NTB

10 years ago this place was amazing. I dread every time I have to go here these days. I actually live in Georgia now, however I was listening my mother, and she decided to take her vehicle into this place. She had a nail in her tire, and since she was under warranty with NTB, it should have been really easy and fast. Unfortunately when we got there, we waited at least 20 minutes before anybody even acknowledged our presence. There was only the two of us in the room besides one other customer, and there was at least three workers who came by and just didn’t even make eye contact with us. It’s just strange. As soon as we finally got somebody to help us, my mother asked the gentleman whether or not there’s normally more people up here. He started talking in a very ghetto accent and started defending himself saying he had to go and work in the back and get the cars out and help the other customers you know what I mean? And my mom and I simply said no we didn’t know that, and you could have at least said hey I’m going to handle these other things, then I will help you out. But whatever. If you want your car fixed I guess it will happen eventually, but be prepared to wait. They usually try to rip you off also and tell you that you don’t have things under warranty when you do. Make sure you know what you’re getting with what you purchased with these guys. I don’t recommend it at all. But it gets the job done if you’re careful enough not to get ripped off.

Don’t go there if I can give minus stars will do
Place is under staff
Went there to get tired fixed they forget to put the keys inside and had no ride home then went the next day they tried to lie and say that the key was there, wanted to talk to the manager to tell him they gave me a number for regional manager that hopes straight to voicemail.
The only thing that they wanted to give me is $ 20 off and we replaced 4 tires.
We asked for the person who caused all this they said he is off and he was at the back of the store scared to come out.
I don’t why this place still up and running having all these bad review from customers what’s rip off

DO NOT GO THERE. I went in to get a 20 dollar plug in my tire and they ended up ripping my beading so I literally couldn’t leave without buying tires all while my week old daughter and my 2 year old were going crazy. 2 hours later low and behold 2 new tires on and 300 dollars gone… coincidentally 2 other people had the EXACT SAME PROBLEM while I was there. They are totally scam artists and I will never go there again. The saddest part is I used to go there for everything. They not i only lost a customer but hopefully lost future customers as well. I am extremely upset they put
a position I couldn’t even make a choice for myself. it’s absolutely disgusting.

What a game these people have going!!! They don’t have anyone in the front of the store, you have to wait for someone to come in and then no real customer service attitude.
They are charging me almost $ 40 to install the $ 150 tires. When did that stop being part of good customer service. They took all information on their tires out of the showroom and the guy couldn’t even answer the questions I had.
He told me that the sensors on the valve stems would need to be replace if they broke them removing my tire. If they can’t remove the tire without breaking it! Seriously? They started the repairs at a coat of over $ 600 for two tires. This is my last time at this place.
They have been my go to for ever-​but no more!!!
Not
To
Buy
Any more!!!

Went in to get a wheel alignment, asked how much and they quoted $ 89.99 When I pick up the car the bill is $ 100.54 They added a $ 9.00 ‘Shop Fee.’ I asked what that is for and they said ‘oh for all the sprays we need to loosen the bolts and such…’
I asked ‘why didnt you tell me about the fee when you quoted me the $ 89.99 amount — silence then, ‘everybody does it.’ If you go here be prepared for false price quotes and hidden fees.
Update: Amidst the sea of shady alignment shops, upon reflection I would give a 2.5 star for this NTB — they do a good job on alignment but, yes, they are not immune to the pitfalls of the industry I guess…

Alignment — if you don’t know what it is, you should probably read this review and immediately attempt to drive your car in a straight line to this NTB.
I typically go to their other Spingfield location, but Google maps decided to take me to this one. I figured it was an act of a higher power (the Google gods), so I drove there, parked and walked in — it’s right off 495.
Dave Prack, the friendly Manager, was very accommodating asking which direction the car had been pulling. The techs, just as nice, fixed the alignment then gave me some tips on how to straighten up the drive even more. Much appreciated guys!
In an out in less than 10 minutes — granted, I apparently have impeccable non-​rush-​hour timing ;) I consider it one of my super powers… that and front parking spots.

I have my cars tries repaceed in this place for a while. I have been reltaveley happy with this store. As it is on my way to work also. 10 days ago I bought 4 tires from this store and they said since my tires are high performance tires they don’t stock enough of them and they had to order them for me. I agreed and they said 50% deposit is required for ordering the new tires for me. I paid the required deposit and was told that my tires will be replaced in 2 days. To this date they still dont have tires and since then I have called several time and went to store one time and they give me all kinks of execuses. I tired to complain they gave a number to call. I called the lady said someone will contact me and no one has so far. Bottom line, they failed a customer who has spent close to $ 1,500 in their store. I WILL NOT RECOMMEND THIS STORE to anyone. Additionally they were very rude too!!!

This place ROCKED!!! Had to get 4 new tires for my 18 year old stepdaughter and they went above & beyond in their service!!! Derek was the man. He beat my quote at another place and they did not have all 4 tires in stock so he personally went to 2 other NTB locations to pick up the needed tires. The tech took my daughter and showed her how to check her tires and even gave her an air gage so that she can keep on top of things! Not once did they try to «sell» anything to us. On the contrary we felt like the most important people around. We paid exactly what we were quoted and left feeling really good about the place. They even encouraged her to bring in her car and take advantage of a limited time free tire rotations. Everyone we met that day gave an above & beyond example of customer service. Way to go guys… we’ll be back! ;)

Good service, with a quick turn-​around.

I defiantly wouldn’t recommend this place. They were way over priced to start!!! Plus the 2 for 1 deal they were running was a bait and switch. When I got in there they guy told me that deal wasn’t good on the tire I was looking for. Then even after trying to match the price he still came in $ 150 over others.

I was sent here to this NTB because my tire failed inspection and under the warranty from the tire manufacturer, I needed to go to one of their approved retailers so that it could be investigated. I went first thing in the morning before they got busy so that I could get what I thought would be better attention and concern. I thought wrong.
The gentleman who first helped me mentally undressed me ior something while I was explaining the situation to him; ladies, you know the look I am referencing — the stare and the «uh uh’s» while not really looking you in the face but smiling anyway. I finally convinced him to go out and look at the tire with me. He takes a cursory glance at it and goes «It’s from hitting the curb too many times.» I informed him that was not possible since I didn’t hit any curbs in the two years I’ve owned by car and no one else has driven it. He said ‘Well, then I guess you hit too many potholes”. Again, I said that I hadn’t hit any tire-​threatening potholes. We’ve all hit potholes in this area. I had to argue with him over my driving habits. It did not seem in his realm of possibility that a tire might actually fail of its own accord (the sidewall is bubbling in two places because it’s separating from the inner tread; yes, potholes and curbing the car CAN do this, but not like my tire is). I finally get him to see my logic — perhaps it’s the glare and attitude I give back to him — and we go inside to call Continental to get the approval for the work.
He gets inside and pawns me off on the manager on duty, who ordered a new tire for me and I was like «wait a second — I’m not paying full price — it’s under warranty». And I had to explain the process to him. The manager acted like it was too much work for him to make the phone call and call it in, so I called on my cell phone for him. He talks to someone who asked him how much tread was left on it since the portion Continental would pay was pro-​rated to the amount of tire tread left. Of course, neither gentlemen had taken the measurements; the first guy went out to check. It ended up where I was going to have to pay for 60% of the tire cost. Okay, that’s acceptable — the tire is two years old and has 50k miles on it. But what got me was all the added fees that NTB charges for the mounting and disposal etc; those fees ended up bringing the tire back up to the cost of the tire originally. F that!
Money’s tight and I didn’t like NTB’s attitude. Therefore, I decided just to get a used tire to put on the car to pass inspection. I’m spending $ 35 on a used tire with 75% of the tread left and the guy’s coming to my office to put it on my car for only $ 8. He’s been nothing but professional and polite.
NTB can go take their overpriced merchandise and shitty attitudes somewhere else.

I have had 2 tires replaced here. They do a pretty speedy job for week days. I ordered the tires from
and have them delivered here and they put them on for me. Works for me. I haven’t had any other services done here, but they seem to know what they are doing to me.

NTB — I used to be proud to have my tires rotated here, at least at the one in Laurel, MD. I believe it has something to do with the takeovers that NTB has done. Many other smaller chains have been merged into the NTB name, and perhaps because of this, quality has suffered a little.
I took my car here multiple times and asked them to check the alignment. It was always worse than when I took it in and it got to the point where I did not want to return.
Initially, there was nothing noticeably wrong with my car. However, it did need a slight wheel alignment, based on their diagnosis. The first time I got it done and started driving, the ride was very bumpy and loud, obviously something you DON’T want.
So I took it back to get it fixed. The second time they made it so it pulled to the left.
The third time, they said they couldn’t do anything further, and that it’s better for it to pull to the left? WTF? Anyway, I never did anything further with it, because I was just too annoyed with the process. I didn’t like having my car pull to the left and it affected the way I drove.
I haven’t been to this NTB since. It is still a good place to get tires though.