Sheehy Ford of Springfield

Terrible communication did not even get my plates till the day before the temporary tags expired due to them not informing Kyle that I needed to get an md inspection done and then today 2 months later they call and say I need to pay them 300 more on a credit card for taxes that were due to the car like I can just woop out 300 bucks after them talking me into a car payment that I could barely handle as it is. If you have a choice on a car you want do not go here and the processing fee of 600 is way above the normal 100 at most dealerships it’s a hidden fee for the most part.

Quite possibly the worst car dealership I have ever interacted with. Sales personnel are great — they answer all of your questions, they are attentive, they try to show you everything about the car that you want. I personally worked with Dennis and I would recommend him to others.
When it comes to «haggling» or price negotiations… THEY WILL RIP YOU OFF. First, on my trade in, they offered me $ 13,000 for a vehicle that had a KBB value of $ 17,000. I laughed at their offer and walked away a which point they then offered me $ 15,000… literally a one minute difference of $ 2,000. I knew I should’ve walked away then…
In the end, they «gave me» $ 17,000 for my trade in and we agreed on the price of the new vehicle, we shook hands and signed the deal slip.
I go through all of my paperwork in financing — which took at least 2 hours, completely bullshit. I walked about, after spending 6 hours there with my new F-​150.
As soon as I get home, they call me and said there was a problem with my paperwork that I actually wasn’t charged the correct price. I go back up there, and they said that the amount I signed for is $ 2,000 less than what it should be — so I have them explain how this happened. Below, is their response:
«Well we actually gave you $ 15,000 for your trade in and added the $ 2,000 to your new loan but the pricing person didn’t relay that message to finance so finance just gave you $ 17,000 for your trade in.»
I know this is a tactic used by sales people, but when I tell them upfront I don’t want to roll over any money to the new loan and when you sign a deal for something you then can’t go and change it. One person, Roger Abboud, was trying to sneak in numbers — he was so sneaky his fellow co workers didn’t even know he was doing it! He broke a deal, he is shady and has no remorse. He even ran out of the Dealerhship when i came back…
So after further negotiations, we talked and they threw in some bonus things for me like oil changes, tire rotations, bed liners, etc. I leave, after another 2 hours, and I’m still furious with my experience.
Dave Perrin — General Manager, his title might as well be Useless Shady Shitbag. He walks around the Dealership, doesn’t talk to his customers in fact it looks like he avoids them! He doesn’t smile, doesn’t greet people and when there is a concern, he hides out of sight. Numerous calls to him and I wrote a lengthy e-​mail and I was ignored. Dave is about money, not repeat customers, not customer service and not worried one bit about his employees actions.
Two weeks later, I contact Mr. Sheehy himself via email at which point he made Dave Perrin call me, just to listen to my concerns. No offer to «make things right,» no apology and no remorse at all.
Sorry for the lengthy email but I want to deter as many people as possible from going here, there is a reason why they have 2.5 stars.

My experience here was horrible. I found nothing but shady business practices. The salesmen I was stuck with was disrespectful to say the least. I bought a used car and was promised that a couple of issues would be fixed that, still to this day have not been resolved. I would not recommend this place at all. One of the worst experiences I’ve ever had at a dealership. The only plus that came out of this is that from the door, I knew this car was a gem and it’s mine now. As to the whole action on the purchase of the car, very unpleasant and I would never go back there for anything.

Bought a 2016 Explorer last month. Had done my research, gotten my own financing and had a check in hand. Unfortunately, Mike was my salesman. He was not very knowledgeable and when he didn’t have an answer, he either lied or got defensive. One example was that they wanted my social security number and when I asked him why, he said it was for registering the car. Like a dummy, I believed him but found out later that they had run my credit through multiple banks. I already had financing, which they knew. So I now have multiple hits on my credit. And he was downright rude a few times prior to the «sale». I should have walked out then but liked that they were close to home.
A week before my tags were to expire, I called the dealership for two days in a row. Kept getting transferred to different voice mails and being told somebody would call me back. Two days before they expired, I called and demanded to speak with somebody. I got Mike. He told me he would «look into it the next day and get back to me». I said heck with it and drove over there. When I walked in, he was sitting around chatting with a co-worker…obviously not busy but totally unwilling to help me when I called. The manager and tag/​title person helped me out immediately and gave me another set of temp tags.
My tags finally came in and on my way there, my tire sensor light came on. One of the sales guys checked and said it looked like the sensor was bad… and took my name and number so that the service department could call me back the next day. It’s been three days and guess who hasn’t gotten a call? It’s a shame that their customer service, which is not the best to begin with, completely stops after the sale.
I did like the finance guy (even though he ran my credit). He was friendly and personable. And the receptionists I spoke with were friendly as well. Honestly, I wish I had bought somewhere else. I LOVE my Explorer but I’ve already had so many problems it’s ridiculous.

I ended up buying my Ford from a competitor but I cannot say enough good things about Luis at Sheehy. I was in the market for a new Fusion when I totaled mine thanks to a suicidal deer. Luis listened to my wants and worked diligently to find me a great car for the price. I highly recommend giving him a call and seeing what he can offer. I know I will be contacting him when I am ready to buy my Explorer.

I’ve been to Sheehy Ford twice to have my 2013 Ford serviced. I don’t plan to go back. Both times the service department seemed somewhat disorganized. Each time I knew what service my vehicle needed. In both cases I received the follow-​up call with the up-​sale routine. We noticed your vehicle has X miles… we recommend you do these additional services, etc. I guess that is routine for the industry. But during the last visit, they were not able to complete the service I requested. However rather than tell me that when I dropped the vehicle off they waited until the other services we done. I spoke to the service department three time before being informed they couldn’t complete my service request. During the first two conversations I was told no problem everything will be taken care of. But an hour before they closed they called to tell me sorry our machine is down and we can’t complete the service today. After speaking with the service rep I decide to take the vehicle elsewhere. When I picked up the vehicle I was told the machine had been down and they didn’t know why the previous service rep didn’t tell me that when I dropped the vehicle off.

I would give this dealership zero stars if I could. The sales department is a mess. They are unorganized and incredibly rude.

The used car department is consistent with what you would expect a used car department to be. Crooks. Inquired about a vehicle listed on their website. I was told it was in the «inspection process» and would be ready in a few days. Over a week later I called and it was still not ready to be looked at. Finally had a chance to take a look and was somewhat interested when I realized the truck has some issues. There was some play in the front end (I suspect sway bar bushings or a ball joint), the parking break light didn’t illuminate on the dash and the front manual locking hubs were seized and inoperable. I was told that they would have the shop look at these issues and get back to me. A week later I was told that they were not going to fix any of the problems and that the vehicle was to be sold «as-is»…meaning they were going to throw it back out on the lot and wait for someone with less knowledge to buy it. This vehicle was not up to par with VA Inspection standards and should not have passed. STAY AWAY.
I will however give me sales associate 5 stars. He was awesome.

Had you asked me last month where to go to buy a Ford I would have raved about Sheehy Ford in Springfield. WOW… what a difference a month makes! Last month my husband and I bought two vehicles and seriously could not have been more pleased with our sales person, LaQuisha, and the very pleasant experience we had. We needed another car for one of our teenagers and of course went back to Sheehy. When my husband sent an internet inquiry he got a call back from Diego. Diego is no LaQuisha! He clearly wasn’t Ford savvy. The phone was abruptly handed over to one of the managers Daniel Smith. A cat must have had his tongue because he couldn’t answer any of my husbands questions either. As with any customer, my husband became extremely frustrated because he felt they were high balling him on a lease. Customers can very easily go to the Ford website and use the lease calculator to figure out what a monthly payment might look like on whichever car they are looking at. Ford makes it very easy which is great! Diego and Daniel Smith were quoting us $ 60 over what the Ford lease calculator told us. Also, it is NEVER okay to end a conversation with a repeat customer with «Have a nice life!»… Daniel Smith… shame on you! How unprofessional! Later that evening my husband received an email from Diego yet it looked as though it was from the GM there, Dave Perrin, which stated that he, Dave Perrin, reads all the emails he receives and responds to them personally. This seemed a little fishy. A few days later my husband sent the GM (Dave Perrin) an email expecting a response since we had been informed that he responds to ALL the emails he receives. Crickets… we are still waiting… My husband did receive several calls from one of the other managers there, Scott, who quoted him an even higher number than Diego and Dan Smith did. Bottom line is don’t waste your time with these guys! If they only have one knowledgable salesperson on their floor out of 25 then they won’t be in business long. Hear that Vince Sheehy… your Springfield dealership needs some help. Pay attention!

I recently bought a car from Mary Miller at Sheehy Ford. Unlike the stereotypical car salesperson, she did not use high pressure tactics. Instead, she worked with me to get the exact car and features I wanted. She is so pleasant to work with that my spouse bought a car from her too! If you’re looking for a Ford, ask for Mary at Sheehy!

A further update. I finally got an appt by calling in an speaking with the service mansger but when I got there, there was no record of an appointment. Also, since it was very busy, I was to be put at the back of a very long line of later appts and walk ins. I asked to speak to the service manager in person, but realizing that it would be a long wait (this is what the service staff were telling people who walked in after me), I just gave up. The manager was busy because the techs were shorthanded, which was more important than my issue. The manager did meet up with me as I was leaving and confirmed that there was no reservation in the system for that day. After over an hour of all this, we set a new appt for next weekend. I’m hoping for the best. I still feel that Sheehy has oversold its VIP program. The techs certainly are hard working but you get the sense that they just don’t have the manpower to do all the services scheduled for current VIP members. (VIP allows you to prepay for all your scheduled services for 5 years at the time of purchase.)

Great customer service! Sheehy takes a lot of the stress and pressure out of purchasing a new car. They have upfront low prices, the staff was knowledgeable and professional during the entire process. Five star review well deserved.

This review is for the salesperson Holt. Direct, straight to the point, friendly. Never felt rushed or pressured. My wife and I are looking at different cars. If we decide to land on a ford on the terms we want through financing we would come back here and work directly with Holt, great guy. Appreciated his service after an awful sales pitch from another sales person on the floor. My unsolicited advice: Come ready with the research of what car you want and what financing terms work for you. I feel that has helped us plan, negotiate accordingly, and come in with confidence.

We drove down from Pennsylvania to Sheehy Ford in Virginia because they had the car I wanted (Ford Fiesta) at a fair price that I couldn’t seem to get at a dealership near my home. We were, understandably a little late (15 minutes) after driving for three hours and barely getting through DC traffic without having breakdowns.
When we made it to Sheehy, we were eventually met by Chris, who seemed less than pleased that we were there. We asked to take the car we were interested in for a test drive. Normally, the salesperson, when asked to come for a test drive doesn’t say «If you really want me to, I guess, but I don’t want to go». I requested that Chris sit in front with me in anticipation of going over the dash controls, buttons, and directions since we are not from the area, etc. which he refused to do. I had to constantly ask «What does this do?» «How do I do this or that?» «Where am I even going??» and got little to no feedback. When I spoke to him over the phone that morning, I said that I was interested in the Fiesta mainly for the cargo room as we have an older dog that we haul almost everywhere with us. He never once went over any of that or even bothered to show us the cargo room or how to manipulate the back seats to achieve said cargo room.
Never-​the-​less, we decided to purchase the car. I really wanted to walk since I felt that I /​we weren’t being treated well at all, but the deal was just too good, so I sucked it up. I also noticed at this point, that Chris apparently had several deals going on at once while other sales people were sitting around idle. Honestly, if you cannot accommodate your clients or even pay proper attention to them, get another sales person. Not to mention that every 10 minutes I was being plugged to «give us a five star review on Google». Not «Do you have any questions?» «Is there anything else we can go over?» No. It was all about getting the Google review.
Soon, the sales manager, Don, came out to discuss financing and in the first two minutes of meeting us he felt comfortable enough to say f**k about a dozen times. Listen, I’m from Jersey, I can curse with the best of them, but c’mon. We’re sitting here getting ready to give you $ 15,000, have some respect for us as customers. Oh, and more requests for a Google review.
So we end up in his office to go over finances. First, Don, while trying to get buddy-​buddy with the small talk, tried to have me sign all the paperwork before even going over the numbers with me. I even signed a few documents before realizing — HEY! It really felt like someone was trying to pull a fast one. I half expected someone to sneak in and steal my wallet. We have a strict budget, we made this known. We also make it known that we are not even remotely interested in any kind of upsells, extra warranties, etc. Apparently this goes in one ear and out the other because not only did he try to sneak an extended extra care warranty in, but also a paint and fabric care plan and a dash mounted camera! For real? FOR REAL! Also, I should mention that I was pre-​approved for a loan at a very good rate, when he is entering all of the info for our financing; he added a higher rate, like an entire point higher. My fiancé called him out and I decided to call my bank right there to see if they could work with me to get the slight amount extra I needed at an even better rate. Well, wouldn’t you know that as soon as I pulled out my phone and dialed, the rate magically dropped!
Finally, I get in the car to drive home. It’s now 6pm, we left Philly at 11:30am. I’m hungry, I’m tired, I just want to be done and I have a three hour drive ahead of me. Then, the dealership manager comes out to see how we did… wait, no, I’m sorry… HE CAME OUT TO ASK US FOR A GOOGLE REVIEW! They asked us to write a review if we felt we had an exceptional experience. We felt we did. It was an exceptionally awful experience.
About 30 days after my purchase (March) and I STILL did not even have my plates, I call Sheehy back to see where they where. **SIDE NOTE** a week after my purchase, I moved. I told them I was moving, gave them my new address etc. They had no record of my address of any paperwork regarding my plates. I called numerous times and was hung up on each and every time until I called the Virginia Motor Vehicle Dealer Board to intervene, which they did (this is now May). I ended up having to fill out new paperwork (which I offered to do months ago) and after numerous calls and emails, finally got my plates in June. Good times.
I was not even going to bother posting this, I was going to just suck it up as a lesson learned, BUT… they keep email spamming me! I’ve unsubscribed (to something I never subscribed to in the first place) and yet the spam keeps coming. So, here is you review, Sheehy. Suck on it!

My fiancé and I went here to buy our Ford Fiesta, the only thing that sold the car was the internet price. Our sales guy Chris was working a new vehicle sale when we arrived, even though we had an appointment with him after driving 3 hours to get there. Chris wanted to multitask. We should have known then, but we pushed forward because we loved the car and the price was very very desirable. Once we decided on the purchase, we were introduced to the finance manager for the numbers and warranty talk. The finance manager saw that we were younger, so saying «f*ck» in every other sentence was his angle, even bringing up that he couldn’t wait for his blunt after work, all the while trying to deflect up-​selling of every extended crap warranty under the sun, but he’s your buddy right? All is good, yeah no. Long long story short, this was the worst experience buying a car anyone could ever have. There had been issues with how they filed the registration that dragged this whole thing on for months, no one had wanted to accept further responsibility since the purchase, a fend for yourself attitude if you will. FINALLY we had very nice gentlemen from Sheehy’s corporate office help us, but only after a compliance officer from the Virginia Motor Vehicle Dealer Board contacted them. See the below link. Apparently Sheehy of Springfield has a long running history of not doing their job according to the state.
Look elsewhere for your next vehicle, new or used, you will thank yourself later. Don’t let the positive reviews skew what is really happening here. Literally as we were pulling out of the dealership, we were asked if we could put a positive review online since high reviews are gold to them. Well Sheehy of Springfield here ya go.

My wife and I were looking to purchase two new XV Crosstreks and sought the Best Price Guarantee through a club membership. We received the certificates for the best price and the information to three separate dealerships nearest us (Manassas/​Alexandria/​Springfield). I took the liberty to email each listed representative and knew that I would select whichever person responded the most promptly and who conveyed to me that they were as interested in selling the vehicles, as I was in purchasing them.
The representatives from both, Manassas and Alexandria did reply to my email but they did so with such a lack of enthusiasm that I had absolutely no problem selecting to meet with the representative at Sheehy Subaru of Springfield.
The representative, Chris LaPorte, who I am super glad to say is now our salesperson at Sheehy Subaru did EVERYTHING right! From the moment he personally contacted me by phone to the attention to detail he paid in making sure our vehicles were delivered timely, pristine, and with every option we asked for duly attended to. And, even though our best price certificates were for the Premium models and we opted for the Limited models, Chris worked with us on pricing, to meet us at a point we were satisfied.
(It is worth noting here that we know, generally speaking cars are certainly overpriced by today and the manner in which costs are set is definitely not in a customer’s favor. But, we also realize that, that is something although recognized by us, we do not count it against a salesperson who is caught up in the «game.» Especially when the salesperson is working to earn one’s business.)
Chris was exceptional. He was never condescending or patronizing but instead respected us as the customers. He sought to determine what we desired in the vehicles and quickly worked to show us our options. A real class act, gentleman, and seemingly genuinely friendly!
Having purchased 12 new Nissan between 2000 and 2013, we were devoted Nissan owners. However, the recent designs of Nissan vehicles has been such a letdown to us, that we sought a different solution. In purchasing those 12 vehicles over the years, we had two experiences where we felt completely satisfied with our salespeople. Now, we are glad to include Chris LaPorte in this number of excellent salespeople who went the extra mile, made us feel important without patronizing us, and showed us that he is in the business of selling cars.
Thank you, Chris! (and Sales Mgr, Ken McAlpin!)

One of the worst dealership experiences I have had, both sales and service.
Sales:
I got a call that they needed some used explorers and wanted to get people into new ones, blah blah, marketing ploy. Whatever. I know all dealerships do this, no big deal. I had a 2012 paid off limited explorer. They offered me waaay less than kbb fair value for an excellent condition car that was paid off and fully loaded. Again, whatever. What gets me is they get me into a demo that they swear up and down was the dealership owner’s personal vehicle. When I was moving car seats and other items over I realized the all weather mats weren’t in the car. «Oh yeah, they are in the back I checked and saw them back there» says the sales rep. A few minutes later I open the back to put the stroller in… Not in there. «They were definitely in there». Tell me they can order them or I can take them out of my trade in. Decided to take them. Next day I’m driving out of town and the gps doesn’t work. No SD card for navigation. I call and am basically accused of stealing it out of the car. I just traded in a $ 45k car that was paid off in less than a year. Why do I need to steal a navigation SD card. I also notice some really bad vibration under braking like the rotors are warped. Which brings me to service.
Service:
First off, I’m told that the brakes check out fine. Not long after I get a recall notice for something fuel related. I bring it in and mention that I have smelled fuel. They tell me it’s fine and I say I want it replaced under the recall. They tell me they don’t have the part and they can order it in and send me on my way in my smelly car. Fast forward to my car being cordoned off by the fire department in a parking garage because it is leaking fuel at a rapid rate. Car gets towed to a different dealership who can’t understand why they wouldn’t do the warranty repair and can’t comprehend Sheehy putting my family’s lives in danger. I was told another day driving that and my car would have been up in flames.
Also, it turns out that sales never put in my extended manufactures warranty. And guess who won’t call me back to take care of it? Even though I have the receipt proof of it and everything. Take your money elsewhere unless you are looking to buy a headache. I understand that cars will have issues, I don’t understand that the places that sell them won’t stand by them.

There are some reeeeally bad reviews on here, but I had a very pleasant experience at Sheehy Ford. I took my yellow Focus, Buttercup, in for her 15,000 mile maintenance. On Monday, after a disastrous scheduling miscommunication at Koons Ford in Seven Corners, I scheduled an appointment over the phone. On Tuesday, I received a reminder phone call, and on Wednesday, I took ‘er in.
The setup was a little bit confusing in front of the Service area because there were several unmanned cars out front, but eventually I just kind of lined up my baby and then went inside. Everyone at the front desk was busy when I arrived, but they assured me they’d be with me soon, so the acknowledgement was much appreciated. After a few minutes I was checked in and then brought to the waiting area, which was impressively clean and comfortable, and had the coolest coffee machine ever. It made me a latte!
Free wifi in the waiting room made the time pass pretty quickly, and I was up and out of there about 45 minutes later. The service manager did try to upsell me on a tire rotation service thing that I didn’t quite need yet, but didn’t push me too hard which I appreciated. And because of my pre-​paid maintenance plan and warranty whatnot, my service didn’t cost me a penny!
I also received a follow-​up call the next day to make sure I was happy with my experience, and I assured them that I was. I definitely plan on taking Buttercup back for her next checkup!

Worst Service place ever! I came here with an engine malfunction and issues accelerating and they didn’t help me at all. Instead they told me to go somewhere else. I ended up getting my car towed to a different dealership because I was to scared to drive my car.
I will never ever go here again!

I recently purchased a certified used 2012 Fusion and had a nearly perfect car buying experience. The price was very fair, and in fact was below Kelley Blue Book and Consumer Reports expected pricing. The salesman, Derek, was very casual, laid back, and friendly. They were able to match the interest rate from our credit union, making financing simple and easy rather than waiting for the financing to be finalized. They didn’t try to play games and were honest and transparent in dealing with me. Oh and I won concert tickets in a radio station promotion as I was leaving the dealership. I’m hoping not to buy another car for many, many years but would go back here next time.
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