Midwest Dental

I went for a routine dental cleaning. This place was great! The front staff were friendly, the bathrooms were clean, the wait to get in was short, the dental cleaning was the most thorough I have ever had, the dentist was personable. I felt very comfortable and will be back for sure!

I had my first appointment since Dr. Ruby went on leave and the experience was not good. I had two previous appointments and I felt that Dr. Ruby was OK, but not exceptional in any way. Dr. Jorgensen is filling in (on a temporary basis, I think) and he is one of the worst dentists I’ve ever seen.
This third visit was for routine prophylaxis and went very well. When the dental technician finished, she had Dr. Jorgensen step in to review two potential problem areas. He totally ignored her, and wanted to instead talk about my golf game. I had a total shoulder replacement and his question to me was when I was having my other shoulder replaced. Really? He suggested a follow-​up appointment in six months. That’s not likely.

As a patient of Dr. Miller’s practice across from the high school I was treated as well as you can ask from a dental practice.
Now that Dr. Miller sold his practice to Midwest I don’t feel the same way.
After the transition I had to have a crown to replace a tooth that was crumbling from a very old filling. I had this done at the old practice with other teeth that met a similar fate but the experience with Dr. Ruby was at the other end of the spectrum.
This crown and the fitting of it was nothing like I had experienced before. Dr. Miller made the process of replacing a tooth almost painless. With Dr. Ruby it was a very different experience. My new crown made eating hot or cold food very difficult. I made multiple trips to the office where they ground down the crown to try to make it more comfy for me.
Forward to a year later and the crown is still giving me problems. My jaw is still aching from trying to keep my mouth open far enough for Dr. Ruby to work.
Midwest Dental is very aggressive about making and keeping appointments with them. With a change in dental insurance I could no longer go to them but they tried to tell me that even though they weren’t in my plan they could work with me even though they were not in my new network. They could not give me any estimate of what my cost would be to stay with them. My experience with Dr. Ruby gave me no reason to want to stay with Midwest Dental.
I opted to leave Midwest Dental because the new dentist was nowhere as good as the guy from the practice they bought up.

«Your appointment was at seven.»
Actually, no, it was at eight. I gave you the benefit of the doubt when I left the office, but when I got home I retrieved the post-​it note I was using when I scheduled the appointment.
The post-​it note says I spoke with Brittany. It says the appointment was indeed at 8 AM, and that Brittany told me to show up at 7:45 to fill out paperwork.
I showed up at 7:30.
You told me my appointment was at 7. You were incorrect. My appointment was at 8. Brittany made an error.
I drove through rush hour to get to your office. Then I had to drive home in rush hour to get home again… for nothing. What a drag.
You ruined my day off by screwing me over at 7:30 AM.
Now, I have to reschedule at a different dental clinic, because I’m not giving you my business. Luckily, Park Dental had an opening at 10 today. But I had to shuffle my schedule for the whole day to fit that appointment. What a drag.
For anyone else reading this: Avoid Midwest Dental. If you still feel the need to go there despite my disgruntled remarks above, make sure you confirm your appointment before driving to the office. Especially if Brittany makes your appointment. You may be wasting your time.
To sum up: day ruined by Midwest Dental. Avoid them.

Outstanding dental clinic. Yes Midwest is part of a chain but they support independent and small practices and truly emphasize excellence and caring service as has been my experience at this office.
The space is new and the tall ceilings and lots of light make you feel at ease right away. Anne at the front desk is friendly and welcoming. The dental hygienists are well informed and share relevant details as they work on your mouth. Dr. Ruby is very professional while making you feel comfortable asking questions. They never push a procedure and offer options for you to consider.
Highly recommended.