Ruby Tuesday

I’m giving it 2 stars solely based on my experience at the bar, not the food or dining experience, as I only came in for a quick drink and possibly an appetizer. I say possibly an appetizer because I never made it that far.
It was early afternoon when I walked in and sat at the bar. There was an older lady on the other side of the bar who looked up at me and went back to reading. I soon realized she worked there because she was behind the bar refilling her water and went back in the kitchen afterwards. 5 minutes go by. The manager on the floor looked at me several times in passing and even went behind the bar to do something yet not once said that someone would be with me or even offer me a menu or drink. 10 minutes go by. A woman walks in and sits 2 seats away from me. The bartender magically appears from the kitchen and greets the woman who just came in. She was offered a menu and something to drink. 4 more minutes go by, and for those of you that are counting, it’s been 14 minutes at this point before being acknowledged. I was about to internally lose it and walk out as I felt the blood boiling higher and higher. FINALLY, the bartender looked over at me as if I just plopped down and said she would be with me in a minute. Gee, thanks! One more minute, I don’t mind, I’ve only been waiting about 15+ now, just to get some sort of acknowledgement from someone in the restaurant. All in all, I just got a drink and left. I wanted to get an appetizer but wasn’t about to take the chance of having it come out 45 minutes later and wrong. The lady next to me ordered a salad and the bartender rung it in wrong so, I left and went to Media.
Now don’t get me wrong, I’m not blaming one person nor am I discrediting the fact that things happen in the restaurant business, believe me, I’ve been in it for nearly 20 years, but you never make a customer wait, especially when they first arrive. At least a manager or someone else should’ve said to me that someone would be right with me, knowing I was there sitting by myself at the bar — the only one at the bar! The awkward stares that the manager and elderly lady gave from the start made me think that they either didn’t know what they were doing or simply didn’t care.
I hope someone at Ruby’s reads this because it starts with management and proper training. This isn’t the first time I’ve been a bit disappointed, as well as friends and family with similar experiences not only at this Springfield location, but others. I hope things change soon because Ruby Tuesday has potential. They just can’t seem to ‘get there’…

This is a great restaurant and their shrimp fondue omg!
service is quick in this particular location and the restaurant almost has a «retro» vibe :)

I’ve never been a huge fan of Ruby Tuesday, and I hadn’t been to one in years. We only ended up coming here because we got a gift card and figured we might as well use it. I ordered the ruby relaxer cocktail, which I would recommend. It was some type of fruity drink with vodka and rum and it was really good. There is also the option to upgrade it to a large for a dollar more which I wish I did. We also has the delicious free cheesy biscuits. We ended up just sticking with apps and ordered the chicken quesadilla and some type of appetizer sampler. The chicken quesadillas were great. The appetizer sample came with chicken fingers, fries, mozzarella sticks and spring rolls. Everything was really good and much better quality than expected from this type of place. The best part of our experience was our waiter, Richard, the level of service he gave was above and beyond that of a typical chain restaurant. After our experience, we may come here again for a casual meal.

Standard chain restaurant food.
Everything was adequate-​just what you’d expect.
Hostess and server were extremely nice and accommodating.
Size of soup with the «soup and salad» combo could be bigger.

I don’t think I have ever had a bad meal at Ruby Tuesday! I have had nothing but experiences here. My husband and I come here every so often for dinner. We always leave satisfied with the entire experience.
Every time I come here, I order the same thing. I order a steak every time. I don’t like to order steak at restaurants because most of the time, it comes out undercooked or burnt. However, this Ruby Tuesday gets it right every time. Although it is cooked correctly, it doesn’t need more flavor. That’s nothing that a little salt and pepper can’t fix!
Also, the drinks are awesome! They add just the right amount of alcohol, without making you feel like you’re going to drink it and fall over as soon as you leave the restaurant. Every drink I have tried here tastes wonderful.
I will be back again!

I hate chains for the same reasons many of you do. I much prefer to give my money to the little guy, as opposed to big corporate guy living in another part of the country. However, fair is fair and RTs is actually pretty decent with friendly, attentive service, in a relaxed, casual atmosphere.
It is also good for kids. On Tuesdays, they have Kids Eat Free. That works out well if you have small children. They give you crayons, and usual stuff to keep kids occupied.
I must say, they have an excellent salad bar. It comes free or almost free with many/​most/​all? entrees. Well worth it. The steaks I have gotten have been tasty and the veggies fresh.
Standard booze selection as well. Prices are decent.

Very disappointing. Sorry I fell for the coupon. Service fine, but food completely unappealing. Salmon grilled, then seemed to be just smeared with sauce. Thinnest ribs imaginable and boring. Jamboulia is supposed to be rich with Cajun spice… nope. With so many choices, this is no longer one of mine.

Well, it’s not bad but if you you’re a beer drinker, make sure they give you a full Glass of beer. They will short you on the glass and tell you it has to breathe. The other thing was o n9ticed they didn’t offer to correct anything. Does that bring me back here.? I think not.

By far the worst take out I’ve ever had. It took me 20min just get the food and check out. Instead of the manager staying next to bar tender to ring me out he kept walking away making the process take forever I will never order from them again.

Visited: Friday — February 13, 2015 — 7PM
I wrote a tip 10 months ago stating that «I haven’t eaten here in years». I’ve visited several times since I submitted that tip. Like any «chain», the food is designed to satisfy conventional requirements for taste, texture, variety, and price.
I had the unlimited salad bar, grilled salmon, and string beans. My lady friend had the small lobster tail, zucchini, and rice pilaf.
Ruby Tuesday successfully achieved «chain» goal.

If all Ruby Tuesday restaurants were like this one, there would be no Ruby Tuesday. Thankfully this isn’t my local one. We were driving through the area and stopped for dinner last night. My wife and I each ordered a burger and drinks. Both burgers were extremely greasy. Mine actually left a pool of grease on the plate and make a few of my fries soggy and inedible. Our waiter never came back to see if everything was ok so we sopped the grease off our burgers with napkins and made due. No managerial presence in the restaurant, no one asked if our food was ok, our waiter came back 15 minutes later and took our plates and dropped off the check.
Disappointing and sad experience, will never return.

I’ve never ordered here off of the burger menu so I can’t say much about their entrees. But when it comes to burgers this is one of my favorite places to go. I love the pretzel burgers they have started offering. When I come I always get the bacon pretzel burger. The bun is slightly salty and it comes with a special sauce, made of mayo, mustard, and maybe a little ketchup. Their beer selection leaves a bit to be desired, but they have a good selection of cocktails oaf you’re into that. Also, their raspberry ice tea is delicious. If you like fruity drinks with chunks of fruit floating around or at the bottom, I can’t recommend it enough.

Used to love Ruby Tuesdays but over the years it has lost its appeal for some reason… Still, every once in a while, we decide to eat there. This was my second time at this location… Service was a little lacking this time but it was a busy busy Christmas shopping day. We were pretty impressed with the food but the salad bar is just okay to me… Nothing to really wow me.

Awesome service. Except the waiter didn’t take the old plates when they brought something new. Dishes weren’t 100% clean either. Menu is limited!
A nice place to get a quick meal after a long day of shipping. Cozy but just okay.
Fried mozzarella had a bad after taste.

We just start eating our salads when the appetizer comes out. Okay, fine. We just get to start to eat our appetizer when the manager brings out our entrees. I point out that we just got to start on the appetizer and the food will be cold when we get to the meals and he responds that he can take them back and put them under the heat lamp. When I reply that I’d rather the meal not be rubbery from sitting under the heat lamps he says, «Oh, I’ll just leave them then», sets them down and leaves. At no point did he seem to care if we were enjoying the meal or not.
If we wanted heat lamp burgers we would have gone to McD’s. Not a sit down restaurant.
I’ve worked customer service all my life. If I cared as little about my customers as this manager did, I’d be out of a job. I’m never going back to this one.

Garden Bar and 2 sliders (I got 1 beef and 1 turkey) comes with fries — I subbed mac ‘n cheese for 1.99 more — NOT GOOD. Gloppy Cheese-​Wiz/​Velveeta with 5 – 6 flabby elbows buried.
Meanwhile, the garden bar/​salad bar was surprisingly good.
Beef slider was nice, turkey on was dry (Granted for both I requested mayo and ketchup on the side).
High calorie, moderately priced, bug portions.
Middle-​American «safe’ chain foods which I usually loathe.
Had a surprisingly decent time here.
(This is the one in Springfield Mall — there is also one at Granite Run Mall).
$ 8.95. (Plus $ 1.99 — but I would not do that ever again!)

Just the salad bar catapults it into the three-​stars. Not many places have those anymore and I’m a salad freak. Then there was the meat. My partner had a juicy steak cooked just as he asked, and I had the salmon, also as rare as I wanted it. Excellent beer selection and good service. Yes, it IS a chain for suburban sprawl malls, that takes it down a notch. But for a decently priced, good dinner, you can’t go wrong at this place.

In the mall hanging out with a friend and her toddler on a Saturday evening and need to find a place that we can all comfortably sit down and find something to eat. Ruby Tuesday provided just the right elements. We ordered the guacamole and chips to start out with. This seemed like a great idea until it arrived and was brown. The entrees were decent and they offered a kids menu which worked for the toddler. They also provide an unlimited salad option that we were strategically seated close to– bonus!
Overall, this is an OK chain restaurant at a mall. Not a huge destination, but you’ll step away happy after a few hours of shopping.

OK, I know it’s a chain. Friday’s, Chili’s and Olive Garden are all fighting for the same market. When you come here you need to set your expectations into «chain mode.» That means the food will be mostly high calorie. That also means you will probably OD on salt.

But you know what; these folks try hard. They are the only one that has a salad bar. Most of the time it’s decent. They add and subtract items off their menu every few months and they are mostly OK. Although they are on the menu I would never order a steak here. Burgers are often great and generally cooked the way you request. Chicken dishes are also good.
I’ve found the service here to be a little spotty. I’ve had a bad experience a couple of times but then they make up for it and I get an incredible waitress or waiter that’s amazing. If the lovely wife wants to go here for a quick meal I don’t object.

Their salad bar is outstanding. It was all very fresh and everything was very clean. The restaurant itself was also very clean. Their Peach Sangria was delicious and the service was also great, very pleasant and fast.
Definitely go here for the salad bar and peach sangria!