Shamrock Enterprises of Va

Great job. I gave my trust in the beginning of the process since I am clueless of any home repair or update details. I’m glad I did.
First –They were quick to respond to a tree falling on my house despite the holidays and bad weather. Once they put on a tarp I felt better.
Second-​They handled the repair keeping me in full communication (sent me pics while I was at work so I could see progress).
Third — They were timely and my insurance company raved about their work so I also had them redo my bathroom and a few house and deck repairs.
I was very happy with everything. They did what they said they would on schedule as promised.
My boyfriend works in New York and visits about every other month. He is knowledgeable and called them to clarify a few things after the work had finished. He was very pleased with the answers and gave me a thumbs up to call them to redo my kitchen. Saving money but looking forward to working with them again. They made it easy for me.

Top notch. Quick response and great work. I’m glad my insurance company sent them out.

Horrible. Terrible work that did not correct a leaky roof and when I called them two years after, they refused to call back. My insurance who recommended them initially has removed them from a recommended contractor as well.

Their website states «Drawing on a unique knowledge of the insurance industry…», by which I believe they mean how to ensure they part the insurance company from their money while doing the least actual work possible.
In other words, stay away from them. They’re horrible. It took over 3 months for them to do a simple dry wall repair and install new flooring after some flooding. The only time the called or returned calls was when the started looking for their money. (The check to pay them had to be endorsed by me).
They still haven’t done the punch list items since I gave them the money. They’re part is done, never mind shoddy work.
I can’t recommend them to anyone. If I had to do it over again, I would have told my insurance company (USAA) to give me the money and I would hire my own contractors. Stupidly I thought that anyone they endorse would do decent work.
Ha.

Stay away!!! We had our bathroom totally redone, which included taking out the ceiling, moving walls, and building a new half bath, in addition to redoing a full bath as well.
The process was such a disaster. The project manager at Shamrock misled us the entire time, told us what we wanted to hear, and refused to be honest. We actually liked the sub-​contractor that did the actual work, and we learned that he got paid a tiny fraction of what we gave to Shamrock, so we will be cutting them out in the future.
The work was never completed. We still have wires hanging out of the wall, which Shamrock is refusing to come fix. A few months after «completion» cracks started to appear, and the shoe molding started to come off the walls. We then had a leak in the ceiling where they had redone the plumbing. They sent someone out, and he said that it was not their problem, despite the fact that they had put in all the new plumbing!
It is now a year later, I have called on multiple occasions trying to get these items fixed to no avail. I emailed them pictures of the problems, and keep pestering them, and I still have not heard back from the guy who is supposed to come assess it.
What an absolute nightmare.

(Why can’t I post ZERO stars for the rating?) For your own good, I RECOMMEND THAT YOU AVOID THIS COMPANY!
*USAA shouldn’t be sending any fellow service members to this company.
Our insurance company gave us a choice of either the money or a referral to a reputable contractor who would perform major repairs. Instead they sent us to Shamrock. This contractor was «to sit down with us and make sure we felt comfortable at every step of the way through our recovery process.» All of this followed a dishwasher flooding incident resulting in damage to two full floors of our home. We lost our kitchen cabinets, wood flooring/​carpet on main level, ceiling/​walls and carpet in basement (along with the basement kitchenette following further damage during water mitigation). Since we had considered an eventual remodel at a later date anyway, we decided to attempt a recovery and remodel at the same time. We asked our Shamrock-​assigned General Contractor, point-​blank, in person, «Can you help us recover and remodel at the same time while keeping our money and the insurance money straight and above board?» He said he would, but he did not.
We didn’t realize until nearly three months into the project that Shamrock was not going to act as our overall project manager – my wife had to do that.
Here’s what we got:
— Workmen from Shamrock fighting in our house and yard
— Obscenities discovered, written in black marker on the framing in the kitchen following demolition (Does it matter who wrote it? What kind of person leaves foul graffiti for the homeowner and children to discover?)
— Regularly unscheduled Shamrock subcontractors showing up without notice, without the proper tools, without any paperwork
— Subcontractors walking off our job because of poor communication from Shamrock about the work scope so the schedule was a constant mystery for us
— Days without communication from any level of supervision plus misinformation about how to prepare for some teams of subcontractors plus surprises over and over
— A torn-​up kitchen for over four months and strangers in and out of our home all summer long. (Damage occurred April 29^th; the kitchen was usable again by August 20^th and the relationship between them and us completed mid-​October.)
— Pressure to accept shoddy workmanship which was constantly rejected
Here’s what we didn’t get:
— A good estimate before work began. I didn’t know how much this job would cost until the end. I’m not talking about a rough estimate, I had no idea! Even on the day we signed the insurance check, we were presented a different total cost than we had discussed the day before!
— Someone to coordinate all the subcontractors – which meant we struggled with problems such as our under-​cabinet lighting was the wrong kind for our cabinets, and our faucet was too large for our sink, so we had to buy $ 300 in additional molding and installation plus a new $ 200 faucet to replace the original new faucet.
— A signed contract (Be careful about this one – it makes it hard to sue if you don’t have a contract. But when the workers show up at your door, ready to give you back your long-​missing kitchen, what are you supposed to do?!)
— People we could trust to help us repair and remodel our home
— Communication about the process, the paperwork, the subcontractors, the things that were happening on site, and the permit requirements in Fairfax County
Here’s what we lost:
— Our spring and summer because my wife had to be on site every minute of this project to answer questions asked by subcontractors. Nothing was ever on paper except for the cabinet placement which was done incorrectly. After demanding that the cabinets be hung per the cabinet salesperson’s design, Shamrock’s response was, «I’m here to talk you out of moving those cabinets because I wouldn’t have even noticed.»
— Over $ 1,000 spent on a Professional Project Manager to help us get the work moving and the subcontractors managed on site.
— Over $ 350 paid to bring in a close family member from out-​of-​town to help my wife. She became completely exhausted from trying to balance our family and the recovery/​remodel while I was on an unavoidable business trip for my job in the military.
— Over $ 500 spent on unreimbursed food expenses because we had to eat out for so long and the insurance only covers a percentage of that cost.
— And finally, $ 75 for the home warranty call that revealed that after everything was done, that dishwasher wasn’t even hooked back up correctly!
The kitchen is done, but the emotional toll and misery we suffered made it simply miserable. We communicated our dissatisfaction with the owner, but he failed to respond in any way. Surely, he doesn’t mean to run a business like this one is run.
After requesting compensation for what we can measurably account for and being met with silence, we are seeking legal advice. Let me be clear: in my opinion YOU SHOULD ABSOLUTELY AVOID THIS COMPANY!
How are they still in busines