. With the alignment, he claims his ride is riding better then when he bought it.
Thanks, Floyd and Bill for the good customer service and making my Terrible Two’s List shorter.
When: 13 JAN 2014
Why: Fix a flat tire

this place is terrible. I’ll keep it short and to the point. told my wife she needed new brake pads. and they were brand new. did not rotate my tires or replace the valve stem. causing a flat tire. which is why we went there. to AVOID a flat tire. then the guy acted like he didn’t remember us. he then said he would only refund a check. I said no. and low and behold they were able to refund back to my card.
THIS PLACE IS A SCAM.
avoid at all cost

Appointment doesn’t matter…1−½ hours wait and my car is still parked. Will try another AutoTire.

Stopped in to have my tires checked due to a low tire pressure light being on. They checked all four of my tires and added air in them for free which was awesome! I like how they will rotate your tires and change your oil for only 19.99. Steve, the clerk was very friendly.
Downfall: It took nearly 2 hours to have all 4 of my tires checked and air added to them. However, they were busy but I still don’t believe it should have taken that long.
I will be trying them out for an oil change… hopefully next time will be quicker!

First off, most importantly, DO NOT COME HERE!
I saw the reviewers, and I thought, oh maybe they had an off-​day, unfortunately, all their 1 and 2 star reviews were probably them on a good day. Just look at the BBB listing for them, which I did AFTER constantly calling and getting the run around for 3 months. 1000 complaints.
Anyway, on to my specific gripe with them. Called around to get prices for serpentine belt and front disc brake pads I needed replaced. This place gave me the second best price, and actually price-​matched the lowest price I was quoted somewhere else. Went to get the repair done, no problem, price as agreed.
So, I’m driving, about a day later I start to notice a weird clicking noise I have never heard coming from the tire. I also somehow lost also lost a hubcap driving somewhere around the city. Make an appointment with them to fix the clicking noise. Take it in, come to find out, whatever idiot put the front pads on apparently doesn’t know how to take off hubcaps without screwing them or the tires up. The clicking noise was my hubcap, which wasn’t snapped back on properly. And the other front passenger hubcap which I lost (the only one i’ve lost after 5 years of having my car), also wasn’t put back on properly. Then the guy says, oh, we might need to fix them back on my ties. Um, no. Were they on with ties when I brought my car in? Nope. Anyways, left there that day after being told they’d order that hubcap and i could come and they’d put it back on, free of charge.
Yeah…3 MONTHS later, calling, telling probably everyone that works there my problem, NOTHING. Every time, oh we don’t have that in stock. Duh, that’s why I ordered it — 5 times. Now I see why they have A THOUSAND COMPLAINTS through BBB.
In closing — Just, please don’t. There’s another car place at hampton and chippewa, seriously, just not here.
On another note, I go to the Kirkwood Autotire, and they are awesome.

I hate going from a 5 star review to a 2 star review but I am getting frustrated here! I had taken my baby to them for a flat tire fix… and they fixed it. I drove home happy and satisfied. Left my car parked for almost an hour to find out the same tire was flat… AGAIN. HMMMM… now I can not put my own spare on as a lug nut is stripped and I need the drill thingy. Since they didnt fix the problem I assumed they should come to me and help me get a spare on… they agreed. However, day 2 still waiting. I NEED MY CAR PEEPS!!!

I almost feel bad about rating an oil change/​tire place, because the experience always sucks, but I’m bored at work.
I had a 3:15 oil change appointment. I didn’t leave until 5:50. There was some confusion concerning what I wanted done. Asking for an estimate on new tires is not the same as asking for the tires to be put on.
They put them on.
So I waited nearly 3 hours because I’m a doofus.
I’ve got a long fuse in these situations, especially since I had a book (Everybody Poops) and my smartphone handy.
The oil change was free.