Watch Repair Pro

This place is awesome! They repaired my moms Timex and only charged her $ 5. Friendly, efficient no pushy up selling. Conveniently located in the mall.

My gramps needed a battery replaced in a very old watch, we’re talking 40 years or more. I walked in, they did it in 10 minutes. No problems. I wish they would’ve had a larger selection of watches to purchase though.

I had this company change batteries and size my 3 watches exclusively from 2008 to 2012. Over these years, 2 of these watches experienced problems I had initially chalked up to wear and tear. Watches do not last forever, necessarily.
I had a Fossil watch I’ve owned for probably 3 years. in 2011, I took it in because I guessed the battery had died. I was told when they changed the battery, that it did not work anymore. No further explanation could be given.
I had a Diesel watch I owned for probably 5 years. In 2009, I took it in for the same reason. This watch takes multiple batteries for different reasons. When the one for the time went out, I asked them to replace the one for the date also — it had stopped working a few months prior. I was told that the date function no longer worked.
I moved away from that area and took these 2 watches to a local jeweler this afternoon, just to see what could be done. I like the watches and really can’t afford to buy new ones. He opened the watches in front of me and showed me what these people did.
On the Fossil, the bottom battery connector was completely missing out of the watch and the gasket on the back cover was gone. I may as well throw the thing out. It hasn’t worked since last year and there’s no way anyone there is going to acknowledge they ruined it, much less worked on it months ago. I don’t like that they KNEW why the watch didn’t work and it was most likely their own fault because they possibly carelessly removed the old battery and ripped the connector out with it.
On the Diesel, the employee somehow managed to stick a battery on top of the top battery connector… meaning, it wasn’t even attached to the watch. It needed to be placed between the two connectors and here, clearly, they forced it to sit on top of the fitting. The readout actually works and the battery sat awkwardly in the wrong position for THREE other battery changes. Nobody noticed the error all that time. Unfortunately, it hadn’t worked since 2009 and I had to ask the jeweler to program it since I hadn’t the slightest idea anymore.
I’ll be contacting the store manager or owner on this problem. I’m really upset about their neglience and lack of education to do something they should be able to do routinely. Again, I don’t expect anything out of it because I have no proof because when the watch didn’t work, I didn’t pay — therefore didn’t receive a receipt. But, he or she should be aware. So should you.