Uno Pizzeria & Grill

Food was cold. The place was empty and it took half an hour to get our food which is fine but the fact that the food was cold because the waitress forgot about it its just unacceptable. I ordered a Sprite and it had a lemon seed with no lemon in it. Don’t know if the cup was washed but it grossed me out. It’s sad because I had high hopes for this restaurant and it was close to my house so it was definitely a plus but never coming here again.

Possibly the worse burger I have ever had. Ordered well done and the burger was delivered with burnt solid black with so much char that I had to cut the bottom of the party off. I am shocked the cook wasn’t embarrassed to deliver this product but apparently they do not care about the product delivered. Sadly I ordered this to go so I didn’t discover the over cooking until I got home and basically had to throw it away. I recommend never ordering a burger well done here. I guess I got what I deserved though ordering a burger at a pizza place. Reason I gave two stars is because my wife’s pizza was absolutely delicious. She wasn’t too thrilled about me gobbling up half her pie though lol.

a well run franchise with good service. the food is the food but this restaurant is clean & well run

I’m out of town on business and was trolling Unilocal for for somewhere to eat close to the hotel. I saw Unos and decided it looked interesting. A few people left mediocre reviews but they must have unattainable standards. The food was cooked perfectly and it was a little different than mainstream. The staff was outstanding and I would highly recommended it.

Amazing hospitality and open till 12am on a Monday. Pretty amazing to be a place in the middle of nowhere. Went there meeting my new sister in law and had a great time. Food was fresh and drinks were good! Totally recommended!!!

Disappointment city! I have had mixed experiences with them in the past, and our biggest complaint is that everything good is gone from the menu the next time we go. Love the soup in bread bowl? Gone. Avocado eggrolls? Gone.
We stopped in one day and got pretzels and fried zucchini. It was so good we returned a week or so later for lunch and were reminded why we don’t like this place.
Bathrooms: disgusting 20 min after the place opened, restaurant nearly empty but they felt the need to sit a large party with very loud children right next to us (it soon became clear they were sitting everyone who came through the door on top of each other).
The delicious zucchini? BURNT! The entrees? Terrible! I had the flat bread veggie pizza, or maybe it was a cardboard disc with two mushrooms and five onions, not sure. My husband got the chicken parmesan and couldn’t eat more than a few bites it was so gross (bad texture and flavor).
They get one star for the chocolate monkey milkshake, I think it’s too sweet but the husband liked it.

I haven’t been here in a few years but I tried it again recently and had a perfect dinner. They have a new menu, with a lot of options that looked good. My sandwich (bacon, turkey & avocado) was delicious, and the service was great.

I have ordered from here multiple times and sometimes good and sometimes alright. Today we decided to order lunch since we were tired from our trip. I ordered the veggie burger with fries for take out. It was completely burned and tasted Horrible! couldn’t even eat it! And being pregnant and hungry, I’m more disappointed. What a waste of money and now I have to make lunch. I’ll have to rethink going to this unos for take out again.

As it’s been a while since my last visit, and more to the point, my daughter won a free make your own pizza, I tried this place again. Long story short, my family will never be going back.
I went with my friend and her children and had both of mine. 6 total. It was Tuesday, a kids eat free night, so why not. We arrived and were seated promptly. We got the girls situated in the booth, which was a bit tight, and I snapped a picture for our «girls night». Then the wait began. After the initial excitement and chatter from our booth wore down, we began to wonder where our server was. It wasn’t that busy at all in the restaurant and we kept looking around but nothing. After what honestly felt like an eternity, aka we were about to call out to the next person who walked by the table, our server FINALLY pops up. By now we place our entire order, drinks and all.
We weren’t happy about that wait and finally checked our phones for the time. 5:35. I was astounded! I went back to my photos as we couldn’t remember the exact time we came in. The photo said 5:20! 15 minutes for a server to finally come over and take our order??? She was probably at our table for about 5 minutes but this was unacceptable.
Another 10 minutes go by and we have to nag our waitress for our drinks. She apologized and she was so slammed— slammed with what? The place wasn’t even halfway full! Not only that she had to also be reminded to bring out the make your own pizzas as they still had to bake!
6:15 arrives and we’ve still got no food, at this point a rude waitress (we ordered 2 salads to come out first and only mine arrived out early. She didn’t like being asked literally 3 times for the other) and there was still no food in sight. We ordered some cheeseburgers and pizzas for the kids and pizzas and salads for ourselves so nothing too time consuming at all. At this point I was livid. Our kids were starving, we were starving, and I was quite frankly truly ready to cause a scene. I catch a manager and lay in. The wait was ridiculous, we needed drink refills, and hadn’t seen our waitress besides having to lasso her over 3 times about the salad.
5 more minutes pass and finally our food arrives. It’s 6:20. An hour for our food??? You know what our waitress had the nerve to say to my friend? «The salad comes out WITH the meal– you should have told me you wanted it first…»
Are you KIDDING me? Us asking 3 times didn’t tip you off??? I was livid as was my friend.
My pizza, a deep dish, was terribly soggy and also not the right size I ordered. My kids pizzas were fine– they inhaled them because they were starved at that point. My friend wasn’t fond of her meal at all.
The manager came over and took all the kids meals off (they ate free anyways so idk what that was) and said she took another 15 off, but the other waitress rang it up as 2 2for12’s and the check was for 24 so idk where this $ 15 was. She did give the kids free desserts which they appreciated. She offered me a voucher for the next time I came in and I turned it down. I like free food just like the best of em but you’ve gotta know you royally screwed up if I don’t even take that.
Fool me once shame on you but fool me twice shame on me. I’ve learned my lesson about this place for sure.

There was a situation with a deep dish that was less than perfect. But, Uno’s handled it perfectly. Every one makes mistakes, But, only a pro fixes them. Thank you Uno’s for listening and rectifying this. I will happily return. Thanks again.

Uno doesn’t compare to Chicago’s original but it is more than passable for a quick lunch or dinner. My salad was more than I expected, quite large in fact and enjoyable; the pizza was okay, the pie crust was more flaky than a traditional pie but certainly not objectionable, good in fact. When you need a quick bite this restaurant is an easy roll in and out.

We set up curb side order. After waiting 15 minutes in curbside pick up, we decided to go in and get it. It was just sitting on the back counter. When we brought it home it was all cold. We stopped going here over a year ago. We decided to give it another chance. Same service apparently.

berry lemonade (alcoholic) was delicious, waitress was beyond attentive. boneless buffalo chicken appetizer fresh hot and all white meat. my husband had rattlesnake pasta and I had4 cheese deep dish personal pizza. we both absolutely loved our meal

I went to this Boston rd location to order take out pizza about 4;30 on Sunday. After standing in front of the 3 girls chatting for about 5 minutes I decided to cut in to place my order. Told about 15 minutes my pizza came out in thirty and they were not busy.
When I got home in 5 minutes and opened the boxes they were as cold as if they came out of a fridge. So while we are cooking them I had time to send out how dissatisfied I was with this experience… Papa Ginos is 100 yards up the road
Updating. there was no sauce, I’m lowering my score

Service was good. It helped that it was towards the end of the evening on a Wednesday and all we wanted were appetizers. But overall your standard Uno’s, with beer on tap and food to be had.

Lauren must’ve had the same waitress I had one time. My parents and I have gone to this place for years. It used their staple, going every Friday. My sister and I used to frequent as well, but not so much, although they are considered to be one of the healthiest chain restaurants… actually, #1, in the nation. At any rate, I’ve gotten the said loopy waitress and holy cow is she freakin loopy. The last few times I’ve gone their, I’ve gotten the healthy options of their menu and always ended up eating salty chicken breast that reminded me more of a salt lick than chicken breast. This place is OK.

Maybe I am used to things at Boston warp speed, but this. place. is. slow.
The food was pretty standard so this will just focus on the service.
The hostesses were pretty quick and we were seated promptly, but there wasn’t exactly a shortage of tables so this should be expected. Our waitress was sloooow. And a bit spacey. We ordered drinks and an app. She came back with the two beers about ten minutes later and asked if we wanted to order an appetizer. Uh, hello? We reminded her about the app we had previously ordered and she said she had been concerned with getting our drinks that she forgot all about it. I appreciate her owning up to the mistake– but really? Her «extreme concern» for our drinks resulted in us waiting 10 minutes for two beers.
I noticed that she kind of sauntered around. In no apparent hurry to help anyone or be remotely expedient. Could it be that way because we are in the suburbs? Maybe, but a glance around the restaurant proved while others were hustling she was really dragging her feet.