Springfield Ambulance Corps

Background: My mother had to be transported from her home with my sister in the ambulance with her. She had to be intubated so her dentures were removed. When they got to the hospital, the persons that work at Springfield Ambulance put the dentures on the emergency room bed (unaware to my sister) instead of giving them to my sister, a nurse or a table in the room. The dentures went missing. When we realized later the dentures were missing, we called the Springfield ambulance and they admitted they accidentally left them on the bed.
On 11/​19, I sent an email complaint to President, VP, Secretary and Finance personnel explaining situation and asking them to accept financial responsibility for replacement dentures.
By 11/​21, no response so another email was sent asking them to at least acknowledge that they received my first email. They replied on ¹¹⁄₂₂ simply stating that they received my e-​mail and that they were looking into the incident.
By 11/​24, no response so another follow-​up e-​mail was sent to the President (Kelly Sweeney) asking when I could expect an answer to my situation.
By 11/​26, no response so once again ANOTHER e-​mail was sent explaining that there needed to be a sense of urgency on their part in order to aid in my mother’s recovery process (teeth are needed to chew food!). In that e-​mail I mentioned that I would be posting unfavorable blogs and would be wearing a sandwich board protesting outside their facility.
On 11/​27, I received a response stating «Please forward the bill to my attention at 201 Saxer Avenue, Springfield, PA 19 064.» They did not give any explanation but what is more sickening is that they did not even offer an apology.
I sent another email to Kelly prodding for an apology and was told to send a bill and to stop sending harassing emails to her.
In my opinion this company lacks a general care for their patients. Also I would expect members in their organization at those higher levels would be a little more responsive and at least offer an apology.
A complete disgrace. If you have no care for your patients, then get out of the business of «caring for patients».