AT&T

Worst retail expierience of my life… and I’m 65. The facts:(iphone 6)
–They told me my bill would be $ 145/;mo…it was over $ 225.00.
–When they transfered my data to my new phone…2 different people worked on it…
it took over 6 hours and 9.6 gig. I had to make an appt at an Apple store to fix… he said he had seen it before from that AT&T store, and said they can be idiots
They sold me the wrong covers for the minis we took for the trade-​in on our old I phones.
–They failed to give us a receipt for the transactions, and refused to acknowledge us at their locked door at 8:05 PM… even though there were still still customers in the store,
I understand they lock the door at 8:00 but at least come to the door to ask what we needed… could have been an emergency. Finally at 8:20 the admitted they hadn’t given us a receipt, and opened the door to give it to us.
–There were other issues… My wife or I had to come to the store for minor issues 6 out of the first 8 dys of ownership… not including the time my wife dropped off a dozen donuts,
–Nice people, I’m just thankful the employees didn’t choose a career in medicine or avaition
–I actually understated the hassle

I don’t understand where all the hatred comes from. When people ask my about my experience with AT&T I refer them to this store to get a positive experience.
We had to change companies since US Cellular left the area. We moved all our lines to AT&T and this became our ‘home store’. Since doing that over a year ago, I have been back a few times with billing questions, service questions, tech questions (both iPhone and Android related). Every time I have been dealt with quickly and professionally.
The key, I discovered, is to come during the work day. They have the same number of employees on hand as night shift but there is rarely anyone in the store. No wait is good.