Tires Plus

These guys are hands-​down the best customer service I’ve had in 15 years of owning a car. They genuinely care about helping you out, always polite, always willing to accommodate you and they don’t overcharge. I recommend them to ALL my friends!

I went to Tires Plus for an inspection. They failed me because they claimed my right rear caliper was seized and needed to be replaced. In order to fix the caliper and pass inspection they wanted $ 450 all in. This all seemed very suspicious. I ended up getting a second opinion and low and behold there was nothing wrong with my caliper. This place cannot be trusted!

Two stars seems harsh because honestly, I didn’t HATE this place… I just… It wasn’t good.
I made an appointment on for noon on a Sunday for a state inspection and emissions. 1:15 rolled around and my car was still in the parking lot. Aka not in a bay. Aka not being inspected. I finally left around 1:30 to waste some time at a bar down the street. I got a call around 2:30 saying that my 2013 car had «only failed in three areas.» Did you just do a double take? So did I. I was honestly flabbergasted. Two brake lights out and I needed a new tire. I gave them the go-​ahead to get my car in passable condition and headed back around 3:30. Ok. No, I didn’t expect the car to be completely ready in 45 minutes… But I DEFINITELY didn’t expect to be sitting around for another hour! I wasted nearly an entire Sunday day at the damn mechanic. I understand the car needed work but really, the biggest issue was the time management here. I had an appointment… The car never should have taken so long to be seen!
The guy at the counter kept telling me that they only had one inspector that day. I understand that having only one inspector will ultimately cause a delay… But then why the hell are you scheduling appointments so closely together?
I was pretty skeptical of needing a new tire. I never expected to have to replace any of the tires during the duration of my 3-​year lease. The guy at the counter knew I was skeptical and so he offered to show me exactly why the tire needed to be replaced and then he did just that. I will say, his customer service was on fleek. He didn’t have to do that.
I will probably be back here for an oil change as I purchased a coupon voucher booklet to benefit the Boys and Girls Clubs of America and it’s mostly oil change coupons. Also, it’s close to my job.
I don’t know shit about cars so whether or not what I paid was reasonable or not, I cannot say. ($ 200 for 1 tire, 2 brake lights, and the inspection/​emissions) The customer service was a redeeming quality but I would definitelyyyyyy avoid waiting until last minute for the inspection or maybe getting in there early af to avoid wasting a day there.

I have not gotten tires here but I had to write a review about the terrific customer service I received on the phone. I need snow tires ASAP for a trip to New England over Christmas, but this is a difficult project with a car over twenty years old in an area where snow tires are not widely used! I called Tire Plus in Springfield, and the staffer who answered (Lindsay, I think) went the extra mile not only to see if the tires I needed were in stock at other locations, but told me about the website
which allowed me to order the tires I need to be shipped directly to an installer near me. Thank you, Lindsay!

After service was completed, they pretended they had a bonus card, but signed me up for a credit card without my permission instead. That is just a disgusting practice and disappointing to say the least.
Now, I have to worry about looking at credit reports.
On top of that, the service done was über expensive. I would probably pay about the same at a dealer. The job done on the tires was quality work.

The first time I went here was when I needed brand new tires. That was in Oct. 2011. Once in awhile I would check tire pressure to see if it needed more air. I only have to do this once. That shows they mounted the tires properly. Jay, the branch manager is always in a jovial mood. He seems to love his job. He is very informative and explains to me why I don’t need a part to be replaced because it is still good (when another service center, a Honda dealer service center told me I need to). This goes to show that Jay’s service center is honest. The service center is clean and the bathrooms too. Since that first visit, I have taken my car for emission/​inspection, tire rotation and oil changes. I would recommend this Tires Plus location to others… Thanks again Jay!

Been going here for tires over the years with no issues. Went recently to get new brake pads and roters and inspection. Two weeks later my brake line went because apparently it was rusted out. Now if they actually did the proper brake repair and inspection one would think that a brake line is something they would check. Well I tried to get it fixed and Tires Plus tried to charge me $ 425 to replace a front brake line! Since I didn’t feel like being raped I took it to a local mechanic and he fixed it for $ 150. I will never go to Tires Plus again because not only do they do a poor quality of service but they also rape your wallet in the process.

They’ve always been honest with me and have given great service. I come here regularly for oil changes and anything tire related for over 4 years. Always reliable.

Staff– was friendly and helpful buttttttt– i went in to get an oil change– they said it was going to take an hour to fix, so i waited around it actually took two hours. Other than the staff the other saving grace was that i got a ten dollar discount because i had filled out a survey… still wish i got that hour back.