U-Haul Moving & Storage of Springfield

Honestly I cant speak highly enough of these guys. After a previously horrid U-​Haul experience with another location I figured I’d try this one instead. From the reservation to the check out to the return everything was flawless. The manager assisted me with the rental and he was as nice as he could be. No hidden charges and in and out in 5 minutes. Then, upon return, I arrived almost 30 minutes before they opened. As I pulled in an employee was walking up and assisted me with the return without complaining they weren’t open yet. U-​Haul– this is the model location of what your business should be. The one in Falls Church should be ashamed of themselves when compared to this location. Nice work! I’ll be back for sure!!!

This place does NOT support military members nor honor their word in my opinion. Was told that they were going to give a 10% «courtesy» discount since they don’t offer a military discount. Well this was told to me by a worker from the store that called me from their store. When I got to the store the «manager» Favio Burke with his pack of cigarettes hanging unprofessionally from his front pocket said «we don’t do that».
Right away I knew he was lying. I received this discount many times before from Uhaul, they adjusted the price at the store but Favio did not. I showed him my phone where someone called from this store to tell me about the courtesy discount, how else would I know about the courtesy discount since all I knew before was military discount.
Then I only had one phone number, well he asked for a second one which I don’t have. He had the nerves to say «well I can’t rent it to you then» so he threatened to cancel my reservation because I didn’t have a second phone number to give?!
Then here’s where I knew he was shady. He was installing the rental on my vehicle that was dented and beat up, so I started taking pictures of him installing it with the damage in the photo too, to prove that the damage was there prior to me leaving just in case he wanted to play «games» again and make false claims since at this point I don’t trust him. The whole time I was taking pictures he felt uncomfortable asking me «do you mind to not take pictures until I’m done?».
Why? He knew I was taking pictures to show the damages before I left with him in the picture so he can’t make false claims. I said I do mind and continuing taking pictures for peace of mind in case he tries to say something got damaged. Very shady. Then he started laughing at me saying «it’s not personal».
Well yeah, it is personal when you lied to a customer’s face, not honor their 10% courtesy discount and not answering their questions. I’ve had good experiences with different Uhaul’s before but because of Favio and his poor representation of this company, I may think twice about renting from Uhaul and might consider a Home Depot truck from now on.
These are all opinions and are my experiences.

Came here for my move even though it was out of the way because they’re one of the best reviewed truck rentals shops on the area. Definitely worth it. Everything was perfect. If you’re moving, I think it’s worth your while to use this place even if it’s a bit far from you. You don’t need the added stress of your truck not being ready.

Rented a small truck from them over the weekend. The truck looked new and was in very good condition on the inside (somewhat banged-​up on the outside). The truck was ready for me when I got there since I reserved it using their website. I only had to wait for one person ahead of me.
After I returned it, I realized I left something in the truck and they were able to find it and give it back to me.

I’ve rented trucks and trailers from this location for quite sometime now. A good friend of mine needed a small tough trailer to pick up a motorcycle out of town. Trailer had a tough shell and was great, wish they’d sell them! Staff wasn’t very assertive or friendly, but while we were inside we learned that U-​Haul actually installs factory correct trailer hitches and does hitch wiring as well. They were cheaper then the dealer and has us in and out within an hour for the install.
If you have a mechanical or technical question, ask to speak to a mechanic from the back. Front of house is a little less then informed, and the yard staff barely speaks English, and were a little odd. All and all. good job!

So color me a little bit surprised, but I actually had an absolutely fantastic experience working with these guys! They’re tucked back in an industrial park area right off of Braddock Rd near the beltway ramp, and the guys who run this office are really great — friendly, helpful, and patient.
The rental reservation process online was very smooth, and when I called to confirm the pick-​up there was really no need for me to have done so, they already had everything squared away. Picking up the truck was equally easy — I just hopped in, signed a few things, and drove away happily. Well, okay, maybe not so much «happy» as «terrified», FYI, as driving a giant truck is NOT the same as driving a Ford Focus.
Speaking of my Ford Focus, since I was picking up the truck by myself, I was very concerned about what to do with my car. Ultimately I figured that after I had loaded all the stuff into the truck that I needed to for my event, I would call a friend to take me back to the U-​Haul office to retrieve it. Well, the managers who work here were also very nicely concerned about my car as well! They told me that they were absolutely fine with my leaving it in the lot as long as I was comfortable, but that they close at 8 PM and, while they have cameras, they are new to this location and thus not too sure about what would happen overnight.
Well, as it happens, I was too tired and too rushed to end up picking my car up before my event anyway, but when I got back there the next morning, there were no issues. And the nicest part is that the U-​Haul guys honestly didn’t seem to mind that I left it there overnight. They even said they checked it when they got in that morning to make sure nothing had happened to it.
My only negative is that I rented the truck for 20 hours (the maximum allowed on their website), and so I technically had it until 9:45 AM the next morning. However, I guess they had another person reserve it at 10 AM, so they said I needed to return it by the latest at 7 or 8 AM. Which was fine, it’s kind of whatever, but since 9:45 was printed on my receipt, I just wish I hadn’t felt so rushed to get the truck back (since I still had to use it to transport some things that morning.)
Still, overall, I had a really positive experience with U-​Haul and I’ll definitely be renting from this location again in the future if I ever need to!