Pink & White Nails & Spa

Pink and white was recommended to us by a friend and I really enjoyed the experience. I took my mom to get pedicures for Mother’s Day and though they were busy but they got us in and out quickly. The paint was good as was the massage that came with it. I know there have been comments on here about how they didn’t clean they’re tools or the tubs, but after every person left they took out a bottle of 401 to the tubs and put they’re tools in Barbor-​all. Over allot was a nice relax environment and a good pedicure I would definitely recommend it to anyone looking for a good pedicure

My friend and I came here yesterday to get our nails done for NYE and I’m extremely disappointed.
Let me start with the positives. This place is stunning! You can see from my pics that it’s a very modern nail salon and has very pretty décor. They also have a fantastic selection of polish (regular & gel).
Back to the reality of this place. It was fairly busy because of it being NYE (which I fully expected). My friend and I waited for about 30 minutes and then someone came over to get my friend for her manicure. I continued to sit and wait. There was seriously about 5 people that walked in, told the receptionist (I use that word loosely because he was the ultimate diva and you could tell he didn’t wanna be there– which was made obvious by him going and sitting in the pedicure chair and browsing his phone, despite the room FULL of customers) what they needed and he said there was no wait and sat them right away. Excuse me? I had been sitting there for over half an hour and he just sat these people down? I gave him the benefit of the doubt and told myself that this particular nail salon with 10 working people, possibly only 3 of them could do acrylic. Likely, right? Not.
After about another 10 min of waiting, the receptionist finally came over, got me, and told me to sit in one of the chairs, which you can see from my pic was not actually a work station and it was covered with junk. The nail tech finally told me to move to another seat so he could start, but only after he went outside and smoked a cigarette. After he (finally) started on my nails, he rushed. To get a complete acrylic set in about 10 minutes is unheard of. As you can see from my pics, he cut them way too short. I told him I wanted them to be a fairly natural length, next thing I knew, he just started clipping; Never asking if it was an ok length BEFORE he clipped. While he was doing my nails, he kept making conversation with the other nail tech next to him. It was incredibly unprofessional conversation. I’m all for a relaxed environment, but come on… talking about Tom Brady’s wife and referring to her as «yummy»? Yes, we all know Giselle is gorgeous, but do you need to be so crude about it? Anyways, I was definitely glad to be out of there. Oh, and to add insult to injury, this place is supposedly known for giving you a glass of wine while you get your nails done (probably to deal with the lack of professionalism and overlook the terrible nails)…I was never offered any.
Needless to say, I will never go back to that nail place.

Highly Recommend. Love this place. I am a regular customer since 2011. The space is beautiful. Clean. Relaxing. A+++ service. I don’t particularly like to make a lot of small talk, and they are fine with that. :) they are all about making sure you are relaxed and have a beautiful mani and pedi at the end of the day. Quick, too! But they do get busy… Which is a great sign. I see Lisa and Brian, but everyone is wonderful. Even though I don’t typically like to let people know about my «secret» go-​to places… Pink & White Nails Salon deserves a shout-​out… Especially after I’ve been coming here for 4+ years.

I have been here a couple if times. Just recently moved back from living in Chicago. This place is not expensive like some of the reviews have said. I got a deluxe pedi and design for $ 40!
This time I had Mai and I am definitely setting an appointment with her next time! She doesn’t speak very much English but WOW what a great pedi! One of the best I have had. She is very attentive to detail and does a lot of message on the legs and feet which I enjoy the most!
I decided to get a design this time. So glad I did! I went with a flower and it was way better designed than I ever thought it was going to be. She did a GREAT job! Ironically enough she did Hawaiian flowers which was perfect because I am getting married in Hawaii in less than a month so I am definitely going back to get the exact same thing before I leave. I never even mentioned that I was going there. She provided me with exactly what I was looking for!
I have been to other nail places in Springfield since I am originally from here. Glad I decided to move not even a mile from this place!!! :)

Ben is my all time favorite at this salon. My nails are ALWAYS flawless and usually in under 45 minutes. I have lived in big cities all over the country and he is the secret gem in little ol’ Springfield! !!

Best massage chairs in town!

I don’t even know where to begin! As a physician with a very busy schedule, I went in yesterday on my afternoon off for what was meant ti be a relaxing manicure. Little did I know that I was walking into a warped world if lack of any desirable customer service. I walked in, and the staff looked at me like I was an alien entering their party. I was not greeted politely, and was asked to pick out a nail color. What ensued next was horrendous. A «gentleman», or lack there of, proceeded to file my nails so vigorously that it hurt! He repeatedly would ask me, Ouch, or no ouch. That should have been my cue to run out! Also, every other person was offered a glass of wine except for me. Being that I was the only person of color in the salon, it makes me wonder, whether they were uncomfortable with my ethnicity. Even a patron sitting next to me noticed the difference and spoke out. Finally, I did not receive a hand massage. I suffice with saying that I would not recommend this place to my worst enemy. Extremely poor customer service, poor technique, and I hate to play the «race» card, but that is exactly what it felt like.

I have to say, I’m rather disappointed with this place. The price wasn’t outrageous, but given the quality of my mani/​pedi I kinda feel like I’ve been robbed.
1. They made two nails bleed
2. I had to refile or reshape 3 nails tonight because they were rough or just completely misshapen
3. The heel of one foot is completely rough and scratchy… Even with me asking if they were going to use a razor (which they didn’t do)
4. I had to tell the lady 5 times I didn’t want my nails painted
5. Everyone in our party was offered/​received different levels of service
6. The place smells like a nail factory