314 Ram Roof

Avoid this company at all costs! I mean it. They are truly awful to work with.
This is my second review on the same company for the same job. The first review was removed after they called me and offered me a credit for some additional work to take it down. I should have left it up.
Here’s the short version:
I had a roof installed by 314 Ram Roof in August of 2015. The salesman was great at the beginning and then he vanished. What was left was terrible, outsourced contracting, problems, and a complete lack of customer service. The roof went on in August. Immediately there were problems and the job actually was not completed properly until September, nearly an entire month later.
Fast forward to December of 2015 and I already have to file my first warranty claim against their «no leak guarantee.» Water was entering one of my upstairs closets. They sent someone out to take a look at it and they found that the lead boot that was installed in August was installed improperly. I was told that day they didn’t have the correct color boot and would be back. They patched it with silicon for a temporary fix and left. Nobody has been back since.
I have emailed Ken (vice president) multiple times now and the response I get is that it’s basically too cold right now and they will replace it when it warms up. Five weeks have now passed and I continue to get a runaround. I have been more than patient in waiting for this to get fixed and we have had several warm days this January with weather in the 50’s and 60’s. I was told today they are busy and «I’m on the list but it will be awhile.»
They were quick to take my money and really couldn’t care less to fix their poor installation job. They are more focused on taking advantage of someone else than fixing the problems they caused with their current customers. I would avoid this company at all costs.

We had an incredible experience with Ram Roofing. Very professional and hard working. We highly recommend them. We had a very bad experience with another company/​contractor. Ram Roofing is a great company. Our roof and gutters look great.