Stone Parts Distributors

Unfortunately I will never do business with Stone Parts ever again, nor will I refer any friends and family to this establishment. Our washer recently stopped working and a test of our lid switch indicated that a new one was needed. My boyfriend and I called up Stone Parts who informed us the part was available for purchase. Great! My boyfriend left work early the following day to head to the south location. After affixing the new lid switch we became aware that this did not remedy the situation.
I asked him what the return policy was and he noted that a sign on the wall specified a 5 day return. Keep in mind there was no elaboration on their policy on their website or anywhere aside for this sign; no mention from their employee at the counter «by the way so you are aware this particular item has such and such return policy.» I came into the store to return the lid switch only to be denied by an employee because it was a «used part» and they do not accept «used part» returns. Under normal circumstances I can agree with the logic of this policy but the switch was opened and tried on very very briefly!
We are extremely disappointment by the poor customer service from this company. My boyfriend and I very well could have purchased this part from Amazon for a few dollars cheaper with a simple return, but decided to take our business locally, which has led to us being jipped from our money. Not only do you give your customers 5 days to come back to return product, you charge a 20% restocking fee, and are only operable Monday thru Friday from 8 – 5 pm. So we each took time off from our work day to come to your store to purchase the part, and then take time off to be denied a return over the simple fact that the package was opened despite being in brand new condition. For goodness sakes we affixed the switch to our washer for merely 5 – 10 minutes at best. All things aside we now have zero intent to take our business to your local stores if this is the type of policies and practices you have in place. I’m just completely dismayed that this is the desperation you have to keep $ 30 dollars.

We called all over for a small gasket for the globe that goes over the light in the oven of our cook stove. Everyone had to order it and were high in price and the shipping & handling was added at almost half again the price. Then we called STONE PARTS. They were minimal in price and shipping was $ 1. They have just made a customer for life. HIGHLY RECOMMEND them!!!