WiGoClinic

I took my Galaxy S4 to Wi-​Go-​Clinic in June 2015 for repair after being dropped in water. The staff informed me that any data retrieval would be a long shot. They promised a $ 80 refund of the $ 150 service if they were not able to retrieve any pictures/​documents/​etc.
I still have not received that refund.
Over months of calls and voicemails, I reached a manager in December 2015. He said he would move the matter forward to the proper person in the company. I asked to be added to any communications as the staff had not earned my trust in handling the manner. The manager stated it was against company policy to add customers to communications and refused to add me.
Weeks went by and I did not receive any new information. I reached out to the same manager who said he moved the matter to the company owner. I asked what the owner had done to resolve my issue. The manager replied, ‘I can’t make the owner do anything. It’s not my job.‘
I still have not received that refund.

Our iPad repair was a long series of bad experiences. Promised turnaround time was not met. We returned the device after repair failed. Multiple trips to store. Ridiculous paperwork — takes 20 minutes to fill things out in hard copy, even after the data is stored in a computer. Lack of status updates. I had to call main store and threaten them to get our device back. The iPad still does not work right.
I will never set foot in this shop again.