EagleRider

Rented Sportster 1200 for a day. No issues on front or back end of the rental process. Bike functioned as expected. Staff was efficient.

Due to the problems I had with my first reservation (later in July in Seattle) I made this reservation over the phone. The service rep on the phone was rude and I feel that their rental practices are discriminative to people with insurance. Although my insurance would FULLY cover me and their motorcycle, I would have to leave a $ 3,000 security deposit. Something you don’t do on car rentals. However, I paid for their insurance and still had to authorize a $ 1,000 deposit which I was told would be released within 24 hours after returning the bike.
I arrived on time but the bike I reserved was not prepped or ready. Because the battery would not hold a charge, I had to ride a different model — neither of my first or 2^nd choices. I returned the bike at 3 pm (their hours on Sunday are until 4 pm) yet no one was around to check in my bike. Two days later and the deposit still has not been released. The service rep was also very rude.
My first reservation was done online, but my credit card was charged 4 times! It took several days for this to get resolved, but it did get resolved.
They all seem to have an attitude that is «if you don’t like it go somewhere else» which is not the way I would run a business!