Litestream Holdings

New to the area, and have never heard of this company until getting it «free» with my house… I can’t even get local channel CBS… I called today after trying to re-​program, etc… on my own and get told, «sorry, they updated the channel lineup for 2016, but haven’t given us the info»… Huh? And I should have known they were going to be absolutely horrible, when the guide they gave is is from 2014! Worst cable company I have ever dealt with!

It’s a shame that in 2016 TV service is worse than it was in the 1960’s. Everyday, the signal is weak and interrupts the picture every 30 seconds or so creating an aggravating experience.
The concentration camp, in which I live, Palencia, requires us to have this joke of TV service. Our HOA pays for this crap?! No recourse to be had… put up AND shut up. I’d move out of here just not to have this service or put a sledge hammer through the screen of my TV. That would be more entertaining that watching the screen scramble every half a minute! Really?! What’s the excuse?! It’s 67 degrees and sunny out!

Not sure how they are still in business or why our HOA renewed the contract with them, but at least once a week I have my cable and/​or internet out for hours. No response when I email. Can’t believe I am paying for this.

As far as cable and internet providers go you couldn’t find one much worse.
Litestream as a whole is not fulfilling their contractual obligation to me. From the first day I’ve not had access to their TV Anywhere service and no one in their organization can fix it. I routinely have internet outages during business hours on weekdays. They don’t answer the phone or email. I can’t get help and they don’t seem to care that we’re board members of the HOA that voted for them.
If you’re considering using Litestream as your internet or cable provider in your community please reconsider. They’re cheap but certainly not worth the poor service you’ll get.

MONTHS of connectivity issues and no resolution in sight. ONE technician that knows what he’s doing (Jeremy). He diagnosed our problems and put it on their white board where everyone else has decided to totally ignore it.
If you have other options for service in your neighborhood DO NOT USE LITESTREAM

I’m actually holding judgment until I get more info, but my initial brush with these guys is not reassuring.
My community’s HOA recently signed a ten year contract for discounted cable/​internet/​phone service with Litestream. I wonder what the HOA was thinking beyond, «They’re cheap and they say they do everything their competitors do, so they must be cool.»
OK. Step back. I realize that Comcast dominates the bundled cable market, but as a competitor, Litestream just seems weak. Per Litestream, my HOA is only the third community in SW FL to contract with Litestream, a Jacksonville, FL area based provider. It took them 8 years to even enter the SW FL market, so I am wondering what kept them away this long.
If their ramp up in this community is indicative of future service, I can only hope that the same guys who «studied» this, are now asking attorneys about how to terminate a contract.
In a proud letter from the HOA, it was announced that they gave use of what they called the Multi-​Purpose Room (seriously, that’s what they call it. Haven’t heard that term since I was in elementary school) in the Clubhouse to Litestream so they could sign up resident customers. Appointments were required. I made an appointment, but their computer could not accept it during that call. I later got a call about another appointment, along with an excuse that previous appointment data was lost. After again failing to register my appointment, the caller said I could just show up anytime on any day anyway.
I appeared with intention of learning about offered services and associated fees. When I asked what Litestream was using for an ISP, the staffer looked blank and said, «What’s an I-​S-​B-​D’? Not cool for someone supposedly selling Internet services.
I also asked if there was a fee acceleration clause in the HOA agreement, and was told that the Litestream Manager would call me directly about both the (ahem) ISPD thing and about 2) any expected rate increases already written into the HOA contract. I also left a voicemail on what was allegedly the Manager’s number. No callback, Gee, so glad I didn’t really have a real problem to solve.
Hardly a good way to grab biz, Litestream ~ let alone demonstrate good customer service. For now, I don’t want this crew laying lines in my backyard or anywhere nearby.