Springfield Overhead Doors by Hart

The garage door company at Lincoln and Jefferson in Springfield, Illinois was given the job of installing a new door. After accepting their bid for door and it’s installation… nothing but problems on their end. Had to make several calls to make the appointment. Never called me. Installation day they sent two door techs. Spent hour to set up heater. Cut out holes for door hardware in two separate panels. Installed both, one panel with door hardware and other panel with holes. Said they would replace at later date. They did not. Install technician ran into problems with door as they did not order correct parts for install. Left as soon as things did not work out. Door was left halfway up, halfway down. Door hangers were left unattached. Owner said they would be back with correct materials and replacement panel. Two months later several attempts to get them to make all good I called. The Springfield Overhead Door Company said they forgot. Then they said in order to finish job they would need another $ 800 on top of the first estimate to finish. This was unacceptable. Called the other Overhead Door Company. Long story short. The new garage door man repaired the hangers, balanced the door and taped up holes in damaged panel. No charge. He was embarrassed for the job his competition had done. He fixed everything Springfield Overhead Doors had contracted to do and did not. So go to Overhead Garage Door for your next project. They will finish their work and any competitors work who doesn’t.

Be careful when getting a quote as they add hidden fees to the overall bill. Also, the service technician was not personable nor did he fix the door. They have been called twice. The last time they were called the door only worked for two weeks before the same problem occurred again. We will call someone else. I would never recommend this company.

My garage door was stuck halfway open. Someone I know recommended Springfield Overhead Doors Inc. I called on a Monday morning. I did not expect to be able to get someone that day, but I couldn’t get anyone the next day either as they stop working at 4 or charge you time-​and-​a-​half, so I made an appointment for Weds. at noon.
The woman I spoke to told me «I can’t guarantee we’ll be there right at noon, but we’ll be there as close as we can.» I was told this at least 3 times during my conversation. She also mentioned that the serviceman would call us 10 or 15 minutes before he came over.
On Weds. my husband took some time off work to be home when the serviceman arrived. He waited until 12:45 and called to find out when someone would arrive at our home. The person he talked to was very rude and told him that the serviceman was not guaranteed to show up at noon and that they could not give us an exact time for a service call. My husband could not wait around all afternoon for someone to come, he was going to have to work a full day and had made special arrangements to work later so he would have the time at home for this service call, so he cancelled the service. (Apparently the dispatcher did not inform the serviceman because he called to say he was on his way at 2:50.)
We understood that we would not have a serviceman at our home at noon on the dot. However when we were told, «as close to noon as possible,» we expected someone to arrive between 12 and 1. 3:00 is nowhere near noon on my clock. We will not be calling to reschedule.
Perhaps part of the blame is mine because I didn’t press for an actual time the serviceman would be there by. I didn’t realize how ambiguous «as close to noon as possible» would be. Either way, I won’t be recommending them.