Robert Saks Mattress

I wrote a review a few months ago, and wanted to mention that before our mattress was delivered, Robert Saks had us drive in to verify that it was the correct owners showing our receipt, then forgot to give the delivery drivers the frame, so they had to make another delivery. He said we needed to pay our balance, when we already paid, which was written on the receipt, thankfully, then he said to keep our warranty, we would have to buy an expensive mattress cover?! I don’t know if this is true.. . but, I don’t think I’ll be dealing with him again.

Shopping at Robert Saks was such a weird and off-​putting experience. He told us about some «mentally challenged» person who had come in recently. Creepy old man, smells bad, doesn’t leave you alone. Just don’t do it, keep the store empty. Please.

Worst service ever. Went in to purchase a bed for one of or kids asked for the 52 dollar modle that was listed on his website. He said there’s not one at that price. When I showed him the Web site he started to back Pedaled and blamed the Web desiner. He then tried to sell me a 100 dollar mattress. When I explained it was for a handicapped person that has some bed wetting issues and was not going to pay that he thin proceeded to show me a half mattress and said he would only take cash. He should have stayed closed. Please don’t waste your time

We purchased an American Bedding mattress set today from Robert Saks. He was very pleasant and very professional and showed us every model of full beds starting at the lowest price to the highest. He let our daughter try out each bed while telling us the features of each one. Not once did he try to push us into something we didn’t want. I even did some research online and found that his prices were the lowest by far for this particular model. He even gave us a free memory foam pillow with our purchase. If you are looking for a deal on a mattress this is definitely the place to go!

Mr Saks should not get any business in this town. During his pushy sales pitch for an overpriced bed, I was blown away when he asked how many extra seats our family has to buy when traveling on an airplane. I was appalled, so we’re my kids. Then he went on about how many mattresses he saw that his lifetime and how much he knows and how has the best prices around blah blah blah
No wonder the store was empty.

Mr. Saks badgered my wife into purchasing a more expensive bed, instead of the one she wanted. He repeatedly made inappropriate comments about her weight, her family, and her congregation’s leader. We wound up buying the bed from him anyway because my wife is the kind of person who gives people the benefit of the doubt, especially when they are figures from her childhood, are elderly, and seem lonely.
When we moved the bed — PRIOR to using it — from one part of our bedroom to the other, it broke. When we informed him, he refused to replace the broken parts, instead attempting to blame the shoddy merchandise breaking on our weight and then trying to get us to purchase more expensive replacements.
He was unpleasant to deal with at every moment and on every level. His comments were inappropriate, condescending, creepily sexist, and personally insulting. He was predatory at every stage of his business dealings.
It was very disappointing to my wife. She is very open and kind to people, and this was the quality he took advantage of. It is comforting to see on this site that we are far from the only people to notice this.

My husband and I purchased a mattress. I actually wanted to buy a Restonic Matress, but I was sold another brand. Just like KaceyP, I also felt that Mr. Saks was rude and made inappropriate comments, in my case it was about my weight. Mr. Saks was a member of my religious community, so I ignored his little joke comments but after I left the store, his comments really felt bad. I felt manipulated. As a customer, especially as a customer who prayed with along side this man, he should not have said such things. He also told me, over and over again, that he stands behind his products and was giving me a great deal. Well, the cheapo $ 59.95 bed frame he sold me broke, and the cheapo mattress he sold me was sagging in the center like a canoe the first night we slept in it. The center supports broke when I moved the bed from one side of the room to the other. And when I called Mr. Saks to ask him to live up to his promises, he was rude and would not listen to me. Finally, after joking about my weight, I am 50lbs overweight, he said he would contact the manufacturer about getting replacement parts for the bed frame. I don’t believe he is going to do anything to honor his product. I feel that I paid top$$$ for inferior products. Don’t shop here.

There was actually a mattress I wanted to purchase, but left the store because Mr Saks was so rude. He did not listen to our needs or price range, and kept trying to sell us a mattress that was way more expensive then we came to spend. I have body limitations that make shopping for a bed more specific, and he actually made fun of me for it. We left before he could be more unprofessional.