Ntb-National Tire & Battery

Heads up to anyone in Springfield looking for an oil change… Stay the hell away from NTB on Bechtle! I just posted this on their FaceBook page.
Took my vehicle to NTB several months back and had a high mileage oil change done on my SUV. Took it today to my normal place and they wouldn’t touch my SUV because someone at NTB had cross threaded my drain plug to my oil pan. Went back to NTB and they looked at it and told me that it was a manufacturer’s defect basically (told me that the manufacturer uses a stronger metal on the inside and a softer aluminum on the outside and that causes the stripping) and that after 80,000−90,000 miles, the thread wears out. Was told that they were going to replace the oil pan and re-​drill the hole, they were just waiting on the oil pan to be delivered. Two hours later, they come tell me that they can’t get the oil pan that was on its way until the next day and instead as a convenience to me, they were going to put a plug in that would re-​thread the hole. Then they proceeded to tell me that my oil pan would eventually need replaced at my expense of over $ 1200. And that I would probably have to come back to them to have the oil changed since it was no longer the original factory plug on the oil pan. If it was showing signs of wear when they originally did the oil change, why was I not told all this then? Thanks for screwing up my SUV and leaving me with the bill. I will never step foot back in that place and I will warn everyone about them. They have until Monday to get back with me or I’m contacting the Attorney General for Ohio.